Hoteller i Carraízo

«The property was great stayed there before Gabriel (shuttle driver) is a super attentive guy, very helpful on whatever you need.»

«Beautiful property and rooms. However, at this price we were expecting 7 star service and that was not the case. The staff at the pool/bar/restaurant seemed to be bothered when we asked for service. They mostly congregated by the towel area and checked their phones more than they us. You can get far better service in other cheaper hotels. We were hoping to lounge and be take n care of but instead we were told about a 4pm last call (not offered anything) and when the birds took half the breakfast ...

«We had an amazing time. Staff were very helpful, friendly, and professional. I’m looking forward to staying at this resort again soon!»

«Location is just fine.»

«Breakfast was always lovely. Nice variety. The room was fresh and clean. The staff was amazing and attentive. The pool was great, the beach is literally across the street. It maybe a walk for seniors however, so worth the visit!»

«Wanted to really like this place. Advertises right on the water which it is. You can’t access it due to rocks and waves but it is waterfront. Pool is nice and 24 hours! Great! Staff were super helpful and very nice. Room needed some TLC very dated and simple. Not the nicest, but clean. Beds were firm but pillows comfortable and clean. Plenty of parking. Nestled in a worn down neighborhood, but felt safe. At night, Could hear plenty of dogs and the coqui frogs. Also could hear the highway all ...

«Clean rooms and very friendly staff!»

«Staff were all extremely friendly and helpful. I arrived hours before check in they were able to get me into a room very quickly. When checking out we had hours before our evening flight hotel staff offered to store our luggage until it was time to head to the airport. This was our 2nd time @ The Royal Sonesta in PR we do love it and will likely return. The pool could have been a little cleaner this time around.»

«Awesome rooms. Free breakfast, nice bar area»

«Nydelig resort»

«Great place to stay »

«La habitacion no contaba con agua caliente para tomar una ducha. El televisor y el internet no funcionaron. No cuenta con estacionamiento para los huespedes.»

«you need a elevator, for handy cap person,and a breakfast station.»

«New and nice hotel, unfortunately with major problems with air conditioning. There is a horrible smell and spots of mold in many of the rooms. We changed rooms 3 times, but it didn't help. The hotel is therefore not recommended. All the clothes stank of mold after a short time. Stay away»

«Clean room »

«Staff were helpful and respectful. The elevators are very small. Carpets in hallways were dirty in a few spots, Rooms were fairly clean for the most part. Bathroom shower had a bad pitch and would be showering in standing water. Towels weren’t appealing, grayish and discolored! The no late check out was the biggest flaw, understanding that room turnovers have to be made late check outs should be optional. Accommodations here was good overall.»

«Michael Nevarez was absolutely AMAZING! Super helpful and easy going as well. Highly recommend everyone have him assist with anything related to the car valet at the resort. La Concha was amazing and I cannot wait to stay here with my partner in the future!!»