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Anmeldelser av Sandman Signature London Gatwick Hotel

4 out of 5
Sandman Signature London Gatwick Hotel
18-23 Tinsley Lane South, Three Bridges, Crawley, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 489 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 278 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 117 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 59 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 57 av totalt 1000 anmeldelser." "

8,6/10

Renhold

8,4/10

Personale og service

8,2/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Tonje

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Georgina den 13. feb. 2024
Hi TonjeThank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from a 10 out of 10 rating you gave us.

10/10 – Utmerket

Steinar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Dmitrijs den 18. jan. 2024
Dear Steinar!Thank you for rating your stay. We are pleased to see that we have met your expectations and that high score you gave us. We would love to have you stay with us in future.Best regards,Dmitrijs/ Guest Service Agent

8/10 – Bra

Arne Bjørn

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i november 2023
Svar fra Anastasija den 18. nov. 2023
Dear Arne Bjorn,Thank you for your time and review.We appreciate your feedback and hoping to see you again in Sandman Signature London Gatwick Hotel. Kind regards

10/10 – Utmerket

Vibeke

Bodde her 1 natt i mai 2023
Svar fra Anastasija den 28. mai 2023
Dear Vibeke, Thank you for taking time in sharing your thoughts and giving an 10 star. I am pleased to hear that you had a good stay. We hope to see you soon. :)

10/10 – Utmerket

Petter

Bodde her 2 netter i mars 2023
Svar fra Georgina den 27. mars 2023
Thanks Petter for 10 star rate. WE must met your expectations and that is brilliant. Until next time :)

2/10 – Forferdelig

Jarle Eirik

Bodde her 1 natt i november 2022
Svar fra Georgina den 30. nov. 2022
Hi Jarle,It looks like you did not have a good stay with us. Would you be able to call the hotel and look for the guest service manager and discuss how was your experience. I will be looking forward to be contacted.

10/10 – Utmerket

Geir

Bodde her 1 natt i oktober 2022
Svar fra Georgina den 1. nov. 2022
Hi Geir,Thanks for taking time in rating us. Wow 10 out of 10. I am happy we met your expectations. :)

10/10 – Utmerket

Adnan

Bodde her 1 natt i mai 2022
Svar fra Georgie den 12. mai 2022
We must have met your expectations and we are happy that you are happy. Thanks again.

10/10 – Utmerket

Lene

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2021
Svar fra Tyra den 8. nov. 2021
Thank so much for your rating. We hope to see you again! :) Kind regards, Tyra Guest Service Agent

8/10 – Bra

Glenn

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra hotel. Store rom. Fine bad og god dusj. God frokost,god mat i restaurant . 10 m ifra GW Airport
Bodde her 5 netter i januar 2020
Svar fra Joe den 1. feb. 2020
Takk for at du tok deg tid til å gi oss så positive tilbakemeldinger om ditt siste opphold. Vi håper å ønske deg velkommen tilbake til hotellet vårt snart! Vennlig hilsen, Joe Demol Gjesteserviceansvarlig

8/10 – Bra

Espen og Veldig bra og rolig.

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sandman
Hotellet lå sentralt, rent og behagelug betjening. Kan anbefales
Bodde her 2 netter i juli 2019

8/10 – Bra

Kerilee

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff and linens were great as well as the view from our bedroom window. Leading up to the area was unkempt, and the food was not good. The general hallway leading to our room was old with marks on the walls.
Bodde her 1 natt i mai 2024
Svar fra Reception team den 27. mai 2024
Hi Kerilee,Thank you for choosing Sandman Signature Hotel. I am pleased that are facilities and services suits you well on your last visit. The hotel is on continues improvement and your comment is highly appreciated .

10/10 – Utmerket

Wanda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Reception team den 26. mai 2024
Hi Wanda!Thank you for rating your stay. It looks like we have met your expectations on this occasion and you had a pleasant stay.All the best!

6/10 – Grei

Lisa

Likte: Personale og service
Bodde her 1 natt i mai 2024
Svar fra Reception team den 23. mai 2024
Hi Lisa,It looks like we have met some of your expectations from your rating. I am happy to hear your opinion of what else can we improve to make sure we meet your expectations.

10/10 – Utmerket

Marilyn

Likte: Overnattingsstedets bygg og tilstand
Good walking distance to Tesco
Bodde her 1 natt i mai 2024
Svar fra Reception team den 22. mai 2024
Dear Marilyn!Thanks a lot for your wonderful 5/5 rating. It looks like you had a great time at Sandman Signature London Gatwick and it's great to hear that you appreciated our location.Until next time

6/10 – Grei

John

Reiste med familie
Likte: Personale og service og fasiliteter
Likte ikke: Renhold
Bathroom was run down and filthy
Bodde her 1 natt i mai 2024
Svar fra Reception team den 22. mai 2024
Hi John!Thank you for your review. We apologise for not meeting your expectations on this occasion. Rest assured, the issue you raised about bathroom cleanliness has been passed onto our housekeeping team.We hope you can give us another chance and see an improvement on your next stay.All the best

8/10 – Bra

Dawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Reception team den 21. mai 2024
Dear Dawn!Thank you for reviewing your recent stay. It appears that we have met most of your expectations and you had a great time at Sandman Signature London Gatwick.Take care

10/10 – Utmerket

Patty og Windham

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
When we checked in the desk person not friendly. The rest of the staff especially the cafe and bar area were very helpful and friendly. Two of the rooms were very nice, our room was clean but worn.
Bodde her 1 natt i mai 2024
Svar fra Reception team den 22. mai 2024
Dear Patty!Thank you for your review of your recent stay. It looks like we have met most of your expectations and it is great to see that you enjoyed the room and the restaurant offering. Take care

10/10 – Utmerket

Tara

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent stay at the Sandman Signature Gatwick. The staff were excellent at accommodating us with 2 very tired children. We arrived early in the morning, although not able to check in, they took our bags for us and let the kids use the pool until the room was available. There was unlimited tea/coffee and hot chocolate at our disposal as well. Room was clean and larger than other UK hotels we stayed in. Our room had a mini fridge and a microwave which was a GameChanger for us with kids - got some groceries and the staff had no issues with providing us with cutlery. Restaurant was excellent and good selections for kids and adults. While there is a restaurant in the hotel, it is only open for breakfast or supper (after 4pm). The hotel is within walking distance of TESCO. (7minutes) which we used a bit. You can walk to the Three Bridges train station (about 17 minutes) and there is a bus stop about a 7 minute walk that will take you to Gatwick airport. Things to note: there is no airport shuttle from this hotel. You can order a taxi (about £28) to Gatwick Airport, or you can get a £8 Uber to the train station and get to the airport that way. We used the bus, it was a 7 minute walk to the bus stop (bus 100) to Gatwick airport. Hotel is sitting on a busy roadway. Loudness could depend on room location. Air conditioning in the room was super loud when it cuts in. We did try not to use it, but it was a warm couple of days in Gatwick so we had too.
Bodde her 3 netter i mai 2024
Svar fra Reception team den 22. mai 2024
Dear Tara!Thank you so much for a detailed review of your recent stay with us, that is highly appreciated. We are pleased to see that you and your family had an amazing time in our hotel and appreciated its amenities, the food and our lovely staff.The loudness of AC has been raised with our maintenance team, we apologise for the discomfort you have faced.We hope we can welcome you again at some point in future!Best wishes

10/10 – Utmerket

Russell

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was friendly and helpful. Hotel and room was absolutely spotless. Great place to stay and worth the money.
Bodde her 1 natt i mai 2024
Svar fra Reception team den 20. mai 2024
Dear Russell!We would like to thank you for leaving a review of your stay. It is amazing to see that you enjoyed your time here and found the staff approachable and helpful as well as appreciated the quality of the rooms.Looking forward to welcoming you again in future.Best wishes

8/10 – Bra

Veronica

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely country setting not far from Gatwick.
Bodde her 1 natt i mai 2024
Svar fra Reception team den 20. mai 2024
Dear Veronica!Thank you for your review. We are pleased to see that you had a good time at our hotel and appreciated the location.Until next time

10/10 – Utmerket

Barbra

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was very close to Gatwick Airport. Arrived at hotel via the metro bus which stopped about .3 mile from hotel. Also, close to train station into London. Paid extra to have the breakfast which was a good selection of food…a traditional English breakfast. Hotel was clean & in a safe area.
Bodde her 1 natt i mai 2024
Svar fra Reception team den 17. mai 2024
Dear Barbra!Thanks a lot for reviewing your recent stay. We are pleased to see that you had a comfortable and pleasant stay at Sandman Signature London Gatwick and appreciated the location, the breakfast offering and the cleanliness of the room.We hope to welcome you again at some point in future.Take care!

2/10 – Forferdelig

Jessics

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Reception team den 15. mai 2024
Good evening!Thank you for your review. We would like to apologise for not meeting your expectations on this occasion. If you could kindly reach out to us directly to discuss what we could have done to make your stay more comfortable, that would be appreciated.Kind regards

10/10 – Utmerket

Ryan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Reception team den 14. mai 2024
Dear Ryan!We are glad to see that 5/5 rating and we assume you had an amazing stay at Sandman Signature London Gatwick. We would love to welcome you again in future!All the best,

10/10 – Utmerket

Leslie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 8 netter i mai 2024
Svar fra Reception team den 14. mai 2024
Hi Leslie!Thank you for rating your stay with us. It seems like we have met your expectations on this occasion.We hope to see you again in future.Take Care!

8/10 – Bra

Carissa

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Georgina den 11. mai 2024
Hi Carissa,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met most of your expectations. Thank you so much, You can tell us more where can we improve, Until your next visit.

10/10 – Utmerket

Michael

Likte: Personale og service og overnattingsstedets bygg og tilstand
No airport shuttle. Parking a tad expensive
Bodde her 1 natt i mai 2024
Svar fra Reception team den 9. mai 2024
Hi Michael, Thank you for choosing Sandman Signature London Gatwick Hotel. By your rating it looks like we have met all your expectations.

10/10 – Utmerket

Leo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We only stayed for one night before an early flight from Gatwick. However, we were able to make use of the pool, and the early breakfast was great. The reception staff were excellent as well.
Bodde her 1 natt i april 2024
Svar fra Georgina den 9. mai 2024
Hi Leo,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well and we managed to meet all your expectations.

10/10 – Utmerket

ARVIN

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Reception team den 9. mai 2024
Dear ArvinThank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met your expectations. Thank you.

2/10 – Forferdelig

Deana

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bathroom was dirty with hair all over. We could not shower. Staff was rude and unhelpful.
Bodde her 1 natt i april 2024
Svar fra Reception team den 1. mai 2024
Dear guest!Thank you for leaving a review of your stay. It saddens us to hear that we have not managed to meet your expectations. Your concern has been raised with the housekeeping department.Kind regards

8/10 – Bra

Kevin

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Had to pay for pool,parking good if you stay 3 nights or more I didn’t have to pay.
Bodde her 1 natt i april 2024
Svar fra Reception team den 1. mai 2024
Dear Kevin!Thank you so much for leaving a review of your stay! It is great to know that you enjoyed our hotel and its facilities.Until next time!

10/10 – Utmerket

Bonnie

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Hotel was clean and perfectly located for getting to the airport. Not really any local amenities, about a 10-15 minute walk to a store.
Bodde her 1 natt i april 2024
Svar fra Reception team den 28. apr. 2024
Hi Bonnie!Thank you for the time you put to give us a review. We are pleased to see that you appreciated the cleanliness of the room and the proximity of the hotel to the airport.We would love to see you again soon!All the best!

10/10 – Utmerket

Faith og Arouca

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and spacious room. Friendly and helpful front desk staff
Bodde her 1 natt i april 2024
Svar fra Reception team den 24. apr. 2024
Hi Faith!Thanks a lot for your warm words and it is great to hear that you enjoyed your stay at Sandman Signature London Gatwick. We would love to welcome you again in future!Take care,

8/10 – Bra

STEPHEN

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very comfortable and the staff were helpful and friendly
Bodde her 1 natt i april 2024
Svar fra Reception team den 24. apr. 2024
Dear Stephen!Thank you for reviewing your stay. We are thrilled to see that you found your room comfortable and had a great experience with our staff.All the best!

8/10 – Bra

stephen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfect for pre flight stay. Convenient for airport and parking on sitr
Bodde her 1 natt i april 2024
Svar fra Georgina den 22. apr. 2024
Dear Stephen,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well. And our services suits your needs.

10/10 – Utmerket

Dawn

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
An excellent experience from start to finish! Great concierge service, check-in was a breeze, the bar and restaurant options were top notch, staff was wonderful, and the room was quite spacious. Will definitely be returning.
Bodde her 1 natt i april 2024
Svar fra Guest Service Manager den 19. apr. 2024
Hi Dawn.Thank you for choosing Sandman Signature London Gatwick Hotel. I am delighted to read your review and from the rating you had given us, we have met all your expectations. Thank you and I hope to welcome you back so soon :)

10/10 – Utmerket

Becky

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay
Bodde her 1 natt i april 2024
Svar fra Georgina den 9. apr. 2024
Hi Becky,Thank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from your rating. I hope to welcome you back so soon :)

6/10 – Grei

Alan

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything ok. Dining limited, especially for vegetarians. Ask for a late check out for 2pm, was offered check at 12pm.for free or I had to.pay from 11am to 2pm, which I had to do, be nice if they could still had given me the 11am.to 12pm.free, leaving me to pay for 2hrs instead of 3. Although still got a call at 11am getting me out the showe to tell me I had to leave the room at 11, whici didn't have too. Alarm test was planned for 1030 but went off at 1130, freaked my youngest out a touch. Would i stay again, probably not.for the one night, I'd use a travelodge or Premier inn.
Bodde her 1 natt i april 2024
Svar fra Georgina den 9. apr. 2024
Hi Alan, Thank you for choosing Sandman Signature London Gatwick Hotel. It saddens me that we did not meet all your expectations and I would like to apologize for the inconvenienced it cause you and your daughter.

10/10 – Utmerket

Edward

Bodde her 1 natt i mars 2024
Svar fra Guest Service Manager den 21. apr. 2024
Dear Edward,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating it appears that we have met all your expectations and we are happy about it. Until your next visit. :)

8/10 – Bra

Aileen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were friendly and helpful. Very comfortable bed.
Bodde her 1 natt i mars 2024
Svar fra Reception team den 31. mars 2024
Dear Aileen! Thank you for your feedback, it is great to see that you enjoyed your stay at Sandman Signature London Gatwick! Until next time!

10/10 – Utmerket

Phil

Great place to stay, would recommend.
Bodde her 5 netter i mars 2024
Svar fra Reception team den 27. mars 2024
Hello Phil!Your comment is highly appreciated and it is great to know that you enjoyed your stay and would recommend our hotel to others!Take care!

10/10 – Utmerket

Sinara

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I will come back to stay at this hotel.
Bodde her 1 natt i mars 2024
Svar fra Reception team den 27. mars 2024
Dear Sinara!Thanks a lot for your review, we are thrilled to see that you loved your stay at Sandman Signature London Gatwick and we can not wait to see you again in future!All the best!

10/10 – Utmerket

Darren

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and beds are comfortable and near to the airport
Bodde her 1 natt i mars 2024
Svar fra Dmitrijs / Guest Service Agent den 25. mars 2024
Hi Darren!Thank you for your review! It is great to see that you enjoyed your time at our hotel and found the location convenient. Take care and all the best!

10/10 – Utmerket

Barbara

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a really great hotel. Lovely Reception area. I checked in at 1am and Brijesh was on duty, He was amazing and definitely get 5 Stars from me. Facilities were great. Had a fridge and a microwave and a lovely lounge area in the room. Tea making facilities were great. Parking facilities were great too. Breakfast was superb. I always love a hotel that offers fried eggs (not just scrambled) and fresh fruits and fresh pastries.
Svar fra Dmitrijs / Guest Service Agent den 23. mars 2024
Hi Barbara!Thank you for your time to leave a review of your stay! We are thrilled to know that you enjoyed your time at Sandman Signature London Gatwick. Brijesh will definitely appreciate your warm words :). We hope we will see you at some point again in future!All the best,

10/10 – Utmerket

kevin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great overnight stay - 10 mins drive to Gatwick, Would definitely stay again.
Bodde her 1 natt i mars 2024
Svar fra Guest Service agent den 21. mars 2024
Dear Kevin, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met all your expectations and I am looking forward to welcome you back. :)

8/10 – Bra

Carolyn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient hotel for Gatwick lovely rooms and good staff
Svar fra Reception team den 18. mars 2024
Dear Carolyn!It is great to see that you a good time in our hotel and appreciated the location of the hotel and our staff. We would love to see you at Sandman Signature London Gatwick again!All the best!

10/10 – Utmerket

Julie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and the food was great. A lot farther from the airport than I expected.
Bodde her 1 natt i mars 2024
Svar fra Georgina den 13. mars 2024
Hi Julie,Thank you for choosing Sandman Signature London Gatwick Hotel. By the looks of the rating you had given us, it appears to me that we have met your expectations on facilities and services. Thank you once again :)

10/10 – Utmerket

Juan L

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra reception den 14. mars 2024
Hi Juan,.Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased by the looks of the rating you gave us that we managed to meet your expectations.

10/10 – Utmerket

Michael

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Family stay before flight
Overnight stay before flight from Gatwick. Perfect location and very easy process for checking in and out. Nice meal and drinks too.
Bodde her 1 natt i februar 2024
Svar fra reception den 28. feb. 2024
Hi Michael,Thank you for choosing Sandman Hotel. I am pleased that your stay went great and and enjoyable.

4/10 – Dårlig

Jack

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Paid twice!
Nice hotel and room was great, but my check in was ruined as I have paid twice for the same booking, I was told I would be refunded but apparently that will take 3 days to come into my account. Not impressed, poor handling of the situation.
Bodde her 1 natt i februar 2024
Svar fra Georgina den 26. feb. 2024
Dear Jack,I apologise for the inconvenience this situation had brought you. I looked into it and find that this was your third visit and the first two visits were good experiences so I will make sure that on your next visit staff member will be more careful.