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Anmeldelser av Sonesta Select Boca Raton Town Center

3 out of 5
Sonesta Select Boca Raton Town Center
2000 NW Executive Center Circle, Boca Raton, FL

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 471 av totalt 1006 anmeldelser." "
Rangering på 8 − Bra. 242 av totalt 1006 anmeldelser." "
Rangering på 6 − Grei. 143 av totalt 1006 anmeldelser." "
Rangering på 4 − Dårlig. 71 av totalt 1006 anmeldelser." "
Rangering på 2 − Forferdelig. 79 av totalt 1006 anmeldelser." "

8,4/10

Renhold

8,2/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Beathe

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Absolu
Bodde her 1 natt i november 2022
Svar fra Front Desk Supervisor den 12. nov. 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 – Utmerket

Nadege

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Roberto Hernandez Operations Manager den 26. mai 2024
Thank you for staying with us.

10/10 – Utmerket

ANDERSON

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Roberto Hernandez Operations Manager den 26. mai 2024
Thank you for staying with us.

10/10 – Utmerket

Sandra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The beds and coffee were amazing. I wished the dining experience was better suited for the guests. Too high priced for so little. It was cheaper to eat out .
Bodde her 7 netter i mai 2024
Svar fra Roberto Hernandez Operations Manager den 26. mai 2024
Thank you for staying with us.

8/10 – Bra

Jennifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Roberto Hernandez Operations Manager den 24. mai 2024
Thank you

10/10 – Utmerket

kim og jacksonville

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love staying at this hotel when it's for pleasure and business
Bodde her 2 netter i mai 2024
Svar fra Roberto Hernandez Operations Manager den 21. mai 2024
Thank you for staying with us

10/10 – Utmerket

Marilag og Paramus

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Roberto Hernandez Operations Manager den 20. mai 2024
Thank you for staying with

10/10 – Utmerket

Tomasz

Likte: Renhold
Bodde her 1 natt i mai 2024
Svar fra Roberto Hernandez Operations Manager den 16. mai 2024
Thank you for staying with us

10/10 – Utmerket

Joscheb

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome stay for me and my wife. It was really nice and comfortable. A few cosmetic things that were a little off but it wasn’t anything that would make a person not enjoy where they are. Would definitely recommend.
Bodde her 1 natt i mai 2024
Svar fra Roberto Hernandez Operations Manager den 16. mai 2024
thank you for staying with us.

4/10 – Dårlig

Bernerham

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
El AC ESTABA MAL Y EL AGUA DEL AIRE ESTABA EN LA ALFOMBRA
Bodde her 2 netter i mai 2024
Svar fra Roberto Hernandez Operations Manager den 14. mai 2024
Sorry for issues

8/10 – Bra

Lee

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Roberto Hernandez Operations Manager den 14. mai 2024
Sorry for issues

6/10 – Grei

Jeffrey D

Likte: Renhold, personale og service og fasiliteter
No hot water for two days. Ugh
Bodde her 3 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 13. mai 2024
Sorry of the issues while you were here

10/10 – Utmerket

Alessandra

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Restaurant next.door was.amazing and affordable hotel well.very clean
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 12. mai 2024
Thank you for staying with us.

6/10 – Grei

Manpreet Singh

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Roberto Hernandez Operations Manager den 12. mai 2024
Thank you for staying with us

2/10 – Forferdelig

Javier

Reiste med partner
Likte ikke: Personale og service og fasiliteter
La señorita de recepción (de tez blanca y de lentes) del turno nocturno de ayer martes 7 de Mayo del 2024 aproximadamente a las 9 pm, ante mi reclamo de como no se había hecho un refresh de mi habitación la 335, procedió a decirme que yo no tenia la razón de solicitarlo pese a que mi pedido estaba registrado en la bitácora del hotel ese dia, ante esa situación decidí alejarme de la recepción, no sin antes dejar sentado de palabra mi reclamo, en ese instante la señorita procedió a gritarme desde la recepción y luego corrió hacia el pasillo donde yo estaba caminando hacia el ascensor para dirigirme a mi habitación y me grito que debo LARGARME EN ESE INSTANTE DE SU HOTEL y QUE IBA A LLAMAR A LA POLICÍA PARA QUE ME SAQUEN LA CALLE, como si yo fuera un delincuente, luego de eso ni mi esposa ni yo pudimos dormir ya que no sabíamos en que instante llegaria la policía a sacarnos de nuestra habitación. La verdad es que un momento muy TERRIBLE y por eso no recomiendo se hospeden en este hotel a menos que corrijan esos errores y para eso deberían empezar despidiendo a la recepcionista que me faltó al respeto, me agredió verbalmente y me amenazó. Cabe indicar que soy un socio PLATINUM de EXPEDIA y jamás antes había tenido una experiencia tan FEA.
Bodde her 1 natt i mai 2024
Svar fra Roberto Hernandez Operations Manager den 9. mai 2024
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

6/10 – Grei

Arianna

Likte ikke: Personale og service
Bodde her 1 natt i mai 2024
Svar fra Roberto Hernandez Operations Manager den 9. mai 2024
Thank you for staying with us

10/10 – Utmerket

Juliet og Kissimmee

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like that it is close several restaurants and the highway.
Bodde her 2 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 9. mai 2024
Thank you for staying with us

6/10 – Grei

Rita

Reiste med partner, Reiste med kjæledyr
The location is great in terms of shopping and dining. It's right in the heart of Boca Raton. We're from the area and stayed because of construction in our home. However, it's close to the highway, the train AND the executive airport--so it's NOISY. Be prepared. Unfortunately, the only good thing about this hotel for us was that it's pet friendly. Other than that, it was disappointing. Little or no hot water, tiny fridge, annoying room keys/readers that had to constantly be remade, HARD bed, pool not working--the list goes on. I would not recommend this hotel if you're staying in the BR area.
Bodde her 8 netter i april 2024
Svar fra Molly den 7. mai 2024
Good Afternoon, thank you so much for your feedback

10/10 – Utmerket

Tze yu

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to a event center I attended
Bodde her 2 netter i april 2024

8/10 – Bra

Avivit

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good value for the price and good location
Bodde her 1 natt i mai 2024
Svar fra Roberto Hernandez Operations Manager den 5. mai 2024
Good Morning,We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

10/10 – Utmerket

Anirban

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stay was good. Lobby was filled with rose smell.
Bodde her 1 natt i mai 2024
Svar fra Roberto Hernandez Operations Manager den 5. mai 2024
Good Morning, We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

10/10 – Utmerket

ANDERSON

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There is something always going on like his time one of the elevators was not working
Bodde her 2 netter i mai 2024
Svar fra Roberto Hernandez Operations Manager den 5. mai 2024
Good Morning, We see that you had less than an enjoyable stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this review. As its guests like yourself that allow us the opportunity to learn of service improvements that we may not be aware of. We are sorry to hear that the ekevators were not function correctly I will be sure to share these concerns with our engineering department so we may rectify the issue. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

10/10 – Utmerket

Joshua

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything about this place make me want to come back and visit .. thank u for everything.. 🙏😊💖
Bodde her 3 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 5. mai 2024
Good Morning,We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

6/10 – Grei

HollyJane

Bodde her 3 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 5. mai 2024
Thank you for staying with us.

8/10 – Bra

Helen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed here multiple times and will stay again. Arrival night water was not hot but had hot water next morning.
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 5. mai 2024
Good Morning,We see that you had less than an enjoyable stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this review. As its guests like yourself that allow us the opportunity to learn of service improvements that we may not be aware of. We are sorry to hear that the water was not hot in the morning. I will be sure to share these concerns with our engineering department so we may rectify the issue. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

10/10 – Utmerket

Melissa

Bodde her 2 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 21. mai 2024
Thank you for staying with us

10/10 – Utmerket

Wilberto

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Molly den 2. mai 2024
Thanks for your feedback

10/10 – Utmerket

edwin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Algo antigua, pero cumplió con lo requerido
Bodde her 4 netter i februar 2024
Svar fra Roberto Hernandez Operations Manager den 1. mai 2024
thank you

10/10 – Utmerket

Michael og Delray Beach

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So convenient and comfortable
Bodde her 2 netter i april 2024

6/10 – Grei

Wilfredo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 1. mai 2024
Thank you

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean rooms, safe location
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 29. apr. 2024
Thank you

8/10 – Bra

jennifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 29. apr. 2024
thank you

4/10 – Dårlig

Rosanna

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
First day we arrived room was clean. The second and third day room was not cleaned nor was the bed made. There was a problem with the hot water with was brought up to the front desk and they informed us by the end of the day it would be fixed. It wasn't and staff were not worried if you took a warm shower. Im a little disappointed and don't think I could go back.
Bodde her 3 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 28. apr. 2024
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

8/10 – Bra

Marjorie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Unfortunately, the pool was closed for repairs as was the deck area. It would have been nice to still have access to the lounge chairs for sun bathing.
Bodde her 2 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 28. apr. 2024
Sorry for the issues you encounter.

10/10 – Utmerket

Marielisa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente
Bodde her 2 netter i april 2024
Svar fra Molly den 2. mai 2024
Thanks for your feedback

10/10 – Utmerket

Chanda

Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 17. mai 2024
Thank you for staying with us

10/10 – Utmerket

Godfrey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 28. apr. 2024
Thank you

8/10 – Bra

Renald

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean and smell good.
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 26. apr. 2024
Thank you

4/10 – Dårlig

Ronallie

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This property used to be a courtyard Marriot and I loved it there so I stayed there twice . On both occasions l had problems with the room. This time the toilet overflowed, the refrigerator didn’t work and despite changing it out 3 times it still didn’t work and so all my items had to be thrown out. I was very disappointed with the casual response from the one of the front desk manager Robert . He seemed to have grown fed up with my complaints but they were real issues! The owners should consider upgrading this property . Am still waiting on my final invoice since I check out out on Sunday.
Bodde her 3 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 1. mai 2024
Credit was issues after check out. Response to guest wasn't casual just wanted to resolve issues as quickly as possible.

10/10 – Utmerket

Ezai

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
i love it
Bodde her 1 natt i april 2024
Svar fra Hector Martinez - Hotel Manager den 25. apr. 2024
Thank you for your feedback.

10/10 – Utmerket

Jaray

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was very quiet and nice. The staff were very friendly and respectful. I would definitely recommend and enjoyed the stay.
Bodde her 2 netter i april 2024
Svar fra Roberto Hernandez Operations Manager den 23. apr. 2024
Thank you

2/10 – Forferdelig

Nadia

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
?
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 23. apr. 2024
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short

4/10 – Dårlig

Anthony

Likte ikke: Overnattingsstedets bygg og tilstand
The pool was closed and the main elevator didn't work
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 23. apr. 2024
We are sorry for the issues.

10/10 – Utmerket

Billy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff, helped me with an early check-in
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 23. apr. 2024
Thank you

8/10 – Bra

Ian

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Over all great property to stay at
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 23. apr. 2024
thank you

10/10 – Utmerket

JANE

Forretningsreisende
Nice spot good restaurants near by .. good pool nice staff Is being updated which is positive
Bodde her 3 netter i februar 2024
Svar fra Roberto Hernandez Operations Manager den 21. apr. 2024
Thank you

10/10 – Utmerket

Mark og Ham Lake

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 21. apr. 2024
Thank you

10/10 – Utmerket

Stephen

Reiste med partner
Likte: Renhold og personale og service
Only one elevator was working. We had to walk with our bags all the way down the first floor corridor to get to the working elevator. Then walk all the way back down the second floor corridor to get to our room. Of course, exercize is good for you, lol.
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 21. apr. 2024
thank you for staying we us

10/10 – Utmerket

ivan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly staff, took care fo my needs.
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 20. apr. 2024
thank you

10/10 – Utmerket

Cristiane

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is the second time I have stayed here. I’ll definitely come here the next time I need a place to stay while in this area. Great place, very clean snd quiet.
Bodde her 1 natt i april 2024
Svar fra Roberto Hernandez Operations Manager den 20. apr. 2024
Thank you