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Anmeldelser av El Cozumeleño Beach Resort - All Inclusive

3.5 out of 5
El Cozumeleño Beach Resort - All Inclusive
Playa Santa Pilar Km 4.5, Cozumel, QROO

Anmeldelser

7,0

Bra

Rangering på 10 − Utmerket. 270 av totalt 1041 anmeldelser." "
Rangering på 8 − Bra. 306 av totalt 1041 anmeldelser." "
Rangering på 6 − Grei. 198 av totalt 1041 anmeldelser." "
Rangering på 4 − Dårlig. 141 av totalt 1041 anmeldelser." "
Rangering på 2 − Forferdelig. 126 av totalt 1041 anmeldelser." "

7,6/10

Renhold

8,2/10

Personale og service

6,6/10

Fasiliteter

6,4/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Juan Carlos

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
La playa
Bodde her 4 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
gracias

10/10 – Utmerket

William Harold og Pittsburg

Likte: Personale og service
Bodde her 9 netter i mai 2024

8/10 – Bra

Monica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The beach is amazing, water with agility to snorkel and look at the amazing fish. Room was great with ocean view the only thing i was disappointed was the bed was too hard.
Bodde her 4 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
Thank you

10/10 – Utmerket

Emilio

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
LA playa del hotel es hermosa, muy limpia y con aguas cristalinas, ideal para disfrutar con la familia.
Bodde her 2 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
Gracias

6/10 – Grei

Alan

Reiste med familie og små barn, Reiste med familie
Hotel is old a needs updated the ac units are inconsistent from room to room being old. The pool side staff needs more. Santiago and Paulino are awesome but struggled thin being only outside waiters. Variety of food is good and will make almost anything if asked. Overall good spot with excellent water for snorkeling.
Bodde her 4 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
Thank you

10/10 – Utmerket

ismael

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I will be back
Bodde her 6 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
thank you

10/10 – Utmerket

Shawn

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was a great resort. The staff was very attentive and eager to assist with anything. We had a blast. My only complaint would be the drinks from soda to juice to mixers were all very watered down. When you ask for a pineapple juice or an orange juice, expect pineapple or orange flavored water. The food in the main restaurant was ok. The reservation restaurant was good. Not out of this world great but, good....ish. I'm certainly not a food or resort snob. Just the average joe and the average joes fiance'. The resort grounds were nice and the snorkeling from the resort beach was fantastic. We definitely would return. If returning to Cozumel, El Cozmeleno is the place I would go..hands down.
Bodde her 5 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
thank you

10/10 – Utmerket

Angelle

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This resort of one that I will continue to come back to year after year. This was my fifth time staying and it did not disappoint. The staff was friendly and accommodating as always. This was the first time i've been with my child (2 years old) and everyone was so welcoming to him. I highly recommend!
Bodde her 5 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
Thank you

6/10 – Grei

Audrey Leigh

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Not great, but not terrible. It was very safe and we felt safe the whole time at the resort and exploring the city of Cozumel. Cheap liquor and food used for the all inclusive, but not terrible, just not great. They had a variety of cocktails they’d make for you and everything was all inclusive. But imagine the most mediocre all inclusive and that’s what this place was. However, the grounds were beautifully kept and beaches so prestigious with the water color having rich hues of blue. It’s a get what you pay for kinda of situation. Cheap for a reason…Rooms were outdated and misleading in their advertising. Various things were broken or not working properly in our room, like the faucets and AC. Bed was NOT comfortable. They don’t have fans available for their rooms and you won’t be able to get it cooler than 74 degrees by thermostat set and design of the hotel. Waiters were friendly but pushy to provide service so as to get tips. We absolutely expected and were happy to tip for services throughout our stay, but sometimes I just wanted to grab a cup of coffee and scone and sit down at a table. But they pressured us to let them provide service regardless and then when they realized we weren’t going to tip because we didn’t need anything or ask for anything, switched their attitudes and became passive aggressive. Got old after 7 days of that. So I’d say this a very 2.5-3 star all inclusive hotel.
Bodde her 7 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
thank you

10/10 – Utmerket

Mark Darin og Tulsa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The food could be better and have more options other than that everything was amazing as always, friendly staff and got everything that we needed and asked for would go again have been numerous times.
Bodde her 5 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
Thank you

10/10 – Utmerket

Cynthia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff is excellent, I've been coming here for 19 years. The staff is my family away from home. Without the staff this hotel won't last one season. I am disappointed in some of the guests for not tipping, these people work hard to make your stay enjoyable, so please tip often!
Bodde her 7 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
Thank you

8/10 – Bra

David og Slidell

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Staff were outstanding, best I've been around - very attentive, responsive, always upbeat and happy, great to be around. Air Conditioning struggled to dry the humidity in the room and cool nicely. Food was good in the buffet area, excellent in the dining room. Pina coladas, strawberry daquiris, other "ice cream" drinks were sugary, with little alcohol.
Bodde her 7 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
Thank you

6/10 – Grei

Richard Scott

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The pool looked bad and was closed for part of our stay
Bodde her 4 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
thank you

10/10 – Utmerket

milenko

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
I not recommend
Bodde her 6 netter i april 2024
Svar fra El Cozumeleño den 29. mai 2024
Thank you

8/10 – Bra

Thomas

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Pool was dirty.
Bodde her 3 netter i mai 2024
Svar fra El Cozumeleño den 29. mai 2024
thank you

8/10 – Bra

LADONNA og Tulsa

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful beach and staff is great. The food/drinks....uggg it was not so good, but for the price, the location and beach front is what it's all about.
Bodde her 4 netter i mai 2024
Svar fra El Cozumeleño den 18. mai 2024
Thank you

4/10 – Dårlig

Ely

Reiste med partner
Took a very long time to check in and very bad staff
Bodde her 2 netter i mai 2024
Svar fra El Cozumeleño den 18. mai 2024
thank you for your cvomments. we will work on it

2/10 – Forferdelig

Kevin

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Terrible customer service. Bait and switch hotel room. Birds literally flying in dining hall and eating out of trays!
Bodde her 1 natt i februar 2024
Svar fra El Cozumeleño den 18. mai 2024
Thank you for your commets we will work on it

8/10 – Bra

Martin Albert

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The swim up bar was nice to have and the hotel could look to update the pool tile area and hotel rooms, as although clean, a bit outdated and a simple more modern update would be great.
Bodde her 4 netter i mars 2024
Svar fra El Cozumeleño den 13. mai 2024
Thank you

8/10 – Bra

Tammy Sue og Lincoln

Reiste med familie
Likte: Personale og service
El Cozumeleno is a good resort as long as you are not looking for activities on site. There are a few here and there such as painting and bingo. No show's for entertainment. We wanted an inexpensive place to sleep at night with all inclusive. Food is good not exceptional but option to eat off resort the local foods. Great parking if you rent a car. Beautiful beach, great snorkeling right off the beach. We did have an issue with ants in our original room but the hotel staff were very accommodating and our second room was perfect. All rooms look out to the ocean. Staff were great!
Bodde her 4 netter i mai 2024
Svar fra El Cozumeleño den 13. mai 2024
thank you

6/10 – Grei

Dustan

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Room smells like mildew, no microwave or fridge in room there wasn’t a phone in the room. Food wasn’t great
Bodde her 7 netter i mai 2024
Svar fra El Cozumeleño den 13. mai 2024
thank you

10/10 – Utmerket

Wendy c

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a wonderful quite non pretentiousness resort. The staff were wonderful and attentive. I was 5 days into my 10 day stay when I broke my foot and couldn't walk. My waiter Danny went above and beyond for me. He was the BEST and made my stay wonderful even hurt like I was.
Bodde her 9 netter i april 2024
Svar fra El Cozumeleño den 13. mai 2024
thank you

8/10 – Bra

Terri

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The grounds were beautiful and well maintained. We were there just two days but the place wasn't busy at all - just the way we like it. We were celebrating my birthday and once we checked in, room service brought a nice plate with 4 cake balls on it and a personal message with my name wishing me a happy birthday and to enjoy our stay ! Only downside to our visit was our room didn't have a mini fridge but other than that- we would stay here again!
Bodde her 2 netter i mai 2024
Svar fra El Cozumeleño den 13. mai 2024
thank you

10/10 – Utmerket

Michael Steven

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
We absolutely love coming to El Cozumeleno. The staff is amazing. Shout out to Santiago, Paulino, Emanuel, Gabriel, Yannette, Lorena (our housekeeper) and the rest. The hotel is nice. It’s older but sufficient. The beach and ocean at the resort is FANTASTIC. The food is descent. I highly recommend ordering quesadillas on the beach. Thanks again to everyone at the resort who helped make this another perfect stay at our favorite resort on Cozumel.
Bodde her 13 netter i april 2024
Svar fra El Cozumeleño den 7. mai 2024
Thank you very much

8/10 – Bra

Sandra

Reiste med en gruppe
Likte: Renhold og personale og service
We had a great time and met some wonderful people! The staff, especially the cleaning staff, were amazing. While the property is a bit worn, our room was spotless as were the amenities….except for the birds! Excellent stay!
Bodde her 8 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
Thank you

8/10 – Bra

Zorymar

Reiste med partner
Likte: Renhold og personale og service
It was relaxing , but it need to improve
Bodde her 4 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
Thank you

8/10 – Bra

Monica

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
This place is a diamond, the staff was very friendly and nice. The place has beautiful beach and great snorkeling. Like I spoke with the manager this place only need more investment in remodeling, things looks very old. I hope they can put some money in an updated plan.
Bodde her 4 netter i mars 2024
Svar fra El Cozumeleño den 6. mai 2024
Than you

8/10 – Bra

ned eugene

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Older facilities, but clean and quiet. Enjoyed our stay. Will return in the future
Bodde her 7 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
THANK YOU

10/10 – Utmerket

Courtney

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I will be back!!
Bodde her 5 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
Thank you

2/10 – Forferdelig

Romelia

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Not what I thought was dirty the birds on top of your food the only restaurant they have you need to make a reservation at 7 am if not you need to go the only buffet they have is when all the birds is on top of you and food
Bodde her 3 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
thank you

8/10 – Bra

Cynthia

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The staff is wonderful and always helpful. The rooms really need updated.
Bodde her 5 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
thank you

8/10 – Bra

LILIAM

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
Thank you

10/10 – Utmerket

Carla

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
thank you

10/10 – Utmerket

Luis

Bodde her 3 netter i april 2024
Svar fra El Cozumeleño den 29. mai 2024
gracias

8/10 – Bra

Michael

Reiste med partner
Likte: Renhold og personale og service
Nice place, just very old, and not a lot of dining options. Beautiful beach area, and staff was very nice.
Bodde her 3 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
Thank you

10/10 – Utmerket

Venecia

Reiste med familie
Likte: Fasiliteter
Everyone was nice and helpful.. The pool was amazing.. The food was good.. We love our stay..
Bodde her 4 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
thank you

10/10 – Utmerket

steven

Bodde her 5 netter i mars 2024
Svar fra El Cozumeleño den 29. mai 2024
thank you

10/10 – Utmerket

Sherry

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place is very relaxed. If you’re looking for a homey feel and nothing uptight this is the place. My mom and sister enjoyed the pool while the rest of the family was snorkeling. This was our 2nd time staying and we will be going back!
Bodde her 9 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
thank you

6/10 – Grei

Robert

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
we had a great time but the property is very dated.. The ac did not work well and of course its tropical so it was hot. We we're determined to have a great vacation and we did... The people are so nice and friendly.. the staff really was accommodating. The location was perfect. Hopefully they get the resort back up to perfection.. Thanks Jackie and Robert : )
Bodde her 5 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
Thank you

10/10 – Utmerket

Caitlyn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed here for our honeymoon and the amenities provided were perfect for our extended stay. The staff were all courteous and polite. The facilities and rooms were clean and comfortable. Definitely recommend this resort as an option for staying in Cozumel island. The food provided was good, but I do wish there were more menu options for Mexican foods.
Bodde her 4 netter i april 2024
Svar fra El Cozumeleño den 6. mai 2024
Thank you

8/10 – Bra

Celia Joanne

Reiste med partner
Likte: Renhold og personale og service
Friendly staff
Bodde her 7 netter i april 2024
Svar fra El Cozumeleño den 25. apr. 2024
Thank you

8/10 – Bra

Otis Felton

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Cumbersome checkin process
Bodde her 4 netter i april 2024
Svar fra El Cozumeleño den 24. apr. 2024
thank you

8/10 – Bra

Robert Curtis og lake wylie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We absolutely enjoyed our stay at The el cozumeleno. The pools were great. The beach area was clean and nice. There were lots of fish to snorkel with water was pure and clean rooms were clean. My only complain is the smell of garbage around the pool bar. At times it was rank. But thoroughly enjoyed would stay again
Bodde her 3 netter i mars 2024
Svar fra El Cozumeleño den 24. apr. 2024
Thank you

10/10 – Utmerket

Jana og Farmington

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We LOVE this place! We have stayed multiple times! The staff is wonderful!
Bodde her 4 netter i mars 2024
Svar fra El Cozumeleño den 24. apr. 2024
Thank you

10/10 – Utmerket

Troy Lynn

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great Beach and great staff
Bodde her 10 netter i april 2024
Svar fra El Cozumeleño den 24. apr. 2024
thank you

8/10 – Bra

Ronald

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra El Cozumeleño den 23. apr. 2024
Thank you

2/10 – Forferdelig

Luis

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Svar fra El Cozumeleño den 23. apr. 2024
lamentamos que haya tenido una mala experiencia, nuestro principal valor en el hotel es el servicio y esto no es lo que usted menciona, le daremos un seguimiento a su situación

6/10 – Grei

jamie

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The room was very old and run down. Bathroom shower tiles were dirty. The room needed to be painted and had peeling paint. If you dont go down to beach early in the morning and put a towel on a chair, you will not have one later. Not enough chairs. Food was ok but the steak restaurant required reservation and every night they stated there weren’t anymore reservations available.
Bodde her 4 netter i februar 2024
Svar fra El Cozumeleño den 23. apr. 2024
Thank you

2/10 – Forferdelig

Natasha

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024
Svar fra El Cozumeleño den 22. apr. 2024
thank you

2/10 – Forferdelig

Kelley

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
This property needs a serious overhaul. The conditions were horrible.
Bodde her 3 netter i april 2024
Svar fra El Cozumeleño den 23. apr. 2024
lamentamos que haya tenido una mala experiencia, nuestro principal valor en el hotel es el servicio y esto no es lo que usted menciona, le daremos un seguimiento a su situación