«Le Grand Alcazar is a hotel with soul and by soul, I mean people working there and architecture. It is difficult to find the right words to describe how friendly and helpful everyone was. It was beyond our expectations. We were family with small children, and we had a great time there.
I recommend a lunch in the room with pool. Sit down, relax and enjoy wonderful food, freshly made orange juice and hotel`s architecture.
Best wishes to the staff and specially to the manager. We both are fans ...
«We got to the hotel and there was no one at the réception to Check is in. We had to wait a bit before someone came to take care of us.
There was no cold water in the sink faucet nor the shower. It is summer and no one uses hot water only. Terrible experience to shower with boiling water when the temperature outside is about 30 to 35 Celsius.»
«Et kjempefint hotell, med mange og gode fasiliteter. Rot med reservasjonen, samt dårlig oppfølging av det vi opplevde som negative ting, trekker ned helhetsinntrykket. De ansatte prøver etter beste evne å gjøre sitt beste, men det holder dessverre ikke. Frokosten svært bra, mens middag ikke av topp kvalitet (spiste både på Marrokansk og Italiensk restaurant). »
«The property appears quite run-down and is in serious need of maintenance and renovation. The washrooms are in very poor condition, with several broken fixtures, and some of the curtains in room are torn. The elevator buttons are unreliable and often need to be pressed several times before they respond.
Communication can also be challenging, as many staff members have limited English proficiency. At breakfast, the dishes were not labeled, even though I noticed the food labels stacked nearby ...
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