«I couldn't open my locker, and despite contacting the apartment office at 8 PM, the back-and-forth continued until 3 AM, with them still claiming they didn't know the access code. Even after 11:50 AM the next day, check-out time, I still hadn't heard from the staff, and I couldn't retrieve my suitcase and other belongings. The same locker access code was sent to multiple guests, meaning I could use the code sent to me to open other people's lockers, but conversely, I couldn't retrieve my own. ...