Hoteller i Falls

«The room was clean and comfortable. The breakfast was good. The check-in staff was great. My only complaint was the refrigerator in the room was not working and smelled bad.»

«Breakfast staff was incredibly rude. So discouraging. Refused to continue offering breakfast 30 minutes before buffet closes, really? If you're not open for the last half hour, then change your hours posted for breakfast. Also no need to be rude to customers. Cleanliness is okay. Could be improved.»

«Wow, this was an outstanding value! Hotel seems to have been updated recently. It's simply decorated but pretty and everything was perfectly clean! Appreciated the water bottles the front desk gave us when we checked in. A family member and I both got rooms here. The location near the highway was super convenient. My relative had a room at ground level facing the highway and noticed a bit of road noise at night (truck brakes). I had no such problem on the third floor--high enough above the ...

«Nice place»

«All the clerks were amazing. The hotel was clean. There was a gym in a pool. I wish I took pictures to post, but it was a very busy weekend. I would definitely stay again my family and I had an amazing time.»

«We stayed here and were celebrating my daughter's 21st birthday. Everyone was friendly and the place is very clean!»

«The stay was good up until we went to eat breakfast. One of the staff members serving was so rude ( Caucasian with a nose hook ). First she was on the phone and I didn’t want to bother so I moved the eggs towards the front of the tray as I couldn’t reach it with the serving utensil. She yells at me and says, “you could’ve ask me to move it, don’t touch”. I left it alone and kept moving. Then I wanted sausages and the same thing happens except the she slam the tray after I asked to move the ...

«Good value. Lots of food options in the area. Great room, comfortable and quiet. I was a solo traveler but the many families I saw on a Saturday morning in the breakfast area looked to be enjoying their stay as well. One small request, next remodel chose bedside lamps with USB ports. I forgot my phone adaptor and had to use the TV.»

«I did not like the fact that there was no local TV or cable. There were options to login to streaming TV if you had an account. (Paramount, YOUTUBE, Disney, HULU, etc) I also did not like getting hit with some local fees, taxes and local donations that were not already covered in my reservation with Expedia. These should have been mentioned up front. One is kind of in a bind in that town because this hotel is the only place to stay there. Limits your options to be a captive customer. Don't ...

«Not going to lie, I was a little worried because Best Western can be hit or miss. However, I was extremely surprised! The rooms were bigger than the pictures and very clean and modern. (We always check the beds before getting settled!) We are definitely going to stay here again!»

«The room was very clean. Our stay there was very pleasant. We would like the coffee shop to be open earlier especially if you are an early riser. There was no coffee available in the lobby. Overall we will stay there again.»

«Loved the girls at the desk. Helped so much with many questions that I had»

«We stayed there for four nights and had a great stay. The room was big enough for three persons, would absolutely like to stay there again »

«Great view of the mountains from the parking lot. Fair breakfast but the check in lady was quick and the guest were friendly»

«The staff was very helpful with suggestions of things to do in Wilkes-Barre.»

«The room was clean»

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