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Anmeldelser av Reef Palms Motel

3.5 out of 5
Reef Palms Motel
41-47 Digger Street, Cairns North, QLD

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 343 av totalt 775 anmeldelser." "
Rangering på 8 − Bra. 294 av totalt 775 anmeldelser." "
Rangering på 6 − Grei. 102 av totalt 775 anmeldelser." "
Rangering på 4 − Dårlig. 26 av totalt 775 anmeldelser." "
Rangering på 2 − Forferdelig. 10 av totalt 775 anmeldelser." "

8,6/10

Renhold

9,0/10

Personale og service

7,6/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

6,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Monica Karina og Oslo

Likte: Renhold
Ok, litt langt fra sentrum
Bra air condition, dårlig wifi, mye støv fra nærliggende flyplass

8/10 – Bra

Monica og Bergen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott motell, med gode fasiliteter.
Store rom med alle romfasiliteter ein trenger! Rolig område, men litt langt frå bykjernen. God service, med tanke på kjøring til byen og kjøring til flyplass. Kunne godt ha budd her igjen.

8/10 – Bra

Melanie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loy, the desk manager was very helpful. He gave us a ground floor room when he learned of my husband’s disability. He also recommended a nearby restaurant, and called a previous hotel in an attempt to find a lost item.
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Lucy

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was absolutely filthy. Thick layers of dust on everything bathtub and shower had black hairs all over.
Bodde her 4 netter i april 2024

8/10 – Bra

Sarah

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand
Be aware that checkin ends early; though they tried to give us late checkin information, we didn't get it because we didn't have data. Room was nicer than we thought it might be, but dishes have to be cleaned manually and that was a pain when we had to leave at 4am to get our flight.
Bodde her 1 natt i april 2024
Svar fra Reef Palms den 14. apr. 2024
Thank you for your review. Our reception opearing hours are clearly stated on all booking sites and in the welcome email that guests receive after making a reservation.It is important that when booking , guests should provide contact information such as a valid email and/or a local phone number and guests need to make sure that they can be contacted if required.

8/10 – Bra

Brent og Glendon

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Although the motel is aged a bit it has clean & spacious rooms. The Staff is friendly and informative. The area is safe, quiet & easy walking distance to the Esplande. Once on the Esplande it is a nice walk along the ocean to many shops, restaurants & the Marina
Bodde her 5 netter i februar 2024
Svar fra Reef Palms den 14. apr. 2024
Thank you for your review.

6/10 – Grei

Brenda

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Great service but faulty air conditioner
The room was fine. But the air conditioner did not work. Luckily the fans did work. But it was an extremely hot December night. The lady at reception was great, helping us to call a cab to the airport the next day.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Christopher

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close proximity to local shops,Cairns city and restaurants.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Glen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was a good place to stay. Reasonably priced and few frills but an excellent place from which to operate.
Bodde her 3 netter i januar 2024

8/10 – Bra

Audrey

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
The staff went out of their way to help and handle any questions we asked. The man at check in (same person most days of our stay) was excellent. He stepped up to every issues or concern and was a go to for travelers questions. Made our stay on the coast very enjoyable when it could have gone bad very quickly at some points. The cleanliness could have been better. The fountain outside the front door was a horrible first impression. The room was pretty good. Roach hatch the first night was a bad experience. The desk clerk handle it well when we advised him in the morning. It made us more cautious and observant throughout the 5 days we were there.
Bodde her 5 netter i november 2023
Svar fra Reef Palms den 14. apr. 2024
Thank you for the review. I can assure you that the wtare feature at the front door has been cleaned. Sorry about the roach issue but we are in the tropical wetlands of North Australia. We do have a regular pest extermination program but those little buggers get everywhere.

8/10 – Bra

Samantha

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 12 netter i desember 2023

10/10 – Utmerket

Christopher

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is close proximity to shops and businesses we need to visit whenever we come to Cairns for a couple of days.
Bodde her 1 natt i desember 2023

4/10 – Dårlig

Simon

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Staff were helpful but hotel is rather tatty, air con didn’t work properly, shower head broken, lots of tacky plastic fittings etc. Found a lady’s earring on the kitchen work surface!
Bodde her 1 natt i november 2023
Svar fra Reef Palms den 24. nov. 2023
Dear Simon, Thank you for your feedback. We are concerned to note the rating you have posted and are sorry to see that you were not satisfied with your experience here. We hope you give us another opportunity to welcome you back and prove that we can serve you better. We always aim to provide a 5* experience for our guests. Kind regards. Management

2/10 – Forferdelig

Cora

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I’ve never been subjected to such poor quality in Australia. Booked two rooms, were given one and treated like a fraud when I insisted that I paid for two rooms not one. Had to wait 30 minutes for them to “ verify”. Got scolded for not “ listening “ to how to turn in WiFi or use the key. I took photos to show how dirty and run down the place is. It’s absolutely awful. Lots of other options nearby. Do not make same mistake I made.
Bodde her 1 natt i november 2023
Svar fra Reef Palms den 18. nov. 2023
Thanks for the Feed-Back. You stayed in one of the best rooms for small price. Nothing wrong with the room at all. Your problem was that you booked two rooms with different names(one room with your relation’s name) but you were looking both rooms on your name. That is your problem, also You just wanted to go to the room in hurry without doing check in procedure. Also, you did not wish to listen to us when explain the things here and came back to the desk and make us lot of troubles asking the thing like internet password etc. You are different kind of person and not welcome anymore. Immature sense of humour .

8/10 – Bra

Scott

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff were very helpful, the room we stayed in was comfortable, and the swimming pool was great to cool off in.
Bodde her 3 netter i november 2023
Svar fra Reef Palms den 24. nov. 2023
Dear Scott, Thank you for your feedback. Thank for the positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Very outdated hotel. In need of some TLC
Bodde her 1 natt i november 2023
Svar fra Reef Palms den 24. nov. 2023
Dear _________, Thank you for your feedback. We are concerned to note the rating you have posted and are sorry to see that you were not satisfied with your experience here. We hope you give us another opportunity to welcome you back and prove that we can serve you better. We always aim to provide a 5* experience for our guests. Kind regards. Management

10/10 – Utmerket

Allan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023

6/10 – Grei

Sarah

Reiste med familie
Likte: Fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Sehr grosses Zimmer für den Preis, sauberes Bett aber der Rest war eklig (Boden sehr dreckig, Schimmel an Vorhängen und im Bad, Küchenutensilien schmutzig). Wäre das Zimmer sauber gewesen, wäre die Unterkunft in Preis Leistung super gewesen.
Bodde her 1 natt i oktober 2023
Svar fra Reef Palms den 24. nov. 2023
Dear Sarah, Thank you for your feedback. Thank for the positive comments and, also for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

8/10 – Bra

Sourish og Arncliffe

Reiste med familie
Likte: Personale og service
It's an old property and little bit off centre but that's a benefit as it is a quiet location. There are enough eating places within a 15/20 minute walk, that you don't go starving. Makes it convenient. The cleanliness, though, can be improved significantly. We checked in around 8PM to find one of the beds unmade, a wrapping strap on the sofa and we also found a dead cockroach in one of the kitchen cabinets while looking for plates.
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

ANTHONY

Bodde her 1 natt i september 2023

6/10 – Grei

Martina

Reiste med familie
Likte: Renhold og personale og service
The property was clean and nice but outdated. Advertised breakfast, hot tub, and shuttle to town were not available.

8/10 – Bra

Caroline

Bodde her 1 natt i september 2023
Svar fra Reef Palms den 24. nov. 2023
Dear Caroline, Thank you for your feedback. Thank for the positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

6/10 – Grei

Martina

Reiste med familie
Outdated but clean. No breakfast although advertised
Bodde her 2 netter i september 2023

6/10 – Grei

Eileen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good overnight stay
We only stayed here for one night, as we had an early flight in the morning, and they are very close to the airport with a free transfer. Room was very clean and comfortable. Air-cond needed attention as it didn't get cool enough. Some dining options nearby if you don't mind a walk if you don't have transport. Overall, a pleasant stay
Bodde her 1 natt i september 2023

6/10 – Grei

Vaughan

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice staff. Located close to the beautiful Esplanade. Overpriced but it is a busy time of year in Cairns. The room was very tired looking and windows could not close so very noisy when trying to sleep. Had adequate facilities for light cooking.
Bodde her 3 netter i september 2023

10/10 – Utmerket

Marianne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room was spacious, well equipped kitchen, beds comfortable quiet and value for money. Definitely recommend staying here.
Bodde her 1 natt i september 2023

8/10 – Bra

Sabrina

Great little place for the price Close to town would definitely return
Bodde her 9 netter i august 2023
Svar fra Reef Palms den 7. sep. 2023
Dear Sabrina, Thank you for your feedback. Thank for the positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

6/10 – Grei

Kerrie

Likte: Personale og service
Likte ikke: Renhold
Mixed bag
Late check in procedures worked well and bed was comfortable. Dust build up around the windows and bathroom bin had not been emptied so a little off putting. A bit dated and run down overall but good for a short stay.
Bodde her 1 natt i august 2023
Svar fra Reef Palms den 7. sep. 2023
Dear Kerrie, Thank you for your feedback. Thank for the positive comments and, also for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

10/10 – Utmerket

Danique og Leinster

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Have stayed here twice..recommend..
Bodde her 2 netter i august 2023
Svar fra Reef Palms den 21. aug. 2023
Dear Danique, Thank you for your feedback and especially for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

10/10 – Utmerket

Christiane

Reiste med familie
Likte: Personale og service og romkomfort
Laverie avec paiement en carte de crédit Super pratique Environnement agréable proche de l’esplanade
Bodde her 2 netter i august 2023
Svar fra Reef Palms den 21. aug. 2023
Dear Christane, Thank you for your feedback. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

8/10 – Bra

Christiane

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Machine lave linge sèche linge avec paiement carte très pratique
Bodde her 1 natt i august 2023
Svar fra Reef Palms den 21. aug. 2023
Dear Christiane, Thank you for your feedback. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

8/10 – Bra

tina

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold
Our room downstairs was spacious and had a kitchenette and a little balcony with a table and chairs. The beds were comfortable. But, there is no fire alarm in the room or exhaust fan above the cooker, and no fan in the bathroom. We were there on a Saturday night and can hear people in the next room partying on and voices from outside. It is noticeable that only the basic cleaning were done in the room, other areas needs to be cleaned thoroughly (ie doors / handles, switches etc) otherwise it's a lovely motel with friendly and helpful staff.
Bodde her 1 natt i august 2023
Svar fra Reef Palms den 21. aug. 2023
Dear Tina, Thank you for your feedback. Thank for the positive points you have indicated and for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

10/10 – Utmerket

Kevin

Bodde her 1 natt i august 2023
Svar fra Reef Palms den 7. sep. 2023
Dear Kevin, Thank you for your feedback and especially for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

8/10 – Bra

steve

Bodde her 1 natt i juli 2023
Svar fra Reef Palms den 10. aug. 2023
Dear Steve, Thank you for your feedback. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

8/10 – Bra

Ken

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
It was a comfortable stay and was easy to walk around.
Bodde her 1 natt i juli 2023
Svar fra Reef Palms den 10. aug. 2023
Dear Ken, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

10/10 – Utmerket

Valerie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Reef Palms den 10. aug. 2023
Dear Valerie, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

8/10 – Bra

Rebecca

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold
Great size room and all you need but a bit grotty for my liking. You get what you pay for and Cairns is expensive during tourist time but I’d spend more next time
Bodde her 5 netter i juli 2023
Svar fra Reef Palms den 10. aug. 2023
Dear Rebecca, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

8/10 – Bra

Pamela J

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Welcome at check in. Clean, comfortable, good size rooms.
Bodde her 1 natt i juli 2023
Svar fra Reef Palms den 10. aug. 2023
Dear Pamela, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

8/10 – Bra

Theresa

Likte: Renhold, personale og service og romkomfort
Good overnight stay
Cleanliness was fine but the cups in the draw had not been washed properly The room we stayed in needs some maintenance, but overall was a nice stay overnight It was quiet and comfortable
Bodde her 1 natt i juni 2023
Svar fra Reef Palms den 20. juni 2023
Dear Theresa, Thank you for your feedback. Thank for the positive points you have indicated and for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

10/10 – Utmerket

Kelly og North Branford

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good stay
Bodde her 1 natt i juni 2023
Svar fra Reef Palms den 14. juni 2023
Dear Kelly, Thank you for your feedback and especially for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

4/10 – Dårlig

Susan

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
This is close to the airport, but I arrived at 7pm no staff on property no where to eat food, and also it was extremely noisy all night and early morning , but is was very clean, and cheap
Bodde her 1 natt i mai 2023
Svar fra Reef Palms den 14. juni 2023
Dear Susan, Thank you for your feedback. We are concerned to note the rating you have posted and are sorry to see that you were not satisfied with your experience here. We hope you give us another opportunity to welcome you back and prove that we can serve you better. We always aim to provide a 5* experience for our guests. Kind regards. Management

8/10 – Bra

Andrea

Reiste med familie
Likte: Personale og service og romkomfort
Ein sehr tolles Motel mit super Lage - keine 5 Minuten zum Strand. Zimmer sehr gross mit toller Küche. Schöner Pool mit Steinwasserfall. Transport zum Flughafen durch Receptionist war gratis. Gesamtes Gebäude inkl. Zimmer und Umschwung etwas in die Jahre gekommen, deshalb etwas unsauber, ansonsten top.
Bodde her 1 natt i april 2023
Svar fra Reef Palms den 14. juni 2023
Dear Andrea, Thank you for your feedback. Thank for the positive points you have indicated and for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Clean, comfortable but spotty wifi
A quick overnight stop in Cairns before heading out. Property is a little dated but clean and comfortable. Wifi did not work on the far side rooms. The receptionist was friendly and informed. Airport transfer from Hotel to Airport available
Bodde her 1 natt i april 2023
Svar fra Management den 3. mai 2023
Dear Anonymous, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

6/10 – Grei

Ben

Bodde her 1 natt i april 2023
Svar fra Reef Palms den 14. juni 2023
Dear Ben, Thank you for your feedback. Thank for the positive comments and, also for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
So so.
This was fine for a quick overnight on our way to daintree. Curtains needed repair. Jetted tub was quite old. There were signs citing fines for quite a few things. Also warned quite a bit thru signage of locking everything. Gave me a sense it wasnt a safe area. But could be the owners are very liability fearful. Cancelled our night on our way back thru as a result.
Bodde her 1 natt i mars 2023
Svar fra Management den 3. mai 2023
Dear Anonymous, Thank you for your feedback. Thank for the positive comments and, also for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

8/10 – Bra

Catharine

Bodde her 1 natt i januar 2023
Svar fra Management den 30. jan. 2023
Dear Catharine, Thank you for your feedback. Thank for the positive comments and, also for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

6/10 – Grei

Dustin

Reiste med familie og små barn
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Some of the towels that old and worn need replacing, outdated wouldn’t matter if cleaner and linens refreshed
Svar fra Management den 30. jan. 2023
Dear Dustin, Thank you for your feedback. Thank for the positive points you have indicated and for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

2/10 – Forferdelig

Heather

Reiste med partner, Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This property is in deplorable shape. There has been no maintenance or upkeep for years. The rooms are absolutely filthy and all furnishings should be thrown in the dumpster, as they are so worn and falling apart. Their website is very misleading, as it boasts daily housekeeping, which there is not and free area shuttle, which there is not. They wanted to charge me $2.00 per fresh towel on our second day and after I pointed out the Air Conditioner was not working, they relented on the towel fee. This property is owned from afar, is on autopilot and should be bulldozed. DO NOT STAY HERE!
Bodde her 2 netter i november 2022
Svar fra Management den 16. nov. 2022
Thanks for your Feed Back. We can not belive or understand your comments on the property. After covid -19 most of things have been changed and try our best to get most of the things back to normal. At the moment only we do is Airport drop off service in the morning (certain times) we run a business and have policies of the room services. We can not go beyonud the policies.If you need extra things, have to pay except an emegency. Aircon works properly but you did not see its switch top of the bed-head, to work you have to switch it on and a note is on the wall and it is obvious.Please try to be honest and genuine. Please come and stay with us again.

10/10 – Utmerket

Lisa

Bodde her 1 natt i oktober 2022

10/10 – Utmerket

ANTHONY

Bodde her 1 natt i oktober 2022