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Anmeldelser av The Imperial Hotel

4 out of 5
The Imperial Hotel
North Promenade, Blackpool, England

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 511 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 315 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 108 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 52 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 16 av totalt 1002 anmeldelser." "

8,6/10

Renhold

9,0/10

Personale og service

8,0/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Jan

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
Nedslitt hotell
Er vel et av de dyreste hotellene i Blackpool, men det lever ikke helt opp til standarden det burde hatt. Hadde rom med seaview I 4 etasje med skråtak som man lett kunne slå hodet i. Vinduet på rommet var ikke mulig å lukke helt, så det blåste inn på rommet. Det andre vinduet var punktert, så man kunne nesten ikke se igjennom det pga. Kondens inni vinduet. Hva er da poenget med seaview? Vasken på badet har fortsatt to kraner med varmt og kaldt vann, hva med å få et ordentlig blandebatteri? Badekar er også veldig gammeldags med fast dusjhode, så her burde det vært satt inn et dusjkabinett. Resepsjonen og fellesarealer ser fint ut, men rommene virker veldig slitt, så en oppussing burde vært gjort til den prisen man betaler. Frokosten er helt grei, men veldig ensformig. Burde vært litt flere alternativer enn bare English breakfast. Etter 5 dager blir man lei av maten. Utenfor hotellet er det ingen dedikerte røykeplassen med askebeger, dette burde det vært, da folk bare kaster sigarettsneiper over alt. Synd at de ikke oppgraderer hotellet så man føler man får valuta for pengene man betaler.
Bodde her 5 netter i november 2023
Svar fra Trevor den 5. des. 2023
Kjære Jan, Takk for at du tok deg tid til å sende inn en anmeldelse etter ditt siste opphold hos oss. Vi er veldig skuffet over å se fra tilbakemeldingene dine at du ikke likte oppholdet ditt så mye som vi hadde ønsket. Tillat meg å be om unnskyldning for at vi ikke overholdt våre vanlige standarder ved denne anledningen, og forsikre deg også om at tilbakemeldingen din vil bli brukt som et verktøy for å løse disse manglene med våre teammedlemmer som en del av vår løpende opplæring. Vennlig hilsen ,Trevor Vels Daglig leder

10/10 – Utmerket

Jan

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
Litt nedslitt og dyrt hotell
Flott erverdig hotell som preges av tidens tann pga. mangelfull oppgradering og vedlikehold. Har nok vært flott for 100 år siden, så de burde ha oppgradert det. Gulvene i alle etasjer er skjeve og det knirker og knaker når man går i korridorene. Det var alt for høy temperatur på rommene og ingen mulighet til å skru ned temperaturen. Så det positive, gode senger, hyggelig og hjelpfull betjening. Frokostbuffet var også flott med mye å velge imellom. Vil nok ikke bo der igjen da prisen ikke gjennspeiler det man forventet. Har ligget på mye billigere hotell i Blackpool med samme standard.
Bodde her 5 netter i november 2022

8/10 – Bra

Jan

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2022
Svar fra Alison den 30. aug. 2022
Thanks Jan for taking the time to score your stay earlier this month, we really appreciate it! Best wishes, Alison and the team

10/10 – Utmerket

frederick

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A gem of a hotel. Incredible breakfasts, comfy beds, excellent position in town.
Bodde her 2 netter i april 2024
Svar fra Trevor den 28. mai 2024
Dear Frederick,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

4/10 – Dårlig

Bernhard

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Window could not get closed , no fridge , no drinking water on room available , breakfast very poor
Bodde her 2 netter i mai 2024
Svar fra Trevor den 28. mai 2024
Dear Bernhard,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your feedback that we did not meet your expectations.I hope that on a future visit you will consider staying with us again when we will be able to fully meet your expectations. Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Katie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stunning old building with lots of character. The whole feel of the place was lovely. The staff were amazing - everyone we met was friendly and helpful. Our room was a great size (family room). We didn’t need the third bed though as the master bed was enormous and we all slept in there! We would certainly return.
Bodde her 2 netter i mai 2024
Svar fra Trevor den 28. mai 2024
Dear Katie,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 – Bra

Emily

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was efficient, friendly and helpful! The breakfast was delicious, and served in a nice large breakfast area. Plenty of variety of food.
Bodde her 5 netter i mai 2024
Svar fra Trevor den 28. mai 2024
Dear Emily,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 – Bra

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really nice old hotel that is well maintained and preserved its grandeur. Just need better coffee at breakfast as probably the worst coffee ever. But apart from the coffee, great value, nice staff and beautiful interior. Would definitely stay here again
Bodde her 1 natt i mai 2024
Svar fra Trevor den 23. mai 2024
Dear David,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your feedback on our coffee - we will check on the brew strength with our staff members. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

8/10 – Bra

Lawrence

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
What a lovely period hotel. Yes its old but its loved. Good staff. Good room. Generally good guests. The bar and bar staff are good. The room service and restaurant prices are very fair. Big shout out for the breakfast. Quallity tip top and its Hot, not like many luke warm. I always wondered what The Imperial was like, now we know.
Bodde her 3 netter i mai 2024
Svar fra Trevor den 23. mai 2024
Dear Lawrence,Thank you very much for your wonderfully detailed review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Vivian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A lovely place to have peace, surroundings very good
Bodde her 2 netter i mai 2024
Svar fra Trevor den 23. mai 2024
Dear Vivian,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Nicola

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I like it due to being quiet.
Bodde her 2 netter i april 2024
Svar fra Trevor den 14. mai 2024
Dear Nicola,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 – Bra

Susan

Reiste med en gruppe
The meals we had were top class
Bodde her 1 natt i mai 2024
Svar fra Trevor den 14. mai 2024
Dear Susan,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback about our dining options and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Shirley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Trevor den 14. mai 2024
Dear Shirley,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Kylie

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly the only things is they should be a kids zone
Bodde her 2 netter i mai 2024
Svar fra Trevor den 14. mai 2024
Dear Kylie,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

8/10 – Bra

Robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Trevor den 14. mai 2024
Dear Robert,Thank you for taking the time to submit a review response after your recent stay with us. We sincerely appreciate your feedback scoring and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

8/10 – Bra

david

Bodde her 3 netter i april 2024
Svar fra Trevor den 22. apr. 2024
Dear David,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Elaine

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely stay as usual
Bodde her 2 netter i april 2024
Svar fra Trevor den 10. apr. 2024
Dear Elaine,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us once again.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Jo

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Love this hotel very quaint and glad rhey havent tried to modernise it as much as some of the older ones ive stayed in, keep it to its original elegance
Bodde her 1 natt i april 2024
Svar fra Trevor den 10. apr. 2024
Dear Jo,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

jacqueline

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely building room great
Bodde her 1 natt i april 2024
Svar fra Trevor den 10. apr. 2024
Dear Jacqueline,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

William

Love coming here. Classiest hotel in Blackpool.
Bodde her 1 natt i april 2024
Svar fra Trevor den 10. apr. 2024
Dear William,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 – Bra

Zhi feng

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The hotel room have to remodel
Bodde her 3 netter i mars 2024
Svar fra Trevor den 4. apr. 2024
Dear Zhi,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback. I have noted your comment on our current décor and modernity of the hotel rooms but hope that you will stay with us again on your return to Blackpool and note our planned refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 – Bra

M

Reiste med familie
Wonderful Victorian architecture. Loved the photographs of all of the Royalty, politicians and celebrities that have stayed there. Large, well equipped bedrooms. Just a little tired but very clean and comfortable. Breakfast and dinner were both really good. Excellent service and very friendly staff.
Bodde her 1 natt i mars 2024
Svar fra Trevor den 2. apr. 2024
Dear M,Thank you very much for submitting such a wonderfully detailed review of your recent stay with us. Thank you particularly for your lovely comments about our friendly staff and the quality of our breakfast and dinner options.We are so glad to see that you enjoyed your stay and hope that you will be returning to stay again in the future.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Vernon

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good hotel been lost over the years need some work round reception area room
Bodde her 2 netter i mars 2024
Svar fra Trevor den 2. apr. 2024
Dear Vernon,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are glad to see that you enjoyed a pleasant stay. I have noted your comment on our current décor and modernity of the hotel but hope that you will stay with us again on your return to Blackpool and note our ongoing refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 – Bra

Louise

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Nice place to stay - close to local amenities and the seafront.
Bodde her 2 netter i mars 2024
Svar fra Trevor den 2. apr. 2024
Dear Louise,Thank you for taking the time to submit a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Andrew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel on North shore, little bit out of town centre but only a few minutes walk. There is a charge for parking, but its not huge £9 per night. (Have to enter reg on system)The staff were very welcoming and provided all the info you would want on arrival. The room was not the biggest but didnt feel crowded, only downside to the room was the number of plug sockets. Restaurant was quiet for our evening meal but it was midweek, the food was of a high standard and very nice. Over all a really nice stay would definitely consider coming back.
Bodde her 1 natt i mars 2024
Svar fra Trevor den 27. mars 2024
Dear Andrew,Thank you very much for submitting such a positive and detailed review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Amanda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Parking at the hotel
Bodde her 3 netter i mars 2024
Svar fra Trevor den 21. mars 2024
Dear Amanda,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Gill

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely spacious room. Buffet breakfast was excellent and included black pudding and fried bread (that you wouldn’t get in a lot of hotels especially down south). Would definitely stay there again.
Bodde her 2 netter i mars 2024
Svar fra Trevor den 16. mars 2024
Dear Gill,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our breakfast - a truly Northern feast! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Jane

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Trevor den 13. mars 2024
Dear Jane,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is very much appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Louise

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing hotel with lots of character, rooms lovely. Whole hotel soo clean and tidy. Nice bar if a bit pricey for soft drinks. But nightly entertainment of which i dropped on a great singer which we had a fab night singing along and dancing. Staff all so friendly and helpful. Will be my go to hotel in blackpool from now on, worth paying that bit extra than 'brand' names just for the feel of this historic hotel.
Bodde her 1 natt i mars 2024
Svar fra Savanna Cairns den 7. mars 2024
Hi Louise, Thank you so much for your lovely review! We will look forward to welcoming you back to Imperial Blackpool.

8/10 – Bra

Margaret

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Trevor den 7. mars 2024
Dear Margaret,Thank you for your review of our hotel after your recent stay. I am delighted to see that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 – Bra

Paul

Bodde her 2 netter i mars 2024
Svar fra Trevor den 27. mars 2024
Dear Paul,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

8/10 – Bra

Lianne

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean and comfortable rooms, breakfast was very good and staff were efficient and friendly
Bodde her 2 netter i mars 2024
Svar fra Trevor den 5. mars 2024
Dear Lianne,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 – Grei

Kim

Likte: Romkomfort
Likte ikke: Renhold
Only average
The hotel was fine, average. It was having to pay the car park of £9 a night , not be going back there again as customers shot have free car parking for there stay
Bodde her 3 netter i februar 2024
Svar fra Trevor den 29. feb. 2024
Dear Kim,Thank you for your review of our hotel after your recent stay. I trust that you enjoyed your stay with us, apart from the issue with our parking charge.Please accept my apology for any frustration caused by our parking charge - this is a customary, nominal charge which we levy, well below the average costs for overnight parking within the city and clearly advertised on all of our websites and associate partners. I am very disappointed to see that it detracted from your stay to this extent but we hope to have the opportunity of welcoming you back to the hotel in the future. Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Edward

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean room, good breakfast and good bar with football.
Svar fra Trevor den 29. feb. 2024
Dear Edward,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ideal for a comfortable stay in Blackpool
Staff all very helpful and engaging taking time. Problem with heating in the room was rectified quickly. We had daily breakfasts and a 'light dinner' in the bar all were very good.
Bodde her 3 netter i februar 2024
Svar fra Trevor den 26. feb. 2024
Dear Valued Guest,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Ian

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Victorian in all its splendour
Bodde her 5 netter i februar 2024
Svar fra Trevor den 26. feb. 2024
Dear Ian,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your lovely feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

6/10 – Grei

SARAH

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Massively needs updating in all areas.
Very old, massively needs decorating and modernising and new windows. Our room was really cold and such a draft coming from the window and the puddles of condensation on the window sill that had ran off the window. The hotel bar is nice and there was a singer on which was good. Hotel staff were very friendly.
Bodde her 1 natt i februar 2024
Svar fra Trevor den 26. feb. 2024
Dear Sarah,Thank you for taking the time to submit a review response after your recent stay with us. We sincerely appreciate your positive feedback on our friendly staff members and evening entertainment. I have taken note of your comment on a number of issues you encountered in your room; specifically the original windows. Please accept my apology for these areas where we let ourselves down but equally, my assurance that these are being addressed with replacement during the course of this year. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

8/10 – Bra

Susan

Likte: Personale og service
Solo
Lovely hotel but needs a little more updating to rooms. The carpets and curtains look tired. I did need to ask for the heating to be switched on a couple of nights. I do go back on solo trips each year because how great the staff are.
Bodde her 3 netter i februar 2024
Svar fra Trevor den 26. feb. 2024
Dear Solo,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback about our staff members and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Howard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and clean food fabulous room very comfortable except the drafty windows
Bodde her 2 netter i februar 2024
Svar fra Trevor den 26. feb. 2024
Dear Howard,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Oliver

Bodde her 4 netter i februar 2024
Svar fra Trevor den 26. feb. 2024
Dear Oliver,Thank you for taking the time to submit a review response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

2/10 – Forferdelig

David

Reiste med familie
Likte ikke: Renhold
Poor value for money
We paid £235 for 2 nights in the hotel which was highly over inflated for the service provided. £115 a night to have to pay for parking, queue for check in, queue for a very average breakfast and use filthy toilets on the ground floor with empty soap dispensers. A Premier Inn stay would have been half the price and delivered in all of these areas particularly breakfast. I can't remember the last hotel I stayed in that only offered white or brown bread at breakfast and lumps of under cooked bacon that my son thought tasted like ham. To top it all we stayed in the car park for 1 hour whilst unloading and was told we wouldn't be charged by two staff and then recieved a £60 parking fine!
Bodde her 2 netter i februar 2024
Svar fra Trevor den 19. feb. 2024
Dear David,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your scoring and feedback that we did not meet your expectations.Please accept my apology for your disappointment with so many aspects of our product offering. I would like to assure you that we will actively address all of these shortfalls with the staff and management team and use your experience as a guide to provide additional corrective training to our team members. I am also able to assure you that we are currently reviewing our breakfast menus and hope to enhance them shortly. I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards as well as the upgraded product changes to you. Kind Regards,Trevor Vels General Manager

8/10 – Bra

AWB

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Decor was a bit weary, but the room was a fabulous size - also included a bath, which was super! Long corridors made for long walks, key card failed twice that didn't help - I reached my steps target without venturing far. Breakfast was good; buffet style with tea/coffee served on request. Service was excellent, and bar reasonably priced (cheaper than a local pub I went to). Tram service just outside the hotel is a real plus. Really enjoyed my stay.
Bodde her 2 netter i februar 2024
Svar fra Trevor den 19. feb. 2024
Dear AWB,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

bill og Newton stewart

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
car parking charges spoils our stay not needed ? but still the best hotel we stay at when in Blackpool the only place to stay at . v i p member. we love the hotel
Bodde her 1 natt i februar 2024
Svar fra Trevor den 16. feb. 2024
Dear Bill,Thank you very much for submitting such a wonderfully positive review of your recent stay with us. We are so glad to see that you enjoyed your stay once again and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Anthony

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Trevor den 14. feb. 2024
Dear Anthony,Thank you very much for submitting such a positive review of your recent stay with us. Thank you particularly for your 10/10 rating! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

8/10 – Bra

Peter

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra Trevor den 12. feb. 2024
Dear Peter,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

6/10 – Grei

Demi

Bodde her 3 netter i februar 2024
Svar fra Trevor den 8. feb. 2024
Dear Demi,Thank you for taking the time to submit a review score after your recent stay with us. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

William

Bodde her 1 natt i februar 2024
Svar fra Trevor den 8. feb. 2024
Dear William,Thank you for taking the time to submit a positive review response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

DONALD

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Trevor den 5. feb. 2024
Dear Donald,Thank you very much for submitting such a wonderful review of your recent stay with us. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Utmerket

Sally

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely
A lovely 1 night stay
Bodde her 1 natt i januar 2024
Svar fra Trevor den 2. feb. 2024
Dear Sally,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your 10/10 score! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 – Grei

John

Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Area poor
Tired hotel
Bodde her 1 natt i januar 2024
Svar fra Trevor den 29. jan. 2024
Dear John,Dear Guest,Thank you for your review of our hotel after your recent stay. We sincerely appreciate your feedback on your stay. We are aware of our need to refresh our décor in some areas and I am able to assure you that this is being attended to at the moment with plans for a rolling program during the course of next year. I am very confident that as each month passes, that our guests will observe and enjoy all of these improvements. I hope that you will consider revisiting us in the future when I have no doubt you will see these improvements as they are rolled out. Kind Regards, Trevor Vels General Manager