Me and my girlfriend spent 7 days at the hotel in July. The outdoor area is quite nice with an enjoyable beach bar, restaurants, pool bar and of course the beach area.
However, our room was very disappointing. It is one thing that the room was quite old and shabby; lights did not work, curtains had burns in them, the furniture looked worn and so on. Unfortunately housekeeping was also a total disaster. The bathroom looked like it only had been wiped with some paper tissues between guests, there were spiderwebs in different places in the ceiling, mirror was dirty, drawers were not clean and so on.
As a result we made one of the receptionists aware of our displeasure on the first evening. He took notes and told us he would notify housekeeping. When we came back from dinner we discovered that housekeeping had been in our room. Unfortunately their way of solving the problem was to bring us new towels and make the bed. Our room was not cleaned properly all week.
Not to mention the part that when we first arrived the receptionist could not find our reservation.
Fortunately we also stayed one week in Nusa Dua and some nights at Gili, these hotels were in another league..