2/10 – Forferdelig
Marq
6. feb. 2026
Likte: Fasiliteter
Initially I booked for one night. I liked the hotel and booked it for the remainder of the weekend. I went to front desk to let them know that I was gonna continue my stay there and tried to check in since my things were still in room. The lady at the desk told me that she took care of it and just to come back when I got off work. I did come back and they told me I was good. After my stay was over I just happened to check my account and noticed they had taken 400 dollars from my account. I called them and tried to get to the bottom of it. They tried to say because I had booked it thru Expedia twice that was the reason I was charged the money but I told them Expedia hadn’t charged me. Embassy Suites had. Luckily I called customer service and was told that they had just extended my initial stay. So not only did they not book me in thru my reservation I made thru Expedia, they were very rude and not understanding. I had to explain you guys took my money. You took the money I put to the side for my hotels for the workweek. After hours of arguing they finally saw the mistake and refunded my money. Because I only keep in that account what I’m gonna use, they made my account go negative after taking my money. The customer service was terrible. Especially for the Hilton name on it. I was supposed to hear from someone about possibly comping rooms for the inconvenience they caused me. Still haven’t heard a word. No matter how much I liked the hotel I won’t stay there again
Marq
Bodde her 3 netter i januar 2026
