This is the second time we (a group of six friends) have stayed at this hotel for the Essen Spiel (a huge, yearly gaming fair). This hotel is absolutely not interested in satisfying the customers who are in Essen for this fair. There is nowhere to actually sit down and try the games you aquire at the Essen Spiel. Stay away from this hotel if you are going to the Essen Spiel, frankly, anywhere else might be better. Also, this must be the only hotel in Europe that still charges horrid prices for WiFi-access. Be prepared to be ripped off. On the plus side, the rooms are clean, the hotel is centrally located, but it is way over-priced. I am not coming back here, and suggest others seek other options in Essen, especially if you are there for the Essen Spiel. Frankly, I would be more happy in a tent than at an hotel that services like this.