Beste Martin,Hartelijk dank voor deze uitstekende score.Wij vinden het fantastisch te lezen dat u genoten heeft van uw verblijf in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Your Novotel Brussels Airport Team

Dear Bjørn,Thank you for such a positive review.We're delighted to hear you enjoyed our hotel's proximity to the airport and that our complimentary shuttle service added convenience to your stay. Thank you for highlighting our strategic location and the efficiency of our transportation options. It's gratifying to know that our efforts to maintain cleanliness and provide top-notch service have resonated with you. Your comfort is our priority, and we're pleased that your experience reflected this commitment.It would be a pleasure to welcome you back on a future occasion. Best wishes,Your Novotel Brussels Airport Team

Kjære GjestTusen takk for din veldig hyggelige tilbakemelding.Vi er glade for å høre at du hadde et bra opphold og at du likte den gode sengen og frokosten. Vi setter pris på at du nevnte dusjen med godt trykk også.Vi beklager at sofabedden ikke hadde en dyne og at kjøleskapet ikke ble kaldt nok. Vi vil ta dette opp med vårt team for å forbedre opplevelsen for fremtidige gjester. For kjøleskapet, vil vi sjekke og sørge for at det fungerer som det skal. Angående sofabedden, vil vi sørge for at den er riktig utstyrt med dyne og laken for fremtidige gjester. Husk at vår resepsjon alltid er tilgjengelig for å hjelpe med eventuelle problemer som måtte oppstå under oppholdet.Vi takker for fin tilbakemelding og håper å se deg igjen.Your Novotel Brussels Airport Team

Kjære Arnstein, Dette er en flott vurdering. Takk skal du ha! Vi er glade for at du hadde et flott opphold. Igjen, tusen takk. Vi håper å kunne ønske deg velkommen tilbake for et nytt besøk, Med vennlig hilsen. Sébastien Lesbegueries, General Manager

Dear Guest Thank you for rating your recent stay. We are glad your stay was enjoyable. We would love to know how we could have improved your experience with us. We look forward to welcoming you again. Best regards, Christophe LAC, General Manager

Dear Guest, We are grateful for this maximum rating of your recent stay. We are delighted you had a great stay. Again, thank you very much. We look forward to the pleasure of seeing you again in the future. Kind regards, Fred De Deken, General Manager

Dear Jeannette, Thank you for your valuable feedback.We are delighted to hear that you appreciated the complimentary shuttle service and our convenient location. The comfort and satisfaction of our guests is a top priority at Novotel Brussels Airport, and it pleases us to know that you found the room to your liking and the breakfast selection to your taste.However, we regret to hear about the issue you experienced with the shower stall drain. Please accept our sincere apologies for the inconvenience this caused. We are actively working on maintaining our facilities to prevent such occurrences, and your comment is an invaluable part of that process.Our team is also glad that you enjoyed the efficiency of the check-in process and the variety of snack options available. It is our aim to provide a welcoming and convenient experience for all our guests.We hope to welcome you back. Best wishes,Your Novotel Brussels Airport Team

Dear Katie,Thank you for such a positive review.It is gratifying to learn that you found our hotel to be a clean and comfortable refuge during your layover. Our teams work diligently to ensure that every aspect of our guests' stay, from the well-appointed rooms to the overall condition of our facilities, reflects the high standards we strive to uphold.We are particularly pleased that our services met your expectations, as we aim to provide a seamless experience for all our valued guests. Your compliments are a testament to our team's commitment to excellence.Thank you once again for your lovely review, and do remember that Novotel Brussels Airport is always here to provide you with a restful and enjoyable stay whenever your travels bring you to our vicinity.It would be our pleasure to have you return on another occasion. Very best wishes,Your Novotel Brussels Airport Team

Beste Dennis, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Graag tot een volgende keer!Met vriendelijke groeten,Your Novotel Brussels Airport Team

Dear Takayoshi, Thank you for taking the time to review your stay.We appreciate that you chose to stay with us.Your comment regarding the menu selection has been duly noted, and we will take this into consideration as we endeavour to better meet the expectations of our guests.We hope to see you again on a future occasion. Best regards,Your Novotel Brussels Airport Team

Dear Masaki,Thank you for such a great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Your Novotel Brussels Airport Team

Dear James, Thank you for taking the time to review your stay.It is delightful to hear such positive comments regarding our location and the condition of our hotel. We're thrilled that you found the room to your utmost satisfaction and experienced the high level of service we strive to provide.Regarding the shuttle service, we understand the importance of early flights and aim to accommodate our guests with transportation options. While our shuttle service starts at 6 am, for earlier departures, we recommend a taxi service which is both convenient and economical due to the short distance to the airport.However, if you plan a stay in our hotel within June and October, please know that the shuttle runs from 4AM.Your praises are a testament to the dedication of our staff, and we can't wait to share your compliments with them. Thank you for choosing Novotel Brussels Airport for your stay.We hope to see you again on a future occasion. Best regards,Your Novotel Brussels Airport Team

Dear Akinori,Thank you for such a great review.It is heartening to hear that you found our hotel to be a comfortable haven, with ample space and cleanliness that met your expectations. Our team is devoted to ensuring a serene environment for our guests, and your observation of the quietness is a testament to our efforts.The positive remark on our breakfast delights us, as we strive to offer a diverse and enjoyable breakfast experience. Our complimentary airport shuttle service is one of the many amenities we are proud to offer, ensuring convenience for our travelers.We are also glad that the overall condition of our hotel and the amenities provided in our rooms contributed to a satisfying experience during your stay. Your commendation of the service is especially appreciated, as our staff is committed to delivering the highest standard of hospitality.We look forward to a return visit from you in the future.Best wishes,Your Novotel Brussels Airport Team

Dear Tiziano,Thank you for this kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back again in the future. Best wishes,Your Novotel Brussels Airport Team

Cher Jose,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Your Novotel Brussels Airport Team

Dear Lindsey,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We all look forward to welcoming you back in the future.Kind regards,Your Novotel Brussels Airport Team

Dear Madoka,Thank you for sharing the review of your stay with us.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope that you will return on another occasion. Best wishes,Your Novotel Brussels Airport Team

Chère Kathleen,Merci pour la rédaction de ce commentaire sur notre hôtel.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons avoir le plaisir de vous recevoir à nouveau pour un séjour 100% réussi.Bien à vous,Your Novotel Brussels Airport Team

Apreciado Armando,Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre realizamos el mayor de los esfuerzos por dar a nuestros clientes el mejor servicio y nos alegra que así lo haya percibido. Su satisfacción es nuestra mayor recompensa.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente,Your Novotel Brussels Airport Team

Dear Bradley,Thank you for taking the time to share your feedback.We're glad to hear that you found our room amenities satisfactory, with an 80% positive experience. Our team strives to provide well-equipped rooms for a comfortable stay, and it's rewarding to know we've succeeded in your case. Regarding the accessibility of our bathrooms, we apologize if you encountered any difficulties. We are always looking for ways to enhance our guest experience, and your comment is valuable to us. Although not mentioned specifically, our fitness center is regularly maintained, and we will ensure that all equipment, including the universal machine, is in perfect working condition.We hope to see you again on a future occasion. Best regards,Your Novotel Brussels Airport Team

Dear José Carlos,Thank you for such a positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back again in the future. Best wishes,Your Novotel Brussels Airport Team

Cher Benjamin,Nous vous remercions pour votre agréable commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce fut une joie de vous recevoir et nous espérons vous revoir très bientôt,Your Novotel Brussels Airport Team

Dear Marc, Thank you for reviewing your stay at our hotel.We're thrilled to hear that our front desk team provided you with a smooth late check-in, despite a system outage, ensuring a start to your stay that was both friendly and efficient. Our staff is dedicated to delivering exceptional service, and your acknowledgment of their efforts is greatly appreciated.We hope that you will choose to revisit us. Best wishes,Your Novotel Brussels Airport Team

Chère Leonor,Merci pour cette appréciation maximale.Nous sommes enchantés que vous ayez passé un bon séjour parmi nous et que vous ayez apprécié notre emplacement à proximité de l'aéroport.Merci d'avoir noté la qualité du service.À bientôt pour une nouvelle expérience positive. Bien cordialement,Your Novotel Brussels Airport Team

Beste Marlene,Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We kunnen niet wachten u opnieuw te mogen verwelkomen.Met vriendelijke groet,Your Novotel Brussels Airport Team

Dear Maureen.Thank you very much for sharing your positive review.We're delighted to hear that you found our beds comfortable and enjoyed the cleanliness of the rooms. Our team works diligently to ensure a clean and welcoming environment, and we're pleased that this was reflected during your stay. It's also great to know that you found the shuttle bus service to the airport fast and convenient, as we strive to provide efficient transportation solutions for our guests.We appreciate your ratings on room cleanliness, hotel condition, and service. Our commitment to maintaining high standards is unwavering, and we will continue to focus on delivering excellent guest experiences.It would be our pleasure to have you return on another occasion. Very best wishes,Your Novotel Brussels Airport Team

Cher hôte,Nous vous prions de nous excuser pour ce manquement inhabituel. Nous aurions souhaité que vous nous en fassiez part lors de votre séjour, nous aurions alors pu envoyer une retouche ménage ou vous reloger dans la mesure de nos disponibilités.Vos suggestions pour la chambre sont par ailleurs les bienvenues.Cordialement,Your Novotel Brussels Airport Team

Dear Gagik,Thank you for this positive review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Your Novotel Brussels Airport Team

Cher Philippe,Nous vous remercions pour ce retour.Nous sommes désolés de lire que certains aspects n'ont pas répondu à vos attentes. Concernant le prix du parking, nous nous efforçons d'offrir un tarif compétitif tout en garantissant un service de stationnement sécurisé. Pour ce qui est des oreillers, nous proposons 2 carrés et 2 rectangulaires par personne afin de satisfaire les préférences de chacun, et nous regrettons que ceux-ci n'aient pas été à votre convenance. Nous prenons note de votre retour sur l'expérience vécue à la réception et nous nous engageons à maintenir un service clientèle de qualité, comme le souligne notre politique d'accueil, surtout pour les membres LeClub ayant un statut Silver ou plus. Nous vous assurons que notre équipe est formée pour offrir un service professionnel et nous allons aborder vos commentaires internement.Nous espérons vous revoir pour un meilleur séjour,Your Novotel Brussels Airport Team

Cher Steven,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,Your Novotel Brussels Airport Team

Dear Catarina,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,Your Novotel Brussels Airport Team

Estimada Rachida, Gracias por sus excelentes comentarios.Nos complace saber que han encontrado nuestras instalaciones al 100% de su satisfacción y que el servicio recibido ha sido de su total agrado. Trabajamos constantemente para ofrecer una estancia memorable y comentarios como los suyos nos motivan a seguir mejorando.Esperamos que vuelva a visitarnos muy pronto. Un saludo,Your Novotel Brussels Airport Team

Querido huésped,Nos complace saber que la ubicación y el servicio fueron de su agrado. Trabajamos continuamente para ofrecer una atención de calidad y nos alegra que haya apreciado la limpieza de la habitación y el estado del hotel. Asimismo, es gratificante que haya encontrado completos y satisfactorios los amenities de la habitación.Esperamos tener la ocasión de volver a darle la bienvenida nuevamente. Un saludo,Your Novotel Brussels Airport Team

Cher Cyrille,Nous prenons connaissance de cette appréciation parfaite.Nous sommes enchantés que notre établissement ait été à la hauteur de vos attentes.Au plaisir de vous revoir chez nous,Your Novotel Brussels Airport Team

Beste Yves,Bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Your Novotel Brussels Airport Team

Dear Sumit, Thank you for sharing your feedback following your recent stay.We're delighted to hear that you found our location convenient for your travels and that our proximity to the airport served you well. Our team works diligently to ensure our rooms are maintained at a high standard of cleanliness, and your acknowledgment of this effort is much appreciated. Furthermore, we're pleased to know that you enjoyed the comfort of your room, as we strive to provide a restful experience for all our guests.We take note of your ratings and thank you for your candid feedback. Rest assured, we continually aim to provide excellent service and facilities to enhance our guests' experiences.We hope to see you again on a future occasion. Best regards,Your Novotel Brussels Airport Team

Cher hôte,Nous prenons bonne note de votre remarque. N'hésitez pas à solliciter la réception lors de votre séjour. Nous ferons tout notre possible pour assurer votre confort.Cordialement,Your Novotel Brussels Airport Team

Dear Gabriel,Thank you for this review about your recent stay.We regret to hear that your experience did not meet your expectations. We are committed to providing our guests with the highest standards of service, and we are disappointed that we fell short in this instance. While we understand that no compensation or explanation can fully address your concerns, we continually strive to improve our services and guest experience. Please rest assured that your comments have been shared with our team for review.We take pride in our hotel’s cleanliness, condition, amenities, and the service provided by our dedicated staff, which is often highlighted positively by our guests. Our team works around the clock to ensure that our guests have a comfortable and enjoyable stay, and we are saddened to learn that we did not achieve this for you. We would welcome the opportunity to discuss your experience further and invite you to contact us directly to see how we might restore your confidence in our hotel.We look forward to welcoming you for a more enjoyable stay.Best regards,Your Novotel Brussels Airport Team