4 utendørsbassenger, bassengparasoller og solsenger

Anmeldelser av Riu Palace Aquarelle - All Inclusive

3 out of 5

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 17 av totalt 35 anmeldelser." "
Rangering på 8 − Bra. 12 av totalt 35 anmeldelser." "
Rangering på 6 − Grei. 3 av totalt 35 anmeldelser." "
Rangering på 4 − Dårlig. 2 av totalt 35 anmeldelser." "
Rangering på 2 − Forferdelig. 1 av totalt 35 anmeldelser." "

9,4/10

Renhold

9,0/10

Personale og service

9,0/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Delrae

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely loved staying at this resort. The staff was so friendly and helpful. There was such a wide variety of food in the buffet everyday. The steakhouse was my favorite with the delicious rib eye. Rooms were beautiful as well as the view. So glad I was able to spend my birthday here with my family!
Bodde her 4 netter i mai 2024

8/10 – Bra

Magdleen

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful property. Orlando and the entertainment staff were great. I liked everything, it just seemed like they had a little problems with the shower drains and also our water took long to get hot. They did come and fix the water issue.
Bodde her 5 netter i mai 2024

6/10 – Grei

joel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not enough entertainment during the day at the pool
Bodde her 6 netter i mai 2024

8/10 – Bra

Jacqueline

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is the newest of the Rui properties in Jamaica and they have really thought about the layout & facilities. The rooms are bright, spacious and now include a separate toilet. The view from the balcony are sea view which is so beautiful. The staff are helpful & polite. The room service needs working on, they haven’t got this right yet. I had to complain & they did try to resolve it but I’m sure that will improve. All in all, I had a great birthday staycation here.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

yousra

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is beautiful staff is good entertainment team was very good with guests especially my family they took real time to make sure my nephew Kal was taken care of he loved them and Jamaica !
Bodde her 5 netter i mai 2024

4/10 – Dårlig

Vionie

Reiste med familie og små barn
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hilton rose hall Mediocre on budget but it’s all inclusive. First the checking process took about 45mins to wait . First of all at receptions they were only 3 people working but had many computer available. The bell man was quite humorous in taking out luggage to our room. In my room I was shock to see I didn’t have a robe so I had to request one which was taking care of right away . Manger said robe are only given if it’s requested. The grounds seem well kept i men manicure lawns. Some staff was impatient and unfriendly especially the ladies at the jerk shed they seem irritated by our questions. The pool had no dress code people worn jeans regular clothing to swim. They’re good was terrible no care no effort in preparation. The specialty restaurant is was ok service was a little better. Their nightly entertainment needs more work especially the Michael Jackson show. The reggae band did ok as well. The drinks was far from top shelf they did have mint to make mojitos. The cafe is the only thing this place have going. I am not coming back ever if I can leave after one night and get my refund I would. Thank goodness i only book for 2 nights. Also the outside bathroom had a water leaking all over the floor . The rooms needs more update but that didn’t bother me. The fridge had no liquor.I previously was staying at the Riu aquarelle for 4days if I knew better I would have just stay there and be done.
Bodde her 3 netter i mai 2024

6/10 – Grei

Tenesha

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Food was horrible!! I’ve stayed at other Riu and food was amazing. They need a new chef. We put the door tag on our room for housekeeping to clean the room we came back mid afternoon no one cleaned we called front desk and they said they would send someone. We went back to our room that evening and the door tag was replaced with a do not disturb and room was not cleaned. Around 9pm someone came and asked if we still wanted them to clean the room we asked for them to come back in the morning. They need to do better.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

vinod

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location.
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Eva cordora

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel, highly recommended great spot for kids and adults
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Jaimin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Didn’t not want to go home or anywhere else but stay….
Bodde her 5 netter i mai 2024

8/10 – Bra

Natasha

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort is beautiful. I love that it is doing as much as possible to be sustainable. The staff was great! Always smiling and willing to go above and beyond. Room Service is hit or miss. One evening, it took 20 mins to receive our food, which is pretty good. Another evening, it took over 1.5 hrs after we called a second time, and the order was poorly thrown together. I'm guessing we fell in the cracks. The entertainment was great as well. Something different every night and even a little show for the kids, usually 7:30pm. The resort overall was great. I'm sure once all the kinks get worked out, it would be a 5 star :)
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Jacqueline

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved it! Staff was amazing and everything was so clean !
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Dachemia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is far from Montego Bay so transportation was a lot of money. Other than that, food was good, drinks are good, rooms are nice. They need better transportation options though.
Bodde her 3 netter i mai 2024

8/10 – Bra

Annina Choti Chin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great food and service. The rooms were brand new and cleaned often. Bring a hat - it’s a new resort so the trees are not as full as older resorts, making for very sunny walkways! The only disappointment was not receiving complementary transportation back to the airport as promised. We were lucky to get a very last minute (and overpriced) ride through an external taxi service a few hours before our flight.
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Remy

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is the first time I’ve stayed at any RIU resorts and I must say that I wasn’t disappointed, from the grounds, entertainment, food. The best thing I liked about RIU Aquarelle is their customer service. The staffs were very friendly, nice and accommodating. They go out of their way to say hi to you, always asking if you need anything and making sure that you are having a great time. The one thing if I may suggest is some beach umbrellas. There isn’t a lot of shade at the beach and was really hot so those umbrellas would help a lot. I am very happy overall, would recommend this resort and would definitely come back
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Suleman

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024

8/10 – Bra

Kathy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Didn’t like no turkey products at breakfast time. Everyone does not eat pork or beef products
Bodde her 3 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear Kathy,We are deeply grateful for your outstanding review. It was an honor to welcome him to our establishment and to know that he thoroughly enjoyed his time with us. Please be assured that we have recorded your observations and will handle them appropriately with the relevant teams. We look forward to the possibility of welcoming you again in future stays.Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

10/10 – Utmerket

Tracy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024

8/10 – Bra

Diondra Anntionette

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was beautiful and immaculately clean in all areas we encountered. There was a lack of entertainment around the property. A suggestion is to advertise any live entertainment or games on the app. Our last night, there was a party at the beach, but we just happened to stumble upon it…. The thing that is severely lacking with this property is the dining situation. You have to reserve all the good restaurants or else you are not able to experience them. Eating at the same buffet for breakfast and dinner everyday is not cool at all. Especially not when it’s the same rotating options. It seems as if you have to download the app and reserve dinner prior to your stay. We tried to do this on our first night and everything was already booked for each night of our stay. This is a bit unfair. Other than that, we enjoyed our stay and really appreciated the cleanliness of the resort. We would probably not come back to this particular resort due to the numerous other options available. There was no “wow factor” for this resort just yet.
Bodde her 3 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear Diondra Anntionette,We appreciate your heartfelt words.Obtaining from you a valuation like the one you give us, encourages us to continue on our path and, looking forward to returning to any of our facilities, to offer you a wonderful experience among us.We continue every day trying to surpass ourselves and with open arms to welcome him back.We assure you that we take note of your observations and will proceed to manage them with the appropriate departments.We look forward to seeing you always.Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

10/10 – Utmerket

Elisa M

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024

8/10 – Bra

veronica

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Restaurants it was terrible that everything was booked.So we were only able to enjoy 1 Restaurant on our vaction. You need to make changes as far as food in buffet eating the same food throughout the day is not appealing. Making reservations find a better system.If you were us would your vaction be amazing?
Bodde her 4 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear veronica,Thank you for your comment, which has been very pleasant for us to read since we observed that you enjoyed our company and, thus, we understand that we meet your expectations.You can trust us to record your observations and handle them with the appropriate departments.Know that we are waiting for you, next time in any of our facilities to offer you again a wonderful stay among us.We wish you to return to any of our facilities soon.Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

8/10 – Bra

Tamara Talceta og new york

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Food could be better.
Bodde her 7 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear Tamara Talceta,We appreciate your words very much, and know that we would love for you to choose us again next time.Do not have any doubts, as we follow up on your comments and will discuss them with the appropriate departments.We see that, in general, we met your expectations and you found your stay an unforgettable experience among us.Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

2/10 – Forferdelig

SHILPABEN

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Poor service
Bodde her 4 netter i mai 2024
Svar fra Hotel Riu Palace Aquarelle den 23. mai 2024
Dear SHILPABEN,Thank you for your review and feedback following your recent visit. It is disappointing to read that of your discomfort and that you did not have an enjoyable stay. Your comments will be shared with the management department so that we can look into this more thoroughly to ensure that we improve our services.As we have recently open and we very much look forward to provide a memorable holiday.Best Regards,Hotel Riu Palace AquarelleOnline Reputation Manager

8/10 – Bra

Nardina

Bodde her 6 netter i mai 2024

10/10 – Utmerket

Carmen

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Food 10/10 The property was amazing DONT BOOK WITH THE HOTEL FOR EXCURSIONS, ask for wayne, taxi driver, amazing tour guide
Bodde her 4 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear Carmen,We are very pleased to have had the opportunity to read your kind comments and to know that you have positively highlighted several aspects of the hotel that have enriched your experience. We look forward to your next visit, hoping to once again provide you with a truly memorable experience at our facilities. We look forward to welcoming you back.Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

8/10 – Bra

William

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone on the entertainment staff was very friendly and engaged with us. The restaurant staff were also very helpful. The restaurant reservations process wasn’t very friendly. Have some work to do.
Bodde her 7 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear William,We are very pleased to hear that you enjoyed so much at our hotel, and we are happy to know that we lived up to your expectations in the areas that value us.Please be assured that we have noted your observations and will address them with the relevant departments.We hope that soon you will choose us again to spend a few days with us and, thus, live a new unforgettable experience.Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

8/10 – Bra

kwang w

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
New building, good food, enjoyed programs. Ocean water is so clean and nice, but buttom of ocean is so rocky almost hurt my foot from the lot of rock, Beachside doesn’t have enough shades only with parmtree.
Bodde her 6 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear kwang w,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We will take your comments into account.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

10/10 – Utmerket

Charles

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Riu had extra personnel for the opening. This made for a great stay. The buffet dining options were better than the standard options at other all inclusives. Specialty restaurants were very good in general. Some of the steaks were a little chewy but taste was good. The best jerk chicken and pork were served daily by the pool. Really good quality.
Bodde her 6 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear Charles,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our path and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to seeing you with open arms!Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

10/10 – Utmerket

Sydney

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved it!
Bodde her 5 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear Sydney,We are very pleased to have read your praise and to know that you have rated so highly various aspects of the hotel that have contributed significantly to your exceptional experience. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our hotel. We look forward to seeing you.Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

10/10 – Utmerket

Ashley

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The bartender Monique , Kristopher and Garcel was amazing . I had a great time with the staff as well Tricia , Kitty Kat and numerous amount of the staff was very welcoming and very nice . I had a great time and would definitely make the effort to return back to RIU Aquarelle. For the food everything was great as well only thing i didn’t like was the Asian restaurant wasn’t the best .
Bodde her 5 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear Ashley,Thank you for this fantastic comment. It's wonderful to hear that you've enjoyed your stay with us so much!We assure you that we take note of your observations and will proceed to manage them with the appropriate departments.We look forward to hosting you again soon.Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

10/10 – Utmerket

Amanda

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
I never leave reviews but this place was too amazing not share!! We were there when it first opened and the staff were INCREDIBLE. Such a gorgeous resort, the food and drinks was amazing and views/pools had us having so much fun. Will definitely be coming back in the future!!
Bodde her 5 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear Amanda,Thank you very much for your comment,We would like to express our sincere thanks for your words. Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations to provide you with another exceptional experience.Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

10/10 – Utmerket

Vonnetta

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort is beautiful. The staff was amazing. The shows were good. The food was good especially at the Asian restaurant.
Bodde her 5 netter i mai 2024
Svar fra Online Reputation Manager den 22. mai 2024
Dear Vonnetta,We appreciate your kind words for our hotel and the time you have taken to write them.It is of great value to us that you have enjoyed each and every one of the services provided in our accommodation to the fullest.We only wish, from the bottom of our hearts, to welcome you back at any time.Yours faithfully,Hotel Riu Palace AquarelleOnline Reputation Manager

6/10 – Grei

Gissel

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024