4/10 – Dårlig
Maren
16. aug. 2019
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Do not stay here. It’s a scam.
This hotel is near echo beach and has a good breakfast, but it ends there. We stayed six nights at this hotel and I had my daughter with me. This hotel is not appropriate for families or kids whatsoever. We had several problems during our stay. The first three nights we hardly had any water in the shower, and no hot water. This happened to other guests as well during our last few days. The WiFi didn’t work properly and could be gone for hours/days. There are no staff to help you after 4pm. They say that they have someone in charge at the end of the road, but if you do find him you will meet a very unfriendly and rude man. There is no control whatsoever when it comes to payment. We paid for our stay when we checked our. The hotel still charge me the same amount a few days later on the card I had secured the booking with. I contacted them and hotels.com to get the double charge back. The hotel then got furious and started to blame me for everything. They even wanted to hold back the money to prevent me to write a bad review. They harass the people who writes bad review and they try to threaten people from writing bad reviews. You can see in tripadvisor that this hotel writes their own positive reviews. Stay away from this hotel. It’s a scam.
Maren
Bodde her 6 netter i juli 2019