Dear Valued Guest,Thank you for taking the time to share your feedback on your recent stay at our hotel. We appreciate your positive comments about our central location.However, we extend our sincerest apologies for the inconvenience caused by the ongoing construction work in the neighborhood. Although these construction works are beyond our control, we are in contact with the responsible parties and actively representing the interests of our guests and the hotel. Additionally, we are sorry to hear about the discomfort you encountered with our pillows and beds. We understand that comfort preferences vary, and we apologize if we fell short of meeting your expectations. Your feedback is valuable as we continuously strive to exceed our guests' expectations, and we will certainly take this into consideration for future improvements.Maintaining a high standard of cleanliness is a top priority for us. Rest assured, our team is dedicated to providing exceptional service, and we will thoroughly investigate the concerns you raised about specific areas.We truly value your input and hope for the opportunity to enhance your experience during a future visit.Best regards,Róbert KovácsGeneral Manager

Dear Mehdi,Thank you for choosing to stay at Mercure Budapest City Center.However, I am sorry to read that your experience with some services fell short of your expectations. I would like to address some of the concerns you raised in your review.Please accept my sincerest apologies for feeling that our front desk staff was not friendly. Rest assured I will personally investigate the case and take all the necessary actions to avoid future occurrences.Moreover, I am sorry to hear that the kettle in your room presented challenges, and we will certainly look into resolving the issue to ensure the best possible experience for our guests.As for the noise, please accept my sincerest apology for the unpleasantness you had to bear with because of the construction work in the neighborhood. The works are happening beyond our control; nevertheless, we are keeping contact with the responsible people and representing the interests of our guests and the hotel.Thank you again for taking the time to share your thoughts. We hope you had a pleasant time exploring the area, and we apologize for any disappointments during your stay. We truly value your patronage and hope to welcome you back to our hotel in the future.Best regards,Róbert KovácsGeneral Manager

Dear Sonja Anita, First of all I would like to thank you for sharing your kind feedback with us. It is highly appreciated. Our breakfast’s conception has been refreshed and we are doing all of our effort to provide a various and pleasant international breakfast. If our guests have any other wishes than the offered dishes, we are pleased to prepare them as a nice morning start is really essential for everybody. I am deeply sorry to read that you experienced inconvenience concerning the air-conditioner in your room; please let me express my sincerest apologies. Please be informed that we have double checked our air-conditioner system and this issue has been solved since than. While I wish you had a better experience with us, it is a feedback that we learn from and use to improve. It would be our pleasure to welcome you back and prove our real high quality service level. Kind regards, Nándor Iváncsics General Manager

Dear Valued Guest, Thank you so much for taking your time to share your feedback with us. However we were very concerned to read that you experienced such inconveniences please accept our sincerest apologies for all the inconveniences caused. Your remarks are especially valuable for us in a continuous effort to provide better service quality. Please rest assured that your comments were forwarded to the entire management team in order to improve on our services. It would be our pleasure to welcome you back and prove our real high quality service level. Kind regards, József Márics General Manager