Hoteller nær Ferguson Center for the Arts

«ELEVATOR WAS OUT OF SERVICE AND VERY DIRTY!»

«Amazing »

« The property itself need a lot over work don’t to it and the service was horrible not worth the price »

«horrible experience wouldn't recommend it over priced housekeeper doesn't exist and if you want need anything it an extra change just to get new towels and sheet ever other day they changed an extra fee»

«Do NOT spend your money here, it’s literally a roach/insect motel.. Rooms were filthy, ran down, needed to be remolded, no real amenities, lights did not work, dead bugs Everywhere !!! Staff acted oblivious to how the hotel looked.. Then when requested for a refund, manager denied it !!! Bad for business, do not waste your time here… Highly disappointed !!! NEVER coming back !!!»

«perfectly fine hotel. Needs more staffing of human beings in restaurant. would be helpful if there was shuttle/hotel transportation to other areas in Newport News. I spent a fortune on ride shares.»

«We stayed from Friday to Wednesday and our room was never cleaned. The front desk was helpful in providing clean towels and plastic bags for trash and explained they were low on staff. The team at Burger Theory: Cece and staff were great!»

«Not what I expected from this type of business.»

«I didn’t even make it five minutes before I was back at the front desk asking for a refund. The moment I opened the door to my room, it was immediately clear that no amount of sleep deprivation could make this acceptable. The condition of the room was genuinely shocking — not in a “budget hotel, manage your expectations” way, but in a “this should not be rented to human beings” way. Everything looked worn beyond the point of no return: the kind of wear that tells you maintenance hasn’t been a ...

«Roach infested»

«Clean location and friendly staff »

«My stay at this hotel was absolutely horrible. The staff was completely unhelpful whenever issues were brought to their attention, and the condition of the room was unacceptable. The room was extremely dirty upon arrival, there was even moldy food left inside the microwave. The bed sheets were stained and clearly not properly cleaned, which made the room feel unsanitary and uncomfortable. On top of that, the carpet was ripped and worn out, and even the peephole on the door was broken, which ...

«Great»

«Lots of road noise all night so the area is loud. The outside is a little run down but the rooms are like new and super clean.»

«It felt like a halfway house. Drunken guests at 2am yelling. One guest had an ankle monitor. It was a different kind of stay.»

«Clean»

«Great experience»

«The area was ok. Check in and check out was fast and smooth. Rooms could've been cleaner. Bed and pillows uncomfortable, but we just needed to sleep and booked here. Parking was great, basically right at each door. No breakfast, but close to some restaurants. »

«Unfortunately, this was one of the worst hotel stays I’ve experienced. The room had multiple cleanliness and maintenance issues — stains on the lampshade and bathtub, marks on the walls, mold/mildew behind the bed, and the bathroom looked poorly maintained overall. The condition of the room made it hard to feel comfortable staying here. I understand hotels can get busy, but basic cleanliness and upkeep should still be a priority. I hope management takes these concerns seriously and improves the ...