Dear VRBO,
I am writing to express my disappointment with the condition of the property I rented for my daughter's wedding . Despite paying a cleaning fee, the property was not in the state advertised on your website. The photos displayed on the listing did not accurately represent the state of the property, both inside and outside. I have photos for your reference, if need, just don't know how to upload them.
The exterior of the property was in disarray. The yard was overgrown with unmowed grass, multiple tree limbs were down in the driveway and yard, and an old couch was left in the backyard. The lights were hanging from wires, and parts of the molding and home were rotting and falling away. This did not give us the impression of a well-maintained property.
Upon entering the property, we were greeted with an even more unpleasant sight. The carpets had not been vacuumed or cleaned in a long time, and we even found someone else's hair extension on the floor. The kitchen had various signs of roach droppings, and we saw not one, but three roaches. There was trash left in one of the bedrooms, wet towels were left in the dryer, and the dishwasher was full of dishes.
The odor in the house was a noticeable one, which we believe was due to some sort of pesticide smell. The cleaning fee we paid did not seem to cover the dusty and dirty parts of the home.
We reached out to the owner regarding the laundry and limbs in the yard but received no response, which was disappointing. The property's condition was unacceptable, making our stay uncomfortable and unpleasant.
We paid for a rental that did not meet the standards that were promised to us. The property was in disrepair, with broken tiles in the kitchen, chairs eaten away by some small animal, and the garage being unusable. We trusted VRBO for this rental experience; it was our first time using this type of accommodation instead of a hotel. However, based on this experience, we may have to return to hotels due to how severe the disappointment was.
I kindly request a reimbursement for the rental, as it did not meet the advertised standards not to mention this was not a sanitary place for someone to stay. Thank you for your attention.
