"We arrived early, so the room was not ready, which was acceptable. When we returned at 3:00 PM, the room remained unavailable despite check-in beginning then. We were asked to wait; after ten minutes I spoke with the receptionist again, and the room was ready. No details were given about the VIP voucher for food and drinks. We later asked about it and were told to charge items to the room, with the voucher applied at check-out. Charging the bill was not possible because no credit card had been registered during check-in, yet they managed anyway. At check-out the voucher did not appear automatically, so I had to ask once more.
Otherwise, it is a very pleasant hotel with large rooms, a nice bar area, and excellent breakfast. Reception service could improve."