2/10 – Forferdelig
Verifisert reisende
30. mars 2015
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overpriced lack of service
At the moment I checked in, did I regret that the booking was for 7 Nights. The attitude of the person behind the reception counter was not customer friendly at all.
They wanted to have 3000php in cash as security for any additionals, like stains on old out washed towels. I understand the amount for securing purchasing on the room in restaurants/bars, but what happened with securing this to a credit card?? That was not possible!!!
The room was not more than OK. We had booked room for three persons (two king size beds), but it was never towels for more than two persons.
The room condition was far away from last refurbishment, and parts of it needed it!
Another thing was that there was no information found in the room regarding general hotel information about facilities, outlets and attractions (they have an ocenarium!) on the premises.
The pool area are looking great on pictures, but in real life is it terrible. It is not recommended to walk bare footed on the terrace, screws is popping up all over. The bar was announced to be open daily, but I only saw it open 3 days.
They main pool is equipped with a tsunami wave function they operates daily, but the water in the pool, was when I was looking, blurry. What happened to clear clean water??