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Anmeldelser av Bournemouth West Cliff Hotel

3 out of 5
Bournemouth West Cliff Hotel
7 Durley Chine Road, Bournemouth, England

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 237 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 344 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 231 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 119 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 70 av totalt 1001 anmeldelser." "

7,4/10

Renhold

7,8/10

Personale og service

8,2/10

Fasiliteter

6,6/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Kari

Reiste med familie
Bodde her 5 netter i januar 2024

8/10 – Bra

Janne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful hotel, would recommend
Wonderful hotel with a good sized room and comfortable bed. The spa, gym and leisure pool were lovely and a treat. Only real downside was the room did not come with enough toilet paper, which made the visit more awkward than necessary.
Bodde her 4 netter i mars 2022

10/10 – Utmerket

Terje

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i november 2019

4/10 – Dårlig

Verifisert reisende

Likte: Renhold
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
God mat, men ikke tilfredstillende hotell!
Ikke varme på badet - ovnen var defekt. Støy på rommet fra vifteanlegg på hotellet. Defekt heis. Her var mye som ikke va bra, men maten var god i restauranten - inkludert frokosten.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Utrolig hjelpsomme
Hotellet var overraskende bra. Typisk britisk frontdesk, men mer klassisk pent rom, med badekar og flotte farger. Resturant med frokost litt over standaren i England, etter min erfaring, lunchen var god. Spa-avdelingen var fin, noe trang, men fullt brukende. Jeg stortrivdes på oppholdet. Og de ansatte vaar veldig behjelpelige med alt vi trengte hjelp med.

10/10 – Utmerket

Richard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The best thing about our stay was the fabulous members of staff. They were all very approachable and couldn't d enough to help. You could tell they were all happy to be working there and worked as a great team. Fantastic stay.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Prashila

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All was good, specially the swimming pool
Bodde her 1 natt i mai 2024
Svar fra General Manager den 13. mai 2024
Hello Prashila,Thank you for the five star review.Its great to see that you had a fantastic stay with us.We look forward to welcoming you back soon.Kind Regards,General Manager

8/10 – Bra

Aneel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra General Manager den 6. mai 2024
Hello Aneel,Thank you for taking the time to post a four star review.Its great to see that you had a great stay and we hope we can welcome you back soon.Kind Regards,General Manager

10/10 – Utmerket

Preeti

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the spa and swimming area. Great service.
Bodde her 2 netter i april 2024
Svar fra General Manager den 23. apr. 2024
Hello PreetiThank you for the five star review.Its great to see that you had a fantastic time and i will pass your comments on to the team regarding the great service you mention.We look forward to welcoming you back when next looking to stay in Bournemouth.Kind Regards,General Manager

6/10 – Grei

Vanessa

Reiste med partner
I should have investigated better before booking - it may have affected my choice had i been aware of the charges for use of parking and the spa. The room itself was comfortable enough however it was unbearably hot , even the water did not run cold. I was less than impressed by the receptionist whose answer when queried was that all hotels in bournemouth are like that being old buildings. I have syayed in several hotels in bournemouth so i am aware that is not the case atall.
Bodde her 5 netter i mars 2024
Svar fra General Manager den 29. mars 2024
Hello Vanessa,Thank you for your feedback.I am indeed sorry for the response you received this is not the customer service standards that we hold our selves to and we address this.I apologise that this marred your stay but do hope that when in Bournemouth next that you will use the hotel again.Kind Regards,General Manager

10/10 – Utmerket

PHILIP

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra General Manager den 29. mars 2024
Dear Philip,Thank you for choosing to stay with us and I am glad to hear it was a memorable one. We look forward to welcoming you back to the near future.Kind regardsGeneral Manager

10/10 – Utmerket

Christian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra General Manager den 29. mars 2024
Hello Christian,Thank you for our five star review.I look forward to welcoming you back in the near future.Kind Regards,General Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good
This was a good stay! The staff members were very lovely and very welcoming and our hotel was very good. However the rooms we slept in was very hot, and the spa pools were very small so wasn’t “impressed” as such but everything else was lovely. Our favourite was the crystal cave room and steam room. The facial massage I got was good however the products by ELEMIS did not last for a very long time at all. It did go away within 2 hours (and I did not have makeup on my face). Overral the hotel experience was good!
Bodde her 2 netter i februar 2024

10/10 – Utmerket

J

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent for Family Weekend
We had a great stay at West Cliff for a weekend with the family. Very kind and helpful staff in reception and spa, and the kids really enjoyed the swimming pool.
Bodde her 1 natt i februar 2024

6/10 – Grei

Rosemary

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Andrew

Reiste med familie og små barn
It was a great property to stay in
Bodde her 4 netter i februar 2024

10/10 – Utmerket

James

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Evening dinner excellent
The Evening meal was excellent and presentation could not be faulted, served straight from the kitchen 100% hot, none of the “ hot holding “ game played here . The waitress was excellent and polite, she took our order ( for four starters and mains inalll 8 different dishes ) and got them 100% correct without writing them down or using a IPad or ther IT .Think you must have photographic memory
Bodde her 1 natt i februar 2024

8/10 – Bra

Claudia

Likte: Personale og service og overnattingsstedets bygg og tilstand
Great stay overall, however toilet was dirty, we asked them to clean it but they didn't.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Jasminder og Feltham

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We booked the superior room which was renovated a d had air conditioning. Nice, large and spacious. Spa was good but there was a charge. Plenty of free parking next to the hotel or £12 per 24 hours.
Bodde her 1 natt i februar 2024

8/10 – Bra

J s owen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fine for short stay
In my opinion this hotel is not value for money car parking is £15.00 per 24 hours room is quite small and bar snacks limited but the hotel is clean and tidy. Check in was slow and long queues not enough staff at check in. Would not give it 4 stars pool looked nice.
Bodde her 1 natt i februar 2024

6/10 – Grei

Claire

Forretningsreisende
Likte: Renhold og personale og service
Warm rooms
Overall hotel ok however room were very warm so an y comfortable night. Jo way to control room temperature
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

hayley

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024

6/10 – Grei

Nataliya

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Usual not really new hotel
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Guillermo og Panama

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Hotel is confortable and nice. The reception and services is very good. The area and the hote is confortable.
Bodde her 2 netter i januar 2024

8/10 – Bra

sebastiao

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Our room was not ready, inspite of we checked in late by 4 hours toilet was not clean i did inform them we will come late, there was pooh marks in the toilet bowl and particles, bath tub was not clean, they agreed to change the room, next room toilet flush not working , then 3rd room smaller room was tv channel were not tuned we were so tired it was 2200 hrs. we got the room, It was my Mrs. 42nd birthday i kept calm.. My wife so upset she said please clean the first room we use the same room, we had extended a day directly we did not want spoil our mood we kept calm, I m sure If it was any other family any other family would have ask for refund. The who present were very helpful duty manager at that time cleaned the toilet herself.. who ever did the cleaning did a bad job, toilet is sealed after cleaning. the property good cleaning they should pay attention. The rest days were okay, they gave two complimentary drinks maybe because incident . I m still surprised, if it was not my wife birthday we would have taken full refund moved out same night plus asked compensation. The staff at that moment managed the situation.
Bodde her 2 netter i januar 2024

8/10 – Bra

rodney

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Bodde her 2 netter i januar 2024

6/10 – Grei

Allison

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024

8/10 – Bra

Caryn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023
Svar fra Kelly G den 5. jan. 2024
Dear Caryn, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate your viewing your stay as this helps us grow and develop the hotel & team. We do hope that you will visit the hotel in the near future.Kind RegardsKelly GFront of House Operations Manager

2/10 – Forferdelig

Victoria

I wasn’t able to stay as I had Covid, so I asked the hotel to issue a voucher to change the dates and they refused as I had booked a non refundable room. No flexibility or empathy considering I could have still stayed (no legal requirement to isolate) and passed Covid to all the staff that I came into contact with. Being a better person I hoped the hotel would show some flexibility. They did not.
Bodde her 1 natt i desember 2023
Svar fra Kelly G den 5. jan. 2024
Dear Victoria, Thank you for your review of the Bournemouth West Cliff Hotel. As the hotel were only made aware of you not being able to attend on the day of arrival, due to the cancellation policy agreement we are unable to amend the reservation at short notice. We do hope that you would be able to visit the hotel in the future. Kind RegardsKelly GFront of House Operations Manager.

8/10 – Bra

Dean

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was easy to find and parking was easy enough. I found plenty of free parking spaces right outside the hotel so did not pay for the car park which is around £12 a day. I imagine during peak times parking will be hard. The hotel check in was easy and no cues. The front of house staff were welcoming and helpful. The hotel was very clean. The room has lots of space. Could not hear any traffic outside but could hear some noises from near by rooms or corridors. The pool was great and clean. Bar and restaurant reasonably priced. The only thing that really annoyed me was when you come back to the hotel you have to press a night bell for entry. One of the nights it took me nearly 1 hour to get in at 2am when I wasn't already feel great. I pressed the buzzer no joke 25 plus times. Banged on the windows countless times. Even phones the hotel 5 times with no answer and walked around the whole hotel looking for an open door. This was extremely upsetting. The night staff should be at or near the door entrance if they are going to lock it. The night staff said they were working in a suite getting ready for an event and the buzzer wasn't going through to his phone so that why it took so long. It was a cold day and if I had kids with me I would of gone mad. This is the reason I wouldn't stay here again. They need to add a door code or change the way to get into your hotel you have paid for and not have to worry what time. However being 4 I'll still give it 4 stars overall
Bodde her 5 netter i desember 2023

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing
Amazing. Very nice place to stay. Clean . Comfortable. Polite staff
Bodde her 2 netter i desember 2023
Svar fra Kelly G den 26. des. 2023
Dear Guest, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Our staff aim to deliver a great service & experience for our guests. I am glad to hear that we meet those expectations during your stay. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

10/10 – Utmerket

Sarra

Bodde her 2 netter i desember 2023
Svar fra Kelly G den 22. des. 2023
Dear Sarra, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. We do hope to welcome you back to the hotel in the near future.Kind RegardsKelly GFront of House Operations Manager.

4/10 – Dårlig

Gemma

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Kelly G den 21. des. 2023
Dear Gemma, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. On behalf of the hotel & staff we are saddened to hear that we missed the mark during your stay. Your feedback is important to us as this helps us to improve for the future. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us & we try to improve where we can.Kind RegardsKelly GFront of House Operations Manager

6/10 – Grei

Matthew

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The pool was out of commission and the floors /rooms were so hot (even after turning off the heating in the room and leaving the windows open overnight), making it very difficult to sleek comfortably
Bodde her 1 natt i desember 2023
Svar fra Kelly G den 21. des. 2023
Dear Matthew, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Your feedback is important to us as this helps us to improve for the future. Unfortunately, the leisure facilities were having a refubishment but the spa facilities were open during your stay. I have passed on your feedback to the correct department to try to rectify some of the areas highlighted where we can improve.We do hope to welcome you back to the hotel in the future. Kind RegardsKelly GFront of House Operations Manager

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bournemouth family stay
We stayed on the top floor, in a family room. And it was hot, really hot. Made it very uncomfortable. The bath pub panel was coming away as well. The staff are so friendly, and give great service. Quite disappointed the pool was closed
Bodde her 1 natt i desember 2023
Svar fra Kelly G den 21. des. 2023
Dear Guest, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. On behalf of the hotel & staff I apologise on the areas which we fell short during your stay. Your feedback is important to us & I will ensure to investigate the areas which you have highlighted regarding the bath panel coming away, the room being to hot. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us & we try to improve where we can.Kind RegardsKelly GFront of House Operations Manager

8/10 – Bra

Darran

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Kelly G den 7. des. 2023
Dear Darran, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate your business and star rating of the hotel. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 – Bra

SYLVESTER

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Kelly G den 7. des. 2023
Dear SYLVESTER, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate you leaving a 4* review our your stay at the hotel. We do hope that you would visit the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

4/10 – Dårlig

Jane

Bodde her 1 natt i desember 2023
Svar fra Kelly G den 7. des. 2023
Dear Jane, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We are saddened to see you have only give 2* stars for your recent stay, without any feedback. All feedback is important to us as this helps us to improve for the future. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us. Kind RegardsKelly GFront of House Operations Manager.

10/10 – Utmerket

Jane

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Great hotel
The Elstead was absolutely lovely, staff perfect as always, will be sad to see it go as had many years of staying here and never had a problem, always very welcoming and accomadating
Bodde her 1 natt i desember 2023
Svar fra Kelly G den 7. des. 2023
Dear Jane, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. What a lovely 5* review.Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. The hotel is not closing or going anywhere. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 – Bra

William

Bodde her 1 natt i november 2023
Svar fra Kelly G den 21. des. 2023
Dear William, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Thank you for a 4* review. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the future. Kind RegardsKelly GFront of House Operations Manager

10/10 – Utmerket

Suzanne

Bodde her 1 natt i november 2023

10/10 – Utmerket

Michael

Forretningsreisende, Reiste med familie, Reiste med en gruppe
Me and my girlfriend stayed for 4 nights and both had a brilliant time. Staff was amzing thw spa pool and swimming pool was very nice. Food and drink was excellent. Would definitely come back again
Bodde her 4 netter i november 2023
Svar fra Kelly G den 20. nov. 2023
Dear Michael, Thank you for your recent stay at the Bournemouth West Cliff Hotel.What a lovely 5* review. We appricate your kind words about your experience at the hotel. I am pleased to hear our staff & facilities meet your expectations during your stay. We are pleased to hear that your will be returning back to stay with us. We look forward to welcoming you back. Kind RegardsKelly GFront of House Operations Manager.

10/10 – Utmerket

Mandy

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel
Had a lovely stsy here with my friend. The staff were very friendly and welcoming. Very close to the town centre within walking distance. The spa was really lovely and relaxing. Hotel food and bar was very reasonable priced. Would definetly stay here again.
Bodde her 3 netter i november 2023
Svar fra Kelly G den 9. nov. 2023
Dear Mandy, Thank you for your recent stay at the Bournemouth West Cliff Hotel. We apprecate you taking the time to review your stay.What a lovely 5* review of your stay. Your kind words about the staff & hotel facilities will be passed onto each department. Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 – Bra

Claire

Bodde her 2 netter i oktober 2023
Svar fra Kelly G den 9. nov. 2023
Dear Claire, Thank you for your recent stay at the Bournemouth West Cliff Hotel. We apprecate you taking the time to review your stay. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

10/10 – Utmerket

Jazzshoes

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bournemouth trip
Very enjoyable and relaxing weekend . Food was good too 😊
Bodde her 4 netter i oktober 2023

10/10 – Utmerket

Luke

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Really pleased
Absolutely amazing stay at the hotel, from start to finish we had a wonderful relaxing break. The breakfast was great, with a lot of variety, facilities were really nice, and overall we had a lovely few days there. Will be definitely looking at returning in the future
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good hotel and lovely spa
Spa was lovely and really reasonable priced for residents. Room was great, really spacious and clean. Bed was too hard but I suppose it depends on your preference. Be aware its £12 per day parking, which is resonable for the location but might be unexpected. Cafe round the corner is amazing for breakfast and Goat and Tricycle is awesome for a pint, both a short walk and make a nice change from a hotel breakfast or bar.
Bodde her 3 netter i oktober 2023

4/10 – Dårlig

Darran

Forretningsreisende
Likte: Renhold og personale og service
Avoid room 3
Used the hotel many times with no issues but unfortunately this time I stayed in room 3 This room had a huge air conditioner beneath it and it made a awful noise all night even with the windows closed resulting in zero sleep all night ! I did do to reception around 1am only to find nobody there , I did also let the receptionist know in the morning But got the impression that they didn’t care to much that it ruined my stay Thankfully lots of other hotels in Bournemouth to choose from next time
Bodde her 1 natt i oktober 2023

6/10 – Grei

Mark

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Business Trip
It’s ok
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Gillian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So clean and quite. Would come back to this hotel again
Bodde her 7 netter i oktober 2023