3 utendørsbassenger, bassengparasoller og solsenger

Anmeldelser av Grand Park Royal Cozumel - All Inclusive

4 out of 5
Grand Park Royal Cozumel - All Inclusive
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel, QROO

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 357 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 285 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 182 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 103 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 73 av totalt 1000 anmeldelser." "

8,6/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

thor

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2019
Svar fra Javier Colorado. General Manager den 4. des. 2019
Dear Thor, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your 5 score in all our services, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards

4/10 – Dårlig

Roberto

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
La habitación que nos dieron tenía una fuga de agua, la segunda a la que nos cambiarían el aire acondicionado no funcionaba bien y el buffet era muy pequeño y no estaba buena la comida
Bodde her 2 netter i mai 2024
Svar fra Guest service manager. den 16. mai 2024
Estimado Sr. Roberto, lamento saber que no cumplimos con sus expectativas, le pido sinceras disculpas por cualquier inconveniente que le hayamos causado. Todos los puntos de servicio mencionados han sido abordados y revisados con los supervisores adecuados y se han tomado acciones inmediatas.Reitero mis más sinceras disculpas.

8/10 – Bra

Raúl Alejandro García

Me gustaría más variedad y mejor sabor en la comida de mar
Bodde her 3 netter i mai 2024
Svar fra Guest service manager den 15. mai 2024
Estimado Sr. Raúl, ante todo, queremos expresarle nuestro agradecimiento por haberse hospedado en Grand Park Royal Cozumel. Actualmente estamos trabajando en un nuevo concepto de alimentos que incluye la calidad y variedad el cual se implementará pronto. Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle,Muy cordialmente

2/10 – Forferdelig

Karen

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
No AC and the food was not really good. Had to ask for our room to be clean and stain was on the sheet. The room smelt really moldy.
Bodde her 4 netter i mai 2024
Svar fra Guest service manager. den 13. mai 2024
Dear Mrs. Karen, I regret to learn that we didnt meet your expectations, I sincerely apologize for any incronvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisos, and immediate actions has being taken.I reiterate my sincere apologies

6/10 – Grei

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra Guest service manager. den 11. mai 2024
Dear Mr. Mark, we strive to maintain high standard of service and quality for a great vacation experience.On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

8/10 – Bra

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I’ve been to this property a few times now and really enjoy staying there. Highly recommended. it does have uneven walkways that could be a problem if you are not steady on your feet.
Bodde her 5 netter i mai 2024
Svar fra Guest service manager. den 8. mai 2024
Dear Mr. Michael, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 – Grei

maida

Reiste med partner
Restrooms are dirty. Wait for food in restaurants very long. Entertainment very poor. Always running out of drinks. No siting bars outside, had to stand to have a drinks.
Bodde her 7 netter i april 2024
Svar fra Guest service manager. den 7. mai 2024
Dear Mrs. Maida,I regret to learn that we didnt meet your expectations, I sincerely apologize for any incronvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisos, and immediate actions has being taken.I reiterate my sincere apologies

6/10 – Grei

Nick og Humble

Reiste med familie og små barn
Likte: Fasiliteter
Bodde her 6 netter i april 2024
Svar fra Guest service manager. den 6. mai 2024
Dear Mr. Nick, we have shared your comments with our staff in order to enhance our services.On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

2/10 – Forferdelig

Arden

Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Not a thing, service and food was terrible
Bodde her 6 netter i april 2024
Svar fra Guest service manager. den 6. mai 2024
Dear Mr. Arden, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

8/10 – Bra

Courtney Jean og Mountainburg

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is our second stay at Grand Park Royal in Cozumel. We had a wonderful time again. The rooms are nice with a stocked fridge and balcony. They were cleaned daily. The food leaves a little to be desired but it’s free. We would prefer more breakfast options at the food bar. There are plenty of activities to do while on the resort. We will be back.
Bodde her 5 netter i april 2024
Svar fra Guest service manager. den 2. mai 2024
Dear Mrs. Courtney, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

6/10 – Grei

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
They need additional food choices. Limited with the buffet, with only the Mexican and Italian restaurants at night. Overall it was a good stay, central to the things that I wanted to do
Bodde her 4 netter i april 2024
Svar fra Guest service manager. den 2. mai 2024
Dear Mr. James, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

8/10 – Bra

Stephan

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Pool pump didn’t work, pool murky unable to get change at front desk, entertainment scheduled wasn’t close to being good. Food was very good even in buffet, rooms were small compared to other Mexican destinations. They try to pressure you in joking club which took almost 4 hours of my time. Luis at bar was great so was Gil. Cozumel city is to expensive even more then the United States
Bodde her 6 netter i april 2024
Svar fra Guest service manager. den 2. mai 2024
Dear Mr. Stephan, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

6/10 – Grei

Kevin

Bodde her 7 netter i april 2024
Svar fra Guest service manager. den 29. apr. 2024
Dear Mr. Kevin, we have shared your score with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

8/10 – Bra

Leonardo og Cozumel

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Me gustó mucho que tenía muchos restaurantes, bares y lugares donde pasarla bien estando dentro de las instalaciones, en cuanto al servicio por el personal algunos eran súper amables y divertidos y, otros todo lo contrario
Bodde her 2 netter i april 2024
Svar fra Guest service manager. den 29. apr. 2024
Estimado Sr. Leonardo, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

8/10 – Bra

Jorge og Durango

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buen hotel
Bodde her 2 netter i april 2024
Svar fra Guest service manager. den 26. apr. 2024
Estimado Sr. Jorge, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

4/10 – Dårlig

Scott

Reiste med familie, Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
We went 2 days without hot water & the resort couldn't have cared less. No offer of compensation for the inconvenience. Placed on hold for 30 minutes & then hung up on when reporting the hot water issue on the second day. Doubt we will be back.
Bodde her 6 netter i april 2024
Svar fra Guest service manager. den 25. apr. 2024
Dear Mr. Scott, I regret to learn that we didnt meet your expectations, I sincerely apologize for any incronvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisos, and immediate actions has being taken.I reiterate my sincere apologies

6/10 – Grei

Sabahudin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was construction
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 18. apr. 2024
Dear guest, we would like to thank for your recent stay at Grand Park Royal Cozumel. We have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.Cordially

8/10 – Bra

dean

Bodde her 7 netter i april 2024
Svar fra Guest service manager. den 6. mai 2024
Dear Mr. Dean, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 – Utmerket

Cristi

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy bonitas instalaciones el area de niños y alberca todo bien la comida fue una estancia agradable
Bodde her 1 natt i april 2024
Svar fra Guest service manager den 15. apr. 2024
Estimada Srta. Cristi, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente.

8/10 – Bra

Noely

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Personal atentos
Bodde her 3 netter i mars 2024
Svar fra Guest service manager. den 12. apr. 2024
Estimada Srta. Noely, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

10/10 – Utmerket

Ken og Vancouver

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent food and service. Beach area is too small but snorkling is great.
Bodde her 7 netter i april 2024
Svar fra Guest service manager. den 11. apr. 2024
Dear Mr. Ken, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 – Utmerket

Ken

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There's a lack of beach lounge chairs. Drinking water fountain can be improved.
Bodde her 7 netter i april 2024
Svar fra Guest service manager. den 11. apr. 2024
Dear Mr. Ken, let us thank you in the first place for staying at Grand Park Royal Cozumel.Rest assured that all the points you mentioned will be taken care of, once again thanks for your comments. Cordially,

6/10 – Grei

Travis

Reiste med partner, Reiste med en gruppe
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The service and people were great. The hotel is old and outdated.
Bodde her 6 netter i mars 2024
Svar fra Guest service manager. den 10. apr. 2024
Dear Mr. Travis, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Yours sincerely,

4/10 – Dårlig

Mathew

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nothing, worse resort we have ever stayed
Bodde her 10 netter i mars 2024
Svar fra Guest service manager. den 9. apr. 2024
Dear Mathew, we have shared your comments with our staff in order to enhance our services. On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

10/10 – Utmerket

Isidro

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Guest service manager. den 15. apr. 2024
Estimado Sr. Isidro, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

8/10 – Bra

Lori

Reiste med familie
Likte: Renhold og fasiliteter
Food was just ok.They don’t have enough chairs for the amount of people who stay at the resort. Drinks were low shelf but plenty of beer. Same food it seemed every day. Grabbing lunch at snack bar consisted of hot dog or hamburg that’s it. I would maybe rank it as a low 3 star.
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 8. apr. 2024
Dear Mrs. Lori, we would like to thank for your recent stay at Grand Park Royal Cozumel. We have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

2/10 – Forferdelig

Omar Francisco

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
El baño de la habitación muy incómodo. La regadera y la luz del baño no funcionaban bien. Algunas personas del servicio en el gimnasio y una de las reas son muy hostiles . Nunca regresaré a este hotel
Bodde her 5 netter i april 2024
Svar fra Guest service manager. den 8. apr. 2024
Estimado Sr. Omar, ante todo, queremos expresarle nuestro agradecimiento por haberse hospedado en Grand Park Royal Cozumel. Lamento mucho la serie de inconformidades que experimentó durante su estancia, hemos revisado cada una de ellas con el equipo operativo para corregirlas de inmediato. Le reitero nuestro agradecimiento por su preferencia y esperamos nos brinde nuevamente la oportunidad de recibirle, será un placer atenderle,Cordialmente,

8/10 – Bra

Diana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Tuvimos una excelente estancia.
Bodde her 3 netter i april 2024
Svar fra Guest service manager. den 6. apr. 2024
Estimada Srta. Diana, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

2/10 – Forferdelig

Alexandria Lee

Reiste med familie og små barn, Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Food was horrible, staff was rude, showers were inconsistent. Would not recommend
Bodde her 6 netter i mars 2024
Svar fra Guest service manager. den 6. apr. 2024
Dear Mrs. Alexandria, I regret to learn that we didnt meet your expectations, I sincerely apologize for any incronvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisos, and immediate actions has being taken.I reiterate my sincere apologies

8/10 – Bra

Lois Ann

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 10 netter i januar 2024
Svar fra Guest service manager. den 6. apr. 2024
Dear Mrs. Lois, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 – Grei

Tonya Renee

Likte: Personale og service
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 5. apr. 2024
Dear Mrs. Tonya, we value the time you took to share your experience with us. On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

8/10 – Bra

Tyler John

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was good Food Lacking a little bit.
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 4. apr. 2024
Dear Mr. Tyler, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

10/10 – Utmerket

Heather

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 5. apr. 2024
Dear Mrs. Heather, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 – Bra

Cody

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was good. Loved the options for things to do, different pools & bars. Staff was exceptional. The food was so-so. Drinks delicious.
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 4. apr. 2024
Dear Mr. Cody, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

10/10 – Utmerket

Inna

Likte: Renhold
Bodde her 5 netter i mars 2024
Svar fra Guest service manager. den 3. apr. 2024
Dear guest, I couldn't be more thankful on the review about your recent stay at Grand Park Royal Cozumel. We truly appreciate your 5 score.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 – Utmerket

Jennifer

Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 22. apr. 2024
Dear Mrs. Jennifer, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 – Utmerket

Ginny

Bodde her 4 netter i mars 2024
Svar fra Guest service manager. den 22. apr. 2024
Dear Mrs. Ginny, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 – Utmerket

Rebecca og Cheyenne

Bodde her 6 netter i mars 2024
Svar fra Guest service manager. den 22. apr. 2024
Dear Mrs. Rebecca, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 – Grei

Kelly Charles

Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 19. apr. 2024
Dear Mrs. Kelly, we have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.Cordially

6/10 – Grei

Kirsten

Reiste med familie
Likte: Renhold og personale og service
The beds were comfortable and the room was nice. The toilet would not flush well. Room service took an hour and the food was not edible. Overcooked, or undercooked the food in most of the restaurants was also sub par. We had to eat outside of the resort because the food was so terrible.
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 27. mars 2024
Dear Mr. Kristen, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, we appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

10/10 – Utmerket

Timothy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property and the food are great but the best part is the staff. They are incredibly polite and professional.
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 27. mars 2024
Dear Mr. Timothy, thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, I am very glad to learn you had a delightful time with us, and we highly appreciate your compliments on our culinary offer and wonderful service. We are definitely looking forward to welcome your return in the near future. Yours sincerely,

6/10 – Grei

Nicole

Reiste med familie, Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
The staff when you check in is wonderful. Other then that they are not very friendly and speak or understand little english. There is not enough seating for the amount of people there. Restaurants cannot accommodate the people either
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 26. mars 2024
Dear Mrs. Nicole, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

8/10 – Bra

corey

Reiste med familie
Likte: Renhold og personale og service
The resort was conveniently located within walking distance to many things. The staff were friendly and the resort was very clean. The only thing that was below average was the food.
Bodde her 6 netter i mars 2024
Svar fra Guest service manager. den 25. mars 2024
Dear Mrs. Corey, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

6/10 – Grei

Heidi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The resort was conveniently located near downtown cozumel. The food at the resort wasnt the greatest. Im gluten free and while there were options, i would have liked GF bread options. The menus on the resort app were not as extensive as what you were actually offered.Also on the website it mentioned several food options but were not actually pffered.
Bodde her 6 netter i mars 2024
Svar fra Guest service manager. den 26. mars 2024
Dear Mrs. Nicole, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

10/10 – Utmerket

Marcin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly and plenty of food from all inclusive restaurants clean and overall very good personal.
Bodde her 5 netter i mars 2024
Svar fra Guest service manager. den 25. mars 2024
Dear Mr Marcin, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 – Bra

Kristin Marie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 15. apr. 2024
Dear Mrs. Kristin, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 – Bra

Jana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 25. mars 2024
Estimada Srta. Jana, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

6/10 – Grei

Kyle

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I have been to this place on 2 different trips for a week at a time. They are trying to do some remodeling right now. The thing most everyone complained about was the food. It was not good. They need to switch things up.
Bodde her 7 netter i mars 2024
Svar fra Guest service manager. den 21. mars 2024
Dear Mr. Kyle, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

6/10 – Grei

Aliasgar

Reiste med familie og små barn
Likte: Renhold
During my recent stay, I found the experience to be comfortably average. The resort itself boasts a variety of amenities that cater to a wide range of interests, ensuring that there's something for everyone to enjoy. Accommodations: The rooms were clean and well-maintained, providing a cozy retreat after a day full of activities. The housekeeping staff was attentive, ensuring that our needs were met promptly. Food and Restaurants: The resort's dining options were limited. While the food was not exceptional, it was satisfactory, with a decent selection of dishes. The flavors were generally good, though not particularly memorable. The service at these establishments was efficient, and the staff was friendly, contributing to a pleasant mealtime experience. Overall Experience: For those seeking a no-frills, relaxing getaway, this resort hits the mark. It may not dazzle with culinary delights, but it provides a solid, comfortable stay that can be enjoyed by all members of the family.
Bodde her 5 netter i februar 2024
Svar fra Guest service manager. den 19. mars 2024
Dear Mr. Aliasgar, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

10/10 – Utmerket

América

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Personal muy amable, y siempre al pendiente con lo que se necesite.
Bodde her 4 netter i mars 2024
Svar fra Guest service manager den 19. mars 2024
Estimada Srta. América, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente