Was very disappointed in this place. Checked in and staff was very nice. However, there was a small roach in the bathroom, the shower head was broken and spewed water all over the wall, ceiling and floor of the bathroom. The floor in the room was VERY slippery when coming out of the bathroom with damp feet and the beds were Horrible! There was noise all night of "people" stomping on the floor above us and there was NO elevator. My husband has difficulty walking and uses a wheelchair sometimes. We had asked for handicap accessibility for the bathroom but had no idea there would be stairs involved. We asked for a room downstairs because of this and at first were told they were full, then given the "broken" room. So, the next day we asked for a new room due to the problems and were given one quickly. Only problem with the new room was the noise at night. Until 10pm I could understand children running around. However, at 1:30am there was a loud thump that sounded like someone had either fallen out of bed or been thrown against the wall! Then there was running, stomping and doors slamming, cabinets slamming until 3:30am. Maybe I should have called the front desk or the police, but I was just too tired. Will not stay at a Quality Inn again as this was definitely NOT Quality.