The property is amazing; including the building and the gardens. The staff were very polite. However, behind the great property and polite staff a lot of items were sub-standard. Including but not limited to; No A/C (room was over $600/day), very weak or broken WIFI, no hotel phone in room so had to use house Google tablet to do everything but the apps did not work correctly and weak/broken WIFI caused timeouts or made the apps inoperable, no tomato juice for Vodka/tomato in restaurant, waiter spilt food in restaurant and did not properly clean it up, no accommodation for simple requests in restaurant, food was below expected standard for price. Our local English friends also agreed the restaurant experience was sub-standard.
This hotel could be fantastic but they need to take care of the basics as well as having a great property.