Leilighet, 1 soverom | Sengetøy av topp kvalitet, strykejern/-brett og wi-fi (inkludert)
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Anmeldelser av Smartflats Design - Berlaymont

3.5 out of 5
Smartflats Design - Berlaymont
Rue Joseph II 130, Brussels

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 11 av totalt 45 anmeldelser." "
Rangering på 8 − Bra. 22 av totalt 45 anmeldelser." "
Rangering på 6 − Grei. 7 av totalt 45 anmeldelser." "
Rangering på 4 − Dårlig. 3 av totalt 45 anmeldelser." "
Rangering på 2 − Forferdelig. 2 av totalt 45 anmeldelser." "

8,4/10

Renhold

7,6/10

Personale og service

7,0/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Anbefales ikke
Ekkelt og møkkete. Hadde det vært rent hadde det vært perfekt, for leiligheten var kjempe stor og fin!
Bodde her 3 netter i oktober 2018
Svar fra Sabrina den 24. okt. 2018
Hello and thank you! I hope we can welcome you back soon. Regards, the Smartflats team.

8/10 – Bra

Jan og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stort, rent og sentralt for EU
Nyoppusset og veldig rent. Stor leilighet og høyt under taket. For noen kan det kanskje virke litt sterilt.

6/10 – Grei

Alisha

Bodde her 1 natt i mars 2023

10/10 – Utmerket

Sujiro

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
A 2 pas du quartier européen, bien équipé avec ce qu'il faut pour se préparer ses repas. Certains éléments de mobilier auraient besoin d'être rafraîchis. Quelques serviettes supplémentaires ne seraient pas superflues.
Bodde her 2 netter i oktober 2022
Svar fra Julia from Berlaymont Residence - EU Quarter den 18. nov. 2022
Cher hôte,Merci d'avoir pris le soin de nous faire part de votre expérience.Nous prenons note de vos suggestions d'amélioration.Au plaisir de vous recevoir à nouveau prochainement. Bien à vous.Julia from Berlaymont Residence - EU Quarter

4/10 – Dårlig

Nabil

Forretningsreisende
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Arrived at 11 pm and the building entrance was too dark. ended up using my phone light to walk in and navigate my way through 3 doors. Elevator was not working, called the service number with no answer. Couldn't find the lift instructions in the email. I climbed the stairs to the 4th floor with my luggage. The flush handle was broken in the bathroom! Minimalist bedroom, bed was clean and comfortable tho. No complimentary water. Good space and fully equipped kitchen but it didn't feel comfortable. I don't recommend it and won't book it again.
Bodde her 2 netter i september 2022
Svar fra Julia from Berlaymont Residence - EU Quarter den 8. nov. 2022
Dear Nabil,Thank you for the time taken to share your review with us.While we are pleased that you appreciated our high standards, we regret that not everything met your expectations. The comfort and well-being of our guests are of utmost importance to us and we encourage guests to make us aware of any issues while on-site so we can offer a prompt solution. Nevertheless, we have noted all of your comments and will consider them going forward.We hope to be able to welcome you back for an improved stay.Kind regards,Julia from Berlaymont Residence - EU Quarter

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte: Renhold
Likte ikke: Romkomfort
Acceptable apartment, awful management
The apartment was booked and sold as having a double bed and a double sofa bed. When made sure to add in a request for bedding in the booking information. When we arrived there was no bedding for the sofa bed, on calling the help line they couldn't help and said to message a Whatsapp group, no reply from that for over 24 hours, tried emailing and calling repeatedly. After 24 hours we finally got a response saying they wouldn't provide bedding for the sofa bed unless an additional 25 euros was paid. Even though it was advertised. After a long call with hotels.com they agreeded the advert was misleading and tried to fix it but the SmartFlats company were being exceptionally stubborn and refusing to help at all. The apartment was reasonable but having to spend 5 nights on a bed with no sheets as they refused to supply was exceptionally annoying given the significant cost of the apartment. Overall AVOID this company and find somewhere else as they wont help at all.
Bodde her 5 netter i mai 2022

8/10 – Bra

Tom

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
The flat was comfortable and clean and located just down the street from the European Commission. There were some nice neighborhood restaurants nearby. It was about a 20 min walk to the Gran Place. The flat was very much a corporate apartment with a corporate feel - no personal or warm touches. Comfortable and fine for our family.
Bodde her 3 netter i juni 2022

8/10 – Bra

FADDOUL

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Its a good experience appartement like home.
Bodde her 5 netter i april 2022

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
Leider kein schöner Aufenthalt
Raucherzimmer, Aufzug im desolaten Zustand, Aufzug bei Fahrt ausgefallen, Wifi defekt, irritierende und späte Antwort auf Mängelanzeige
Bodde her 2 netter i mars 2022

8/10 – Bra

Andranik

Reiste med en gruppe
Likte: Renhold og romkomfort
Bien
Bodde her 1 natt i mars 2021

2/10 – Forferdelig

Takayuki

Reiste med en gruppe
elevator ！！！
Bodde her 8 netter i desember 2020
Svar fra Smartflats Customer Service den 2. feb. 2021
Hello Takayuki, Thank you very much for your review. We are really sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration and we're going to work on it very quickly with the maintenance and the housekeeping service. We hope you will find an accommodation that will suit you best on your next trip. We wish you a nice day, The Aparthotels Smartflats team.

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold og romkomfort
Very good and comfortable. A washing machine would make it perfect.
Bodde her 21 netter i mai 2020
Svar fra Smartflats den 30. juli 2020
Hello, thank you very much for taking the time to share your experience. We are glad you enjoyed your stay with us. Such a feedback keeps the team motivated to give its best! Our team has taken your observations into consideration. We hope to welcome you back soon at Aparthotels Smartflats. The smartflats team

6/10 – Grei

Francis

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Left outside in the cold.
I arrived at the apartment only to find out that I couldn’t enter the block because they forgot to send me the code to the main door. Was left outside in the cold for about an hour until the problem was sorted out. The second lady I talked to on the phone was very helpful but the first representative was completely lost as to what should done.
Bodde her 2 netter i februar 2020
Svar fra Arnaud den 13. feb. 2020
Hello , thank you for taking the time to share your experience. It really helps us to improve our services and our Smartflats. We are sorry to see that you did not have a fully satisfying stay. Our team has taken your observations into consideration. We hope to see you again in one of our Aparthotels Smartflats residences. The smartflats team

6/10 – Grei

Verifisert reisende

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
The pressure of the shower is not acceptable. Almost impossible to have a proper shower in three days. The rest of the apartment was good enough. Bigger than I thought, good kitchen and living room.
Bodde her 3 netter i november 2019

8/10 – Bra

Marina

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
L’appartamento è molto spazioso, confortevole e pulito. Peccato per la tv troppo piccola rispetto alla sala e al numero esiguo di posate - solo 4- per un appartamento dotato anche di lavastoviglie.
Bodde her 7 netter i oktober 2019

6/10 – Grei

Majd

Reiste med familie
Likte: Renhold og personale og service
Bodde her 5 netter i oktober 2019

6/10 – Grei

Nathalie

Reiste med en gruppe
Likte ikke: Renhold
a améliorer
Bonne situation, il est facile de se garer. L'appartement est spacieux mais l'état général est dégradé. Rideaux et draps tachés, vieille peinture tachée ou écaillée sur les murs, ... cela restait assez limite.
Bodde her 3 netter i oktober 2019

8/10 – Bra

Abdul-Rahman

Bodde her 2 netter i oktober 2019

8/10 – Bra

Emelie

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2019

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
La bañera-ducha no tenía cristal y era complicado ducharse...y sin gel, el aseo muy pequeño..y las puertas de entrada a la calle hacían mucho ruido.... Por lo demás perfecto... Buena estancia..
Bodde her 5 netter i juli 2019

8/10 – Bra

henrik

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Små tiltag kan forbedre lejeligheden væsentligt.
Ærgerligt at man er tvunget til at sidde ned i badekaret og bruse sig, da der mangler beslag til brushoved, samt at slangen kun kan nå op i 140 cm højde. Ellers en god lejelighed, som dog trænger til vedligeholdelse af mindre defekter, Komforten er fin hvis man kun er 2, ellers mangler der behagelige fjernsynsstole.
Bodde her 3 netter i mai 2019

10/10 – Utmerket

Carina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Spacious and modern flat
Spacious flat in an excellent localtion near EU quarters. Bus and metro stations nearby. The flat is modern and well equipped. Very spacious. A small grocery shop nearby and a couple of small restaurants around the block. One thing to think abt is that there is no front desk there so it’s not possible to leave any bagage after check out time there. Only at their office in the center. Would stay there again.
Bodde her 6 netter i mai 2019

8/10 – Bra

Verifisert reisende

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Die Apartments bieten alles, was man zum Übernachten benöitigt. Die Sauberkeit war in Ordnung und die Lage war super. Sehr zu empfehlen, wenn man hauptsächlich im Europaviertel unterwegs ist - alles zu Fuß erreichbar. Die nächste Ubahn Station so wie der nächste Supermarkt sind 2 Minuten zu Fuß entfernt. Die Schlafzimmer sind sehr sperrig eingerichtet, wir hätten uns nach einen Kasten gesehnt. Die Küche ist auch voll ausgestattet. Sogar mit Toaster. Leider waren die Wände stellenweise beschädigt, die Farbe ist abgeblättert bzw. kleine Risse waren zu sehen. Trauig wie rücksichtslos manche mit dem Besitz von anderen umgehen.. Alles in allem aber top. Wir würden es nochmal buchen.
Bodde her 4 netter i mars 2019

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Have everything you need . Nice position near center of town but no noise.
Bodde her 1 natt i februar 2019
Svar fra Smartflats team den 27. feb. 2019
hello and thank you for your review !

2/10 – Forferdelig

Verifisert reisende

Forretningsreisende
There was no internet and the TV was not working. When I contacted the owner, they responded promptly but said they will send an engineer the next day ... when I would be gone! This was not helpful as I booked the property for 24 hours. I have complained but instead they told me to book again with them so that I can get a discount! I found this rude and unprofessional.
Bodde her 1 natt i desember 2018
Svar fra Smartflats team den 29. jan. 2019
Hello thank you very much for your review. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team

8/10 – Bra

Peter

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice apartments close to EU institutions
Very nice apartments in a rather normal house, close to EU institutions, maybe the signage outside could be better. First I was little nervous about no reception in the building, but the distribution of access code and wi-fi password via e-mail worked well. Huge rooms and very clean and well furnished. The only disadvantage is there is no lift inside, but I knew that in advance (it may be a problem with heavy luggage however). No eating options inside. Not the cheapest accommodation, but that is unfortunately a rule in Brussels, so overall I can only recommend it. It is convenient especially for a longer stay, but good also for 1 nights or so.
Bodde her 1 natt i november 2018
Svar fra Smartflats team den 29. jan. 2019
Hi Peter and thank you for this review, we are glad to see that you appreciated the location of our flat. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team

8/10 – Bra

Verifisert reisende

Likte: Renhold og romkomfort
Bodde her 12 netter i november 2018

10/10 – Utmerket

Annamaria

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Tiptop
Excellent location, modern equipment, quiet building 😊
Bodde her 2 netter i september 2018
Svar fra Sabrina den 25. sep. 2018
Thank you very much for your review. I am glad you had an excellent stay at Smartflats. I hope to welcome you back soon. I wish you a nice day! The Smartflats Team.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
apartamento al lado de las instituciones europeas bien comunicado por metro
Bodde her 2 netter i august 2018
Svar fra Sabrina den 14. sep. 2018
Gracias por su comentario. Que tenga usted un buen día!

6/10 – Grei

ROBERT og Australia

Likte: Renhold
BERLAYMONT 201
The Photos look great,but NOT ONE PHOTO,OR DESCRIPTION OF THE ROOM,tells you that you have to GO DOWN 16 steps to get to the bedrooms.The stairs have no handrails,so its fun taking your 23 kg cases down with nothing to hold on to.Free Wi Fi ran at 1-2 mbps,so don't expect to watch anything.Full size fridge,but the freezer was only big enough to put 8 cans of coke in.Free Toiletries ...consisted of ,squeeze bottles that you can wash your hands,hair and body with,it says that on the bottles ! One bathroom had a gap of 42 cm (17") to squeeze through to get to the shower. No Air Con,typical for Europe,but no fans of any kind,not even in the bathrooms. We happened to be there in a heatwave, 30- 33 c,the bedrooms were on the ground floor,if we opened the windows which had no insect screens on,we watched the pedestrians walk past.So you couldn't leave them open,as you would be upstairs and anyone could easily have got into the room. Housekeeping,once per stay,we were there 5 nights,never saw anyone. They say you have express check in and out,and multilingual staff,which mystified me as there is no reception,and you don't have a key, so you just close the door as you leave.The location is great,5 min walk,to some Pubs,Restaurants,Train.I'm not saying don't stay there,I'm just pointing out the things that aren't quite correct
Bodde her 5 netter i juli 2018
Svar fra Sabrina den 14. sep. 2018
I am sorry to see that you did not have a fully satisfying stay with us. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Feel free to contact us so we can find the Smartflats that will best suit your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!).

8/10 – Bra

Jose og España

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good flat with Metro stop,shops and laundry nearby
Bodde her 5 netter i juni 2018

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Appartamento spazioso e dotato di ogni comfort. Abbiamo viaggiato in 5, compreso un neonato e ci siamo trovati molto bene.
Bodde her 3 netter i juni 2018

8/10 – Bra

Jean Bosco

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i april 2018

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Svar fra Smartflats den 4. mai 2018
Thank you for this review !

10/10 – Utmerket

Winod

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Prima accommodatie
Svar fra Sara den 18. apr. 2018
Thanks for your comment! We are a happy to hear you enjoyed your stay.

8/10 – Bra

Anthony

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Smartflats Design - Berlaymont
Good sized apartment ideally located for the European Council buildings. Carrefour Express supermarket 1 minute away for the essentials. A quiet area at night, but the auto-slamming front doors of neighbouring flats was a little annoying. Huge TV and excellent Wi-Fi. No complaints.
Bodde her 1 natt i november 2017
Svar fra Tatiane den 14. nov. 2017
We had no problems with Anthony, he was a respectful guest and left the apartment in good conditions. Welcome back anytime!

8/10 – Bra

Gatsby og Annapolis, MD

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Property
We had an excellent stay. Staff on phone was great and responsive (they are not on property, access to the building and apartments is by access code), apartment was clean and well furnished. This property is great for kids as it is directly across the street from a lovely playground, it is also well located to the EU Commission, grocery stores, and a couple of neighborhood restaurants. The kitchen was well appointed and the apartment was comfortable. Parking was readily found on the street directly in front and it appeared well connected to the city's public transportation network. A very comfortable stay.
Bodde her 1 natt i august 2017

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Automatic access by code but staff avaialble online if necessary. Ceiling light in the room burnt out and reported but not fixed

6/10 – Grei

Jean Noel

Likte ikke: Personale og service
1.Television has only 2 chanels available. 2.Have to pay extra for duvet. 3.Dirty duvet found in one of the bedroom. 4.Delayed in email response- 2nd day in the flat , we sent email to smartflats (before 10:00) and mentioned the 2 issues but no response received from them so I called them and it was a long wait then finally the call was forwarded to a another (mobile) phone. Spoke to a lady and had to tell again the 2 issues and been told that someone will going to call me. Received a call in the afternoon and been told that we have to pay 25 euros if we want to have extra duvet and bedsheets and we said okay. But later on, they called me back to inform that they don't have extra duvet. It was disappointing and unacceptable because I would expect that these things are basic if you have a flat rental business. So if you accidentally throw up in your bed, you will have to sleep with it for the whole night or until they have available duvet and bed sheet. No solution provided with the television issue. Also I recommend smartflats to add washing machine and change the dishwasher because it's very noisy.

8/10 – Bra

anna

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
清潔感のある広いホテル
全体的には良かったです。部屋もきれいでとても広かったです。ただ、土曜日なのに駐車場が何処も空いていなかったこと、部屋に入るまでにパスワードが長くて分かりにくく、苦労しました。

10/10 – Utmerket

Markku

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Brand new apartment
This isba brand new and beautiful apartment with several rooms. Excellent kitchen :D

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Centralt beliggende lejlighed til møder i EU
Dejlig stor lejlighed - centralt beliggende i EU-hovedkvarteret,. En smule kompliceret at skulle bruge dørkoder for at komme ind i bygningen og efterfølgende i lejligheden.
Svar fra General Manager den 26. sep. 2016
Hello, Thank you for your comment! Happy to see that you had a good stay. We hope to welcome you back very soon :) Have a lovely day, Tatiane Quality Manager

10/10 – Utmerket

Nathalie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Great location near the EU institutions
This was a really roomy and beautiful flat with a nice kitchen and a comfy bed. The bathroom was great. The location was good as I had meetings in the nearby area. The only downside was the fact that the corridors leading to the flat were rather dark and it was a bit difficult to find the light switch.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Smartflats Schuman 201
Booking was very easy and the only difficulties I had was in not receiving the access codes for the apartment two days prior to my arrival as was stated in all their correspondence. I had to phone them and they were most helpful when I did. The apartment itself was very modern and comfortable.