Dear Christine,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance hotel on your recent travel to Brussels for the New Year and for taking the time to share your experience with me. I am delighted to read that you have thoroughly appreciated your time with us on this occasion. I hope you had a safe travel to return home and we look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another pleasant stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear guest,Warm greetings from Renaissance Brussels Hotel!May I thank you for selecting Renaissance hotel on your recent travel to Brussels and for taking the time to share your experience. As we continue to move away from the pandemic, I am genuinely welcoming every guest's feedback to reflect on our current service standard and look at ways to improve in the future. As such, your opinion is very valuable to me to enhance our guest's satisfaction.However, I understand that your recent stay was not up to your expectation and noticed from your comment that you were unhappy with the lack of assistance from the reception team, with the room being too cold and with the cleanliness of the room. I sincerely empathize with your feeling and apologize for the disappointment caused, as this is certainly not the type of experience, I would like us to provide to you. Rest assured that I will personally review your points with our Front Office Leader, our Executive Housekeeper as well as with our Director of Engineering in order to take the appropriate corrective measures to avoid such reoccurrence and inconvenience to other guests. While I may not be able to take away any poor impression created on your last stay, I sincerely hope this will ease your concerns and bring you comfort and re-assurance that your feedback and experience matters to me and my team.In spite of your disappointment, I sincerely hope to have the opportunity to welcoming you again at Renaissance Brussels Hotel and remedy the negative feeling left from your last visit and ensuring a more blissful stay on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Espen,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance hotel on your recent travel to Brussels and for taking the time to share your experience on Hotels.com.While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your stays as you have scored us 8 out of 10. I acknowledge that 8 is an acceptable score, yet I genuinely believe there is room for improvement. As there were no additional comment in your survey, and as I always value our guest's feedback, in order for me and my team to look at ways we could ensure a greater stay on your future visits and our guest's experience, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more blissful stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Thank you for your feedback!

Thank you for your great feedback!

Thank you for your feedback!

Thank you for your great feedback!

Thank you for your wonderful feedback. We hope to see you again soon :)

Thank you so very much for this. Hope to see you very soon!

Thank you for taking the time to review and share your most recent stay here at our property! We are very delighted to learn that you had a wonderful stay with us and that our smiling associates have taken good care of you. We look forward to your next visit soon! Warmest regards,

Thank you for taking the time to review and share your most recent stay here at our property! We are very delighted to learn that you had a wonderful stay with us and that our smiling associates have taken good care of you. We look forward to your next visit soon! Warmest regards

Thank you very much, your feedback is very important to us! Hope to see you again soon,

Thanks for the wonderful review! It's fantastic you had such a lovely experience with us! We're thrilled you enjoyed our comfortable rooms and prime location. That's what we like to see! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Have a beautiful day! Warm Regards,