Hoteller i Capcanes

"Veldig bra service og utmerket frokost"

"My boyfriend and I stayed at Hotel Jaime 1 for 7 nights. Unfortunately, our experience was less than satisfactory. Upon arrival, we found the reception staff to be quite rude and unwelcoming. The staff showed indifference when our wristbands didn't work at first, offering no apology. The hotel was extremely crowded, making it difficult to enjoy the facilities. The dining experience was particularly disappointing, with unclean areas and chaotic with too many people at once and no proper queue system. Always dirty chairs and tables no matter where we sat down. Both my partner and I suffered from diarrhea and vomiting during our stay from day 2-5, which we believe was due to the food at the hotel. This led us to dine out despite having an all-inclusive package. The pools were overcrowded and littered with trash and snack wrappers. Our room had hard beds, and while housekeeping visited daily, they only provided new towels and made the bed without changing the sheets. On a positive note, the Coco Bar for all-inclusive drinks had efficient staff and served good drinks. Overall, we were very disappointed with our stay and would not recommend this hotel."