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Anmeldelser av DoubleTree by Hilton London Elstree

3.5 out of 5
DoubleTree by Hilton London Elstree
Barnet Bypass, Borehamwood, England

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 184 av totalt 609 anmeldelser." "
Rangering på 8 − Bra. 219 av totalt 609 anmeldelser." "
Rangering på 6 − Grei. 101 av totalt 609 anmeldelser." "
Rangering på 4 − Dårlig. 68 av totalt 609 anmeldelser." "
Rangering på 2 − Forferdelig. 37 av totalt 609 anmeldelser." "

8,0/10

Renhold

8,0/10

Personale og service

7,8/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff, clean rooms, the inclusive access to spa facilities like steamroom sauna pool and training facilities. Great food and bar. You got to accept that the hotel is at some age that shows here and there. Except that this is a great stay both for 2 or for a big family.
Bodde her 6 netter i august 2019

10/10 – Utmerket

Heather

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I cant recommend this hotel highly enough, at check in the very kind and helpful Mohammed upgraded our room at no extra cost as he saw that my 6ft3" son was going to be uncomfortable on a sofa bed, the hotel its self was very clean and tidy and very tastfully decorated, a really nice touch having a gym also on site. the room was nice,clean and cosy, the bed was comfy too which is always a risk when booking hotels. We had the breakfast in the morning which catered for everyones tastes, from full english to pastries and cereal. We will definately be staying jere when we visit London again.A**
Bodde her 1 natt i mai 2024
Svar fra James den 13. mai 2024
Thank you for your feedback Heather. Great to see Mohammed getting a mention also. We will share this with him. We look forward to welcoming you back.

10/10 – Utmerket

APOLLOS

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra James den 9. mai 2024
Thank you for your great feedback.

10/10 – Utmerket

Olukemi

Reiste med familie
Likte: Renhold og fasiliteter
Nothing
Bodde her 1 natt i mai 2024
Svar fra James den 7. mai 2024
Great feedback, thank you.

10/10 – Utmerket

Munir

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent place to stay. Would highly recommend
Bodde her 1 natt i april 2024
Svar fra James den 26. apr. 2024
Fantastic feedback for us. Thank you so much!

2/10 – Forferdelig

John

Likte ikke: Personale og service
Bodde her 3 netter i mars 2024
Svar fra James den 14. mars 2024
John, thank you for your feedback. It is clear that you have not enjoyed your stay with us, for that I am very sorry. I do hope that we can rectify this on a future visit.

10/10 – Utmerket

Arnold

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Spot on.
An odd building… but everything inside it is spot on. Pleasant helpful staff. Spotless rooms, well equipped with comfy bed and furniture, plenty of shampoo, shower gel etc. Breakfast all good with quality orange juice, good baking, perfectly poached eggs, strong coffee and even alternative non-dairy milk. Nothing fancy, but all just so.
Bodde her 1 natt i februar 2024
Svar fra James den 26. feb. 2024
Thank you for such great feedback, we are thrilled to see you enjoyed your stay.

10/10 – Utmerket

Chelsea

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a lovely stay with no complications
Bodde her 2 netter i januar 2024
Svar fra James den 2. feb. 2024
Thank you for your feedback.

8/10 – Bra

Sukanthy

Bodde her 2 netter i januar 2024
Svar fra James den 9. apr. 2024
Thank you for your feedback!

8/10 – Bra

Mike

Bodde her 1 natt i desember 2023
Svar fra James den 2. feb. 2024
Thank you for your feedback.

10/10 – Utmerket

Robert

Bodde her 1 natt i januar 2024
Svar fra James den 2. feb. 2024
Thank you for your feedback.

10/10 – Utmerket

Aicha

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra James den 2. feb. 2024
Thank you for your feedback.

10/10 – Utmerket

Laura

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
El hotel tiene excelentes instalaciones limpio , habitaciones espaciosas muy cómodas Con detalle en las amenidades El desayuno muy completo
Bodde her 4 netter i desember 2023
Svar fra James den 2. feb. 2024
Thank you for your feedback.

10/10 – Utmerket

Emily

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Love this hotel!
We've stayed twice, only for the night to see family before travelling home. But we absolutely adore it it's our favourite hotel we stay in. We love the large king bed, as after getting a super king at home a double feels too small. It's always clean and we always wake up the next day feeling fresh after a good night's sleep. This time that we stayed it was a bit chilly, even with heating. Would be nice if the AC did higher heats instead of just using the radiator which is placed by the cold window. The duvets are also more summer duvets so are on the thin side. However, we asked for a second duvet and after they looked and found one they brought it right up and we were warm the rest of the night. Also not badly priced for a Hilton. It was even £118 for the king size room Christmas day.
Bodde her 1 natt i desember 2023
Svar fra James den 4. jan. 2024
Thank you for this fantastic feedback. We really appreciate you taking the time to provide this. We look forward to welcoming you back in the not to distant future.

6/10 – Grei

Steven

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room very cold despite being provided with a small heater ruined my stay
Bodde her 1 natt i desember 2023
Svar fra James den 31. des. 2023
Thank you for the feedback. I am sorry that you did not have a comfortable stay with us. I do hope you'll consider staying with us again in the future so we can restore faith in our hotel.

4/10 – Dårlig

Paul

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Well located, airy and spacious hotel with friendly staff. Alas hygiene is not very good, we found a used condom on the floor of our room
Bodde her 1 natt i desember 2023
Svar fra James den 31. des. 2023
Dear Paul I am terribly sorry for the shortfall in standards, I have reviewed this with the Housekeeping team so that we can learn and prevent this from happening again. I do hope that the team dealt with this swiftly and made this situation right for you when you reported. I am pleased that you did find some aspects of your stay satisfactory, especially the friendly staff. I apologise again for these shortfalls. James General Manager

10/10 – Utmerket

victor manuel

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra James den 27. des. 2023
Thank you for your great feedback!

10/10 – Utmerket

john

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay friendly staff and great location
Bodde her 1 natt i desember 2023
Svar fra James den 27. des. 2023
Thank you for your great feedback!

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Christina on Recepneeds a promotion and pay rise!
Stayed here for my wife’s birthday and the lovely lady on reception Christina went above and beyond, we have never met a more friendlier person and she was so helpful , we have booked again next week for just a break from the norm over Christmas and hope Christina is working as it will be so lovely to be greeted by a lovely friendly lady with a fantastic warm smile ! The wife and I send our best to everyone there at elstree , a wonderful Happy Christmas and Holiday time ! Also as a side note , the bed was the most comfiest with pillows that I actually want to know where to buy from because they were THE most comfiest pillows we have ever slept on !! Also 10/10 for hotel cleanliness and breakfast again best I’ve ever had at a hotel , and this place caters for vegans and vegetarians as well . Thankyou again Christina ! Hope to see you next week !
Bodde her 1 natt i desember 2023
Svar fra James den 21. des. 2023
Thank You for your great feedback, this will be shared with the team and Christina. Many Thanks again

10/10 – Utmerket

Luís

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Una muy buena elección
Realmente han sido unos días maravillosos, tanto por la limpieza, amplitud, comodidad del hotel, como la cercanía y amabilidad de su personal.
Bodde her 5 netter i desember 2023
Svar fra James den 15. des. 2023
Thank you for your review and very kind words on the service by the team,

4/10 – Dårlig

p.Belanyi

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Csalodas
Közlekedes nagyon nehezen megoldhato. A szoba merete es minosege nagysagrendekkel rosszabb, mint a fenykepekbol varhato.
Bodde her 3 netter i desember 2023
Svar fra James den 11. des. 2023
Thank you for your feedback. I am sorry if you felt the rooms were not to the standard you were expecting. I do understand from your feedback that you were not able to find the location of your room easily. I will take this feedback onboard.

10/10 – Utmerket

Jette

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023
Svar fra James den 13. nov. 2023
Thank you for your excellent feedback!

8/10 – Bra

Mika

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2023
Svar fra James den 1. nov. 2023
Thank you for your feedback

10/10 – Utmerket

Shane

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra James den 30. okt. 2023
Thank you for your excellent feedback.

6/10 – Grei

Michael

Forretningsreisende
Likte: Personale og service og romkomfort
Not up to the usual standard
Received a note under my door in the middle of the night telling me there was no hot water. No apologies from the staff in the morning and I didn't ask for any form of compensation...I simply couldn't be bothered! Strong smell of damp as you walk to the lift from reception. Fair to say that it wasn't the best Hilton I've ever stayed in.
Bodde her 1 natt i oktober 2023
Svar fra James den 24. okt. 2023
Dear Michael Thank you for the review and feedback. Our water loss was short term and Hot water was provided this morning. We do hope that you'll consider staying with us again in the future.

10/10 – Utmerket

Georgina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra James den 19. okt. 2023
Thank you for your great feedback.

2/10 – Forferdelig

Wayne

Bodde her 1 natt i oktober 2023
Svar fra James den 16. okt. 2023
Thank you for your feedback. I am sorry if we fell short on your expectations on this occasion.

6/10 – Grei

HOUSSEIN

Bodde her 5 netter i oktober 2023
Svar fra James den 16. okt. 2023
Thank you for your feedback. I am sorry if we fell short on your expectations on this occasion.

10/10 – Utmerket

Pamella

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Boa escolha
O Hotel é incrível, quartos confortáveis eos funcionários são muito amigáveis!
Bodde her 3 netter i oktober 2023
Svar fra James den 13. okt. 2023
Thank you for your feedback, I am pleased you have enjoyed.

10/10 – Utmerket

Bryan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Je recommande fortement !
Merci à Mohamed de nous avoir accueillis ici, le fait qu’il parle français nous a bien aidé ! L’hôtel est top ! Bar, billiard, restaurant, salle de sport sont des éléments en + qui sont pas négligeables !
Bodde her 2 netter i oktober 2023
Svar fra James den 9. okt. 2023
Thank you for your fantastic feedback. Merci

8/10 – Bra

Nicola

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra James den 9. okt. 2023
Thank you for your feedback.

8/10 – Bra

Benjamin

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra James den 6. okt. 2023
Thank you for your Feedback.

2/10 – Forferdelig

Angela

Bodde her 3 netter i september 2023
Svar fra James den 6. okt. 2023
Thank you for your Feedback. I am sorry you have not enjoyed.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
5 stars
Perfect room, lovely luxury decor, very clean.
Bodde her 1 natt i september 2023
Svar fra James den 6. okt. 2023
Thank you for your Feedback.

2/10 – Forferdelig

Layla

Bodde her 3 netter i september 2023
Svar fra James den 6. okt. 2023
Thank you for your Feedback. I am sorry you have not enjoyed on this occasion.

6/10 – Grei

Meng

Likte: Renhold og personale og service
Bodde her 2 netter i august 2023
Svar fra James den 6. okt. 2023
Thank you for your Feedback.

4/10 – Dårlig

David

Forretningsreisende
Likte: Renhold
Likte ikke: Romkomfort
Room temperature was 35 degrees and reception staff had pathetic explanation - there is a fan in your room was the stock answer Have stayed on numerous occasions and never had issues with cooling system
Bodde her 1 natt i september 2023
Svar fra James den 15. sep. 2023
Hello David I am sorry you have had this experience and we were not able to rectify. I hope that you'll consider staying with us again so that we can put this right.

8/10 – Bra

Benjamin

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra James den 14. sep. 2023
thank you for your Feedback.

10/10 – Utmerket

Katie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great staff, really comfortable, clean and quiet. Great beds and nice shower. Perfect for an overnight work trip.
Bodde her 1 natt i august 2023
Svar fra James den 4. sep. 2023
Thank you for your great feedback.

10/10 – Utmerket

Karen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2023
Svar fra James den 4. sep. 2023
Thank you for your feedback.

8/10 – Bra

Judith

Bodde her 3 netter i august 2023
Svar fra James den 1. sep. 2023
Thank you for your feedback

10/10 – Utmerket

Sirisenthuran

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and well kept hotel, close to M25 and 20 min walk to city center where there’s a lot of options for shopping and meals.
Bodde her 3 netter i august 2023
Svar fra James den 29. aug. 2023
Thank you for your great feedback.

8/10 – Bra

Charanpal

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fair
As everything ok near window my bed was very dusty can see soon you put small light
Bodde her 1 natt i august 2023
Svar fra James den 29. aug. 2023
Thank you for your feedback.

4/10 – Dårlig

Nick

Bodde her 1 natt i august 2023
Svar fra James den 14. sep. 2023
Sorry you have not enjoyed your stay with us.

8/10 – Bra

Bina

Bodde her 2 netter i august 2023
Svar fra James den 12. aug. 2023
Thank you for the feedback.

10/10 – Utmerket

Sean

Bodde her 1 natt i juli 2023
Svar fra James den 3. aug. 2023
Thank you for your great feedback

8/10 – Bra

Fadile

Likte: Personale og service
Bodde her 1 natt i juli 2023
Svar fra James den 26. juli 2023
Thank you for your feedback

10/10 – Utmerket

Ane

Bodde her 3 netter i juli 2023
Svar fra James den 26. juli 2023
Great feedback. Thank you

2/10 – Forferdelig

Liz

Reiste med partner
Likte ikke: Personale og service
The staff didn't check me in properly, didn't help arranging a taxi - phoning me at 23:30 that night to say it had been cancelled; the reception staff member was unable to understand basic English and shrugged her shoulders at me. The meal in the restaurant was a nightmare - the 2nd steak I had served to me was raw and cold in the middle. By the time they got me a pork chop to eat, my guests had finished their meal. When checking out, they tried to charge me for the 2nd room and extended check out for it, even though I had paid this when I checked in. They didn't seem able to give me an itemised bill at first and I explained there was no charge for the meal, which I was expecting to pay for my guests dinner, but not mine. This was supposed to be a celebratory event, with my partner graduating at `middlesex Uni, which, although 15 minutes away by car, was looked at as though it was in Scotland or something! I will never stay at this hotel again.
Bodde her 1 natt i juni 2023
Svar fra James den 24. juli 2023
I am very sorry to read that you have issues which have marred your stay and experience with us. I do hope that you'll reconsider and stay with us again in the future so that we can restore faith in our hotel and Operation.

8/10 – Bra

JANEROSE

Bodde her 7 netter i juli 2023
Svar fra James den 24. juli 2023
Thank you for your feedback. I am pleased you have enjoyed your stay overall/