Kjære Arna, Takk for en hyggelig tilbakemelding! Det er veldig hyggelig å høre at du var fornøyd med oppholdet ditt, samt den sentrale beliggenheten vår og hotellet i seg selv. Vi håper å se deg igjen snart! Mahesh, General Manager

Hi Caroline,Thanks for taking the time to share your feedback with us.We're absolutely thrilled to hear that our service met your expectations and received a perfect score from you; our team works tirelessly to ensure every guest feels well taken care of. On the other hand, it appears we fell short regarding the hotel's condition. While we take pride in our historic building that underwent a complete makeover in 2016, we understand that aesthetic preferences are subjective, and we're continuously looking for ways to enhance our guest experience. We value your input as it helps us to improve and maintain the high standards that we strive for.We hope to see you next time you are in Bristol. Best wishes,Mahesh, General Manager

Hi Paul,wow! Your positive feedback made our day. Thanks for the love!We're thrilled to hear you found great value and enjoyed the spaciousness of your room. Our team is beaming with pride knowing their friendliness shone through during your stay. And we're over the moon that you found the room amenities to be top-notch, reflecting our commitment to comfort and convenience. Sounds like our daily housekeeping team nailed it, keeping everything spick and span!We hope to see you again in the future.Kind regards,Mahesh, General Manager

Dear Anne,Thank you for this kind review about your recent visit.It's wonderful to hear that you enjoyed our restaurant and the food; our Keepers Bar & Kitchen does pride itself on sourcing quality local ingredients. And isn't it just charming to have our very own honey from the rooftop hive? I'm also thrilled that you found our staff helpful and friendly - we do aim to make everyone feel at home. How convenient that the shops and transport were just a stone's throw away for you, and a brisk walk could get you to the Bristol Royal Infirmary hospital. We love being right in the heart of it all, and it sounds like you took advantage of our prime location!Looking forward to next time.Cheers,Mahesh, General Manager

Hi there,Thanks for sharing your review.While we are pleased that our location was ideal for you, we are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is a top priority.We look forward to seeing you again on your next trip to Bristol.Cheers,Mahesh, General Manager

Hi Judith,Thank you for taking the time to review your stay with us.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope to see you next time you are in Bristol. All the best,Mahesh, General Manager

Dear Chris,Thank you for this review.We appreciate your highlight of our prime location, and that it helped you make the most of your stay.We hope to see you soon.Take care!Mahesh, General Manager

Hi Mark,We thank you for taking the time to review your recent stay.It’s a pleasure to know you always have a great experience with us.We’re already looking forward to your next visit.Take care!Mahesh, General Manager

Hi,Thanks for this great rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope you’ll come back very soon!Cheers!Mahesh, General Manager

Dear Sara,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be great to welcome you back soon!Take care Mahesh, General Manager

Greetings,David!You rock for leaving us such a helpful review!It's great to hear that you enjoyed our varied and plentiful breakfast options; we do pride ourselves on starting your day off right with a good meal. And we're delighted that the classic charm of our hotel added to the beauty of your stay. We're sorry to hear that the evening atmosphere wasn't to your liking; our Keepers Bar & Kitchen usually has a buzzing vibe, and we hope you'll give it another chance next time. Our team always aims to provide warm and efficient service, so we'll be looking to ensure every guest feels welcomed and valued during their stay.We hope you'll be back soon for another great visit. All the best,Mahesh, General Manager

Hi Hayley,Thank you for sharing your experience with us.It's great to hear our lobby and communal areas made a positive impression with their cleanliness and modern vibe. We're thrilled that you appreciated the effort our team puts into maintaining these spaces. On the flip side, we're sorry to hear that you experienced noise issues. We do offer earplugs for lighter sleepers since we understand that city centre buzz can sometimes be a surprise. Also, while our mattresses are fairly recent from 2018, we recognize that comfort can be quite subjective. Rest assured, we're always seeking ways to ensure our guests have a restful stay.We'd love to welcome you back for a future stay where we hope to exceed your expectations. Kind regards!Mahesh, General Manager

Hi there Nathan,Just wanted to say thanks for your feedback.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope to be able to welcome you again.Best regards,Mahesh, General Manager

Hi Angie! We're grinning from ear to ear after reading your fantastic review. Thank you so much!We're thrilled to hear you found our hotel to be a safe haven during your work travels and that our team made a great impression. Our aim is to provide a spotless environment, so your 100% score on cleanliness has us grinning from ear to ear! It's fantastic that you felt comfortable in your room – we believe it's the little details, like the perfect pillow from our selection, that make all the difference. And we can't forget to mention our recent refurbishments; since 2016 we've been keeping everything in tip-top shape for lovely guests like yourself!We look forward to welcoming you back for another excellent experience with us. Kind regards,Mahesh, General Manager

Hi Carol,Thank you very much for taking the time to leave us your review.Unfortunately, it seems that we did not meet all of your expectations. We always welcome our guests' feedback and suggestions for improvement and would appreciate knowing exactly what you found unsatisfactory.We hope to see you next time you are in Bristol. Cheers,Mahesh, General Manager

Hi Oscar,Thanks so much for leaving us a review.It's fantastic to hear that you found your room wonderful and our staff attentive; our team takes great pride in providing a comfortable and welcoming environment for all our guests. And while you didn't get a chance to try our Keepers Bar & Kitchen, perhaps on your next visit you'll treat yourself to some of our locally sourced British meals or the homegrown honey from our roof! We're also thrilled that you enjoyed the hotel's convenient location in the city centre, perfect for a bit of shopping or exploring Bristol's attractions.We hope to welcome you back in the future.Best wishes,Mahesh, General Manager

Hi Nicola,Thank you for taking the time to review your stay with us.It's disheartening to hear that your experience was marred by noise disruptions. We always aim for a peaceful environment and even provide earplugs for the light sleepers among us. It's quite unusual for noise to be an issue, especially with our soundproofing efforts. Regarding the breakfast, we pride ourselves on offering a full English buffet with locally sourced ingredients at 'Keepers', and we feel it represents good value given the quality and selection. Nonetheless, we respect that everyone's perception of value can differ.We hope to see you next time you are in Bristol. All the best,Mahesh, General Manager

Hello there,Thanks for sharing such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Looking forward to welcoming you back.All the best,Mahesh, General Manager

Hi Rishi,Thanks for taking the time to share your review.We're really proud of our historic building and it's disheartening to hear that it came across as dated to you. Our team strives to create a warm and welcoming atmosphere, so I'm sorry to hear that our front office staff didn't hit the mark during your visit.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Mahesh, General Manager

Hi there,Thanks so much for taking the time to share your feedback.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope to see you next time you are in Bristol. All the best,Mahesh, General Manager

Hi there,Thanks for taking the time to review your stay.We regret that your experience didn't match the high standards we strive for. While we believe our team is usually quite engaging and proficient, it seems we may have missed the mark during your stay, and for that, we're genuinely sorry. The soundproofing usually provides a quiet environment, and our guests often enjoy a good night's rest with the help of our earplugs, especially at the quieter back of the hotel in the evenings. We're always working to improve our guest experience, and your feedback is invaluable in that process.We hope to welcome you back for a more pleasant stay in the future.All the best,Mahesh, General Manager

Dear Emma,Thanks for your review of your recent stay.It's fantastic to hear you loved our prime location, nestled among the vibrant bars and restaurants—ideal for those evening adventures! We're thrilled that the cleanliness of our rooms met your 100% satisfaction; our housekeeping team really does go the extra mile. Plus, knowing you rated our hotel's condition and services so highly is the cherry on top for us. Your comfort is our priority, and it seems like our recent mattresses from 2018 and individually regulated airco contributed to that perfect room comfort score!We hope to see you next time you are in Bristol. All the best,Mahesh, General Manager

Hi Hazel,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Mahesh, General Manager

Dear Catherine,Thank you for giving us an excellent review.It's fantastic to hear that our team made a positive impression with their friendliness and helpfulness, as our staff always strive to provide top-notch service. We're glad you enjoyed your stay!We're sorry to hear about your experience with the car park. While we don't have control over some aspects, like the tightness due to the historical structure of our building, we always aim for cleanliness and will look into this matter.Also, it's wonderful to hear that you found the room clean to your satisfaction. We take pride in our daily housekeeping and thank you for noticing the efforts of our diligent team.We hope to see you next time you are in Bristol. All the best,Mahesh, General Manager

Dear Sarah,Thank you for positively reviewing your stay.It's wonderful to hear you found our staff amazing and the bed super comfy – we are big believers in the power of a good night's sleep! Our team works hard to ensure every guest feels right at home.Regarding your suggestions, while we might not have tissues and bottled water as standard room features, we do offer a minibar with complimentary soft drinks in our Privilege double rooms and Suites. As for the fridge, those are indeed special perks for our Privilege and Suite accommodations. We always strive to provide the essentials and a bit more for a comfortable stay, and your input helps us see where we can improve.We look forward to welcoming you back. Best wishes,Mahesh, General Manager

Dear Stephen,We are grateful for your kind review.We're thrilled to hear that our front desk and bar staff made a great impression with their professionalism and friendliness. It's wonderful to know that the charm and dedication of our team contributed to the comfort and enjoyment of your stay.However, I see we've rolled up short with our toilet paper selection - my apologies for this oversight. While we aim to provide the highest standards across all amenities, it seems this little detail was not up to par. Rest assured, we're on a roll to rectify this for an all-around top-notch experience next time!We are looking forward to welcoming you again.Best wishes,Mahesh, General Manager

Hello Emma,Thanks for taking the time to share your experience with us.It's fantastic to hear you loved our central location, perfect for exploring the city or indulging in a bit of shopping. We’re tickled pink you noticed! On the other hand, I’m sorry to hear that some aspects didn't meet your expectations. Our mattresses usually get the thumbs up for comfort, so I'm surprised they were not to your liking. We strive to create a cozy atmosphere, and it seems we missed the mark for you with room temperature and tea provisions – our apologies. As for the early morning hustle and bustle, we'll remind our housekeeping team to keep it down so that our guests can enjoy a few more winks. It's a disappointing when interruptions get in the way of dreamland adventures. Our aim is to offer a personal touch, and it seems we have some work to do on that front.We hope to get another chance to impress you with the improvements – you’re always welcome here. Best wishes for 2024,Mahesh, General Manager

Dear George,Thanks for this review about your recent stay.We would have liked to have met all your requirements.We would welcome your suggestions on how we could have improved your experience.Thank you again; it would be a pleasure to welcome you back. Best regards,Mahesh, General Manager

Hello James,We're sorry to see that you're not satisfied with our product. Your feedback is crucial for us to improve.We are very sorry your experience wasn't to your satisfaction.We would appreciate it if you could provide us with some more information on how we could have improved your experience.The whole team hope to have the pleasure of seeing you again. Happy Holidays!Mahesh, General Manager

Dear Guest,Thank you for sharing your feedback.We're thrilled to hear that you found our location ideal for your adventures around Bristol. It's wonderful that the efforts of our team resonated with you; we always aim to provide top-notch service! And knowing that you appreciated the cleanliness and amenities in your room really brightens our day. Remember those comfy pillows? Whether you're a fan of soft or hard, we've got you covered for your next visit!We can't wait to see you again.Cheers,Mahesh, General Manager

Hello Joanne! Thanks for your feedback!We're thrilled to hear you found our staff to be friendly and helpful, it's something we pride ourselves on. And it's great to know you appreciated the cleanliness of your room; our housekeeping team works tirelessly to ensure a spotless environment for our guests. We're also glad you found value in your stay, as we strive to provide a high-quality experience at competitive prices.However, we noticed you mentioned the room lighting was a bit dim and the mattress not as comfortable as you'd hoped. While our historic building does indeed have character, we aim to combine this charm with comfort. we're sorry to hear that we fell short in this respect for you. Rest assured, all our mattresses were recently updated in 2018 to ensure a restful sleep for our guests, and it's a priority for us to maintain these standards.We hope to see you next time you are in Bristol. Season's Greetings!Mahesh, General Manager

Hi Nigel,Thank you for the great review of your stay with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all hope to welcome you back in the future.Best wishes,Mahesh, General Manager

Hi Manpreet,Thanks for taking a moment to provide your feedback.We’re really sorry you weren’t happy with your experience. We’d love to know more about what we could have done to improve your stay, so please don't hesitate to share any suggestions you may have.We hope to welcome you back.All the best,Mahesh, General Manager

Hello,Hannah!We're doing a happy dance thanks to your awesome rating!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We can't wait to see you again.Wishing you a very Happy New Year,Mahesh, General Manager

Hello Philip,Thank you for taking the time to share your review.We’re pleased to hear our duty manager was able to assist you promptly and get things arranged, even at such a late hour. Our team always aims to ensure you're comfortable and well taken care of.However, we're sorry to hear about the initial issues with the hot water and heating; please know that is not the norm, as we pride ourselves on maintaining our historic building with modern amenities. We also want to make sure you have the chance to enjoy our Keepers bar next time, as it's a favorite spot among guests for its comfy seating and extensive drinks menu.Regarding room cleanliness and hotel condition, we typically receive high marks in these areas, as we strive to keep our establishment in top shape. We're always ready to address any concerns and ensure that your next stay is as grand as the Mercure Bristol Grand itself!We hope we get the chance to host you again for a more satisfying experience.All the best,

Dear Claire,Thank you for taking the time to share your feedback,It's rewarding to hear that your stay was disrupted by noise, despite our efforts to ensure a peaceful environment, including double glazing and earplugs, for a more serene experience. Moreover, it concerns us to learn about the issues you faced with the sink, radiator, and light, and we want to assure you that this is not reflective of the high standards we strive to uphold. Our daily housekeeping and maintenance team are usually on top of ensuring everything is in working order for our guests.We hope to welcome you back in the future.Take care,

Hi Sara,Thank you very much for your feedback.We’re really disappointed to see we fell short in meeting your expectations, and would be interested in knowing how we could have improved your experience.We hope to see you next time you are in Bristol. All the best,Mahesh, General Manager

Hello Geoffrey,Your feedback is crucial for us to improve.We are very sorry your experience wasn't to your satisfaction.We would certainly like to know how we could have improved your experienceWe hope you will consider staying with us again in the future. All the best,Mahesh, General Manager

Hi Helen,Thank you for taking the time to share your review.We’re really sorry we didn’t hit the mark during your recent stay and would appreciate it if you could provide us with some more information.We hope we can provide you with an improved stay in the future.All the best,Mahesh, General Manager

Hi Ian,Thanks for this awesome feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Mahesh, General Manager

Hello Sam,Thanks for reviewing your recent stay.We're glad that you chose to stay with us. Regarding the temperature in the rooms, we're sorry to hear that you felt a chill. We do have extra heaters available upon request to ensure a comfortable stay. We apologize if this was not made clear upon your arrival. As for the unexpected party during your stay, we understand how a private event can impact the experience of our other valued guests. We aim to provide a tranquil environment and regret any inconvenience caused. Rest assured, we are looking into better ways to manage private functions and the comfort of all our guests.We hope we can welcome you back in the future. All the best,

Dear Alexander,Thanks for your feedback.It's great to learn that you had an enjoyable time with us.We really look forward to the pleasure of welcoming you back on a future stay. Many thanks,Mahesh, General Manager

Dear Darren,Thank you for this kind review.We're thrilled to hear that our team made you feel right at home and that our location was convenient for your travels. It's great to know that the proximity to the train station and local amenities added to the ease of your stay. We're all about making sure our guests have a smooth and enjoyable experience, so your kind words mean a lot to us.Just a heads up, while we'd love to be a stopover for trips to/from Calais, we're a bit further away than a night's stay from the ferry or the Channel Tunnel. But for anyone looking to explore Bristol or needing a comfy place to rest, we're absolutely here to welcome you!We hope to welcome you back for another enjoyable visit.Best wishes,

Dear Angela,Thank you for taking the time to share this feedback.We're thrilled to hear that our staff made a great impression and that the check-in process was a breeze for you. It's also fantastic to know you found the bed super comfy for a good night's rest – our recent mattress update seems to be doing the trick! We appreciate your feedback about the room acoustics and the proximity of the bathroom fixtures. While our historic building's charm does come with some quirky layouts, we're always looking for ways to enhance our guest experience. For a quieter stay next time, we've got earplugs on standby, and we'd be happy to allocate a room on the quieter side of the hotel for you. Just give us a heads up!We hope to see you next time you are in Bristol. All the best,

Hi Mike,wow! Your glowing review just brightened our day. Thank you!Thrilled to hear you loved our prime spot in the city! It's always great to know guests appreciate our convenient location for some retail therapy and local attractions. We're also over the moon to see that our efforts to maintain cleanliness and provide top-notch service have hit the mark with you. We're looking forward to your next visit, where we hope to make your experience just as grand!We hope we have the pleasure of seeing you on many more occasions. Best regards,

Hey there! Thanks for taking the time to share your thoughts with us.We're glad you appreciated the handy parking, even if it was a bit of a squeeze for larger vehicles. It's great to hear that our recent refurbishments caught your eye too! We're really sorry to hear about the issues with the carpet and noise. We've noted your feedback and will look into improving these areas. As for the noise, we understand how important a good night's sleep is. For future visits, we do offer earplugs. Rest assured, we're on the case to ensure our guests have a restful stay.We'd love to welcome you back for a more grand experience next time around. Take care,Mahesh, General Manager

Dear Hywel,Thanks for taking the time to provide feedback about your time at our hotel.We are pleased to hear that overall you had a pleasant stay.It would be a pleasure to have you return on a future occasion.All the best,Mahesh, General Manager

Hi there,Thanks for sharing your rating.We are glad you had an enjoyable stay; our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again in the future.Best wishes,Mahesh, General Manager

Dear Vivienne,Please accept our thanks for your kind review regarding your stay.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We can't wait to see you again.All the best,Mahesh, General Manager

Dear Jack,Thank you for reviewing your recent stay with us.We're thrilled to know that our location made exploring Bristol a breeze for you! It's great to hear that you enjoyed the welcoming atmosphere at our Keepers Bar and found our staff attentive. We're also glad that you had a quiet and comfortable room for a good night's sleep. However, we're bummed to hear about the issues you encountered in your room. We take cleanliness and maintenance very seriously, so we're sorry for the inconvenience. Rest assured, we'll look into these concerns and address them accordingly. We want to make sure all our guests have a top-notch experience!It would be a pleasure to welcome you again. Best regards,