Hoteller nær Brook Haven Park

«The rooms were not clean. The TV was outdated. There were stains on the carpet, bugs in the light fixtures, and the paint was chipped off the walls. Our room key stopped working and the man at the front desk was unapologetic. The elevator was jerky and the door barely opened. The food was cold and unappealing. This hotel should be shut down or the price should be dropped significantly.»

«Pool area was very crowded, the hot tub was packed with kids. No toys are allowed in the pool at all. Very short staffed.Breakfast very basic.Elevator out of order and because the hotel charged me for early check in and shouldn’t have it took 2 hours to get checked in.»

«There was never anyone at the front desk had to call a number and wait for someone and the hot water was terrible it took 25 minutes with the water running constantly to even begin to get warm water it never fully got hot »

«I never got to check in. There was zero staff present nor did they pick up the phone the numerous times I called and when I was standing in the Lobby. »

«The rooms were clean and recently redone. The breakfast was a typical hotel breakfast. Overall it was a great stay. »

«The room and bathroom and bedroom was very clean. So is the kitchen. The staff is also extremely helpful. Unfortunately, in our first room, the microwave did not work at all so they switched us to another room where there were two microwaves. One did not work, but the other one did work. Also, our first room seemed to have all of the pots and pans that we would have needed in the second room. So I guess if you need pots and pans and cups and things like that at the front desk because ...

«Great suites, had everything I needed.»

«Staff was very friendly and helpful. Parking was a problem limited parking available. Mattress was »

«Feel welcome »

«Everything was perfect »

«Exceptional staff, room was great»

«Room was okay. Carpet stained bad. Rooms and entire area needs better maintenance »

«Great stay»

«Robert was a fun and welcoming host. Dubuque in February was not a super-lively place but we made the most of it. Construction across the street woke us around 7 am, making the 8 am do-or-die breakfast schedule understandable. The building is a living and breathing treasure. We enjoyed the video souvenir of our stay.»

«Location was best part of this hotel. Pool was on the cool side. Pool room smelled heavily of chlorine. Breakfast left alot to desire. Room itself was ok althought toilet and sink did not work great, and shampoo and conditioner that was provided was empty. »

«Beautiful rooms»

«The breakfast was amazing and the convenience of being connected to the conference center was great too. However, the rooms were not very clean and the facility and rooms are very outdated. The cleaning staff was friendly. The front desk staff were not very helpful or friendly. »

«Everything was fine except there was NO POOL!! We paid extra to stay here for that reason and were told the pool hasn't been working for some time. The hotel needs to be honest about their amenities. »