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Anmeldelser av Holiday Inn Birmingham City Centre, an IHG Hotel

4 out of 5
Holiday Inn Birmingham City Centre, an IHG Hotel
Smallbrook, Queensway, Birmingham, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 453 av totalt 1007 anmeldelser." "
Rangering på 8 − Bra. 292 av totalt 1007 anmeldelser." "
Rangering på 6 − Grei. 141 av totalt 1007 anmeldelser." "
Rangering på 4 − Dårlig. 68 av totalt 1007 anmeldelser." "
Rangering på 2 − Forferdelig. 53 av totalt 1007 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Øyvind

Likte: Renhold, personale og service og romkomfort
Bodde her 3 netter i januar 2024
Svar fra Husna den 15. feb. 2024
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team

10/10 – Utmerket

Ole

Bodde her 2 netter i november 2023
Svar fra Marc Marquez den 22. des. 2023
Hi Ole,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

10/10 – Utmerket

Øyvind

Bodde her 2 netter i november 2023
Svar fra HM den 19. nov. 2023
:)

10/10 – Utmerket

Tom

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra hotell rett ved siden av New Street station
Godt fornøyd med oppholdet mitt en natt på dette hotellet. Sentralt i sentrum av Birmingham, 200 m fra Birmingham New Street Station noe som for meg var veldig praktisk. Rommet var stort og fint, stort bad, god seng, god wifi, rent og pent. Frokosten var også veldig bra med godt utvalg av varm mat + frukt og yoghurt. Kan absolutt anbefale dette hotellet.
Bodde her 1 natt i november 2023
Svar fra Marc Marquez den 15. nov. 2023
Good afternoon Tom,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

8/10 – Bra

OLE ENGEBRET

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Veldig bra og sentralt overnattingssted i en kjedelig by.
Bodde her 2 netter i september 2022

8/10 – Bra

Terje

Bodde her 2 netter i august 2022

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
God opplevelse, verdt prisen.
Helt greit hotell! Veldig nært Birmingham New Street og ellers sentralt. Lett å finne inngangen. Store rom med minikjøleskap, vannkoker, hårføner, strykebrett og strykejern. Fint bad og gode senger også. Generelt bra vasket, men det var en del støv på veggene. Personalet var veldig hyggelige og behjelpelige! Frokosten var helt fantastisk! Definitivt verdt prisen
Bodde her 1 natt i februar 2022

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Nice and friendly staff, but a bit worn standard. Lifts were not reliable and had me waiting a lot. All in all an okay stay, and got what I paid for
Bodde her 2 netter i august 2021
Svar fra Reservations den 24. aug. 2021
Dear Thomas, Thank you for taking the time to provide us with feedback , we are pleased to hear that you found the staff to be friendly. We hope to be able to welcome you back again soon.

10/10 – Utmerket

Aina Kathrin

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super
Very helpful and serviceminded staff. We had some issues with our room, and there was no problem having us move to another room that really met our expectations and more.
Bodde her 3 netter i mars 2020
Svar fra Sue den 11. mars 2020
Dear Aina, Thank you for taking the time to provide us with feedback following your recent stay with the Holiday Inn Birmingham City Centre. I am pleased to hear that we were able to arrange a room move for you and this met your expectations. We look forward to welcoming you back again soon.

8/10 – Bra

Ellen Cathrine

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Todagers opphold
Bodde 2 netter på Holiday Inn City Center. Service i resepsjonen, room service og frokostsalen var veldig bra. Rommene var store og romslige. De var rene, og badet fresht
Bodde her 2 netter i september 2019
Svar fra Guest Relations Manager den 30. okt. 2019
Dear Ellen Cathrine, thank you for your kind word with regards to your recent stay with us. It is lovely to see our hotel met your expectations and we hope to see you again soon. Kind Regards', Shannon

8/10 – Bra

endre

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2019
Svar fra Guest Relations Manager den 27. aug. 2019
Dear endre, Thank you for your rating. We appreciate you taking the time to provide this feedback for this and I we look forward to welcoming you back as a guest again soon. Kind Regard's, Shannon

10/10 – Utmerket

Juliane

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig bra hotel
Hjelpsomme, god mat og perfekt beliggenhet! Vi kommer garantert tilbake her :)
Bodde her 3 netter i august 2019
Svar fra Tamica - Guest Relations Manager. den 21. aug. 2019
Dear Juliane, Thank you for your very kind feedback, I am pleased to learn that you enjoyed your stay with us, I am also very pleased to learn that the hotel met your needs and expectations. We hope to see you again in the future. Kind Regards

4/10 – Dårlig

Naomi

Reiste med en gruppe
The hotel itself was okay! The WiFi didn’t work all weekend and I ended up using all my data! But what made the experience worse is that
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Paul

Likte: Overnattingsstedets bygg og tilstand
I’ve stayed here several times and always come back. Clean, spacious rooms, courteous staff and so neat the train station and main shopping area. Excellent breakfasts!
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Mike

Bodde her 1 natt i mai 2024
Svar fra GM den 25. mai 2024
thanks !

10/10 – Utmerket

Brian

Reiste med partner
Excellent staff ,
Bodde her 1 natt i april 2024
Svar fra Marc Marquez den 25. apr. 2024
Hi Brian,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

10/10 – Utmerket

Sally

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect for an overnight stay right in. The heart of Birmingham
Bodde her 1 natt i april 2024
Svar fra Marc Marquez den 17. apr. 2024
Hi Sally,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

4/10 – Dårlig

Kelly

Bodde her 2 netter i mars 2024
Svar fra Marc Marquez den 23. apr. 2024
Hi Kelly,We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. We hope for an opportunity to make it up to you.Kind regards,In-house Reservations Department

8/10 – Bra

Chun Kong Ricky

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The location is good and the staff there are nice.
Bodde her 2 netter i mars 2024
Svar fra Marc Marquez den 17. apr. 2024
Hi Chun,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us.Kind regards,In-house Reservations Department

10/10 – Utmerket

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Marc Marquez den 16. apr. 2024
Hi Michael,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations

6/10 – Grei

Faith

Likte: Personale og service
i was a bit surprised by my room having dirty surfaces, recent stains on the upholstery, etc.
Bodde her 1 natt i mars 2024
Svar fra Marc Marquez den 17. apr. 2024
Hi Faith,We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. We hope for an opportunity to make it up to you.Kind regards,In-house Reservations Department

10/10 – Utmerket

Hayley

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely greeting from staff when we arrived and polite when we checked out . Staff at the breakfast service were polite, welcoming and helpful. Buffet breakfast was also delicious with a good choice of foods and drinks. Would stay again .
Bodde her 1 natt i mars 2024
Svar fra Marc Marquez den 17. apr. 2024
Hi Hayley,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

6/10 – Grei

Christopher

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Breakfast area too small for hotel. Dinner - took too long and forgot to serve part of order.
Bodde her 1 natt i mars 2024
Svar fra Marc Marquez den 17. apr. 2024
Hi Christopher,We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. We hope for an opportunity to make it up to you.Kind regards,In-house Reservations Department

10/10 – Utmerket

Ella

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i februar 2024
Svar fra Marc Marquez den 17. apr. 2024
Hi Ella,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us.Kind regards,In-house Reservations Department

8/10 – Bra

Hayley

Bodde her 1 natt i februar 2024
Svar fra Marc Marquez den 17. apr. 2024
Hi Hayley,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us.Kind regards,In-house Reservations Department

2/10 – Forferdelig

Lina

Bodde her 1 natt i februar 2024
Svar fra Marc Marquez den 23. feb. 2024
Hi Lina,I am very disappointed to hear that you found our service to be below your standards. We hope you choose to stay with us again, so we can make it up to you.Kind regards,Reservations Department

6/10 – Grei

Danielle

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
What ruins your hotel experience
The hotel was lovely the only thing that ruined it was the fire alarm being tested at 0615 on a saturday
Bodde her 1 natt i februar 2024
Svar fra Marc Marquez den 23. feb. 2024
Hi Danielle,I hope this notes finds you well. We have sent your feedback to the personnel concerned. I apologise for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let us know if you want to discuss this personally.Kind regards,Reservations Department

10/10 – Utmerket

Andrew

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Its location Is just perfect being minutes from new street station, shopping, nightlife and road network. Parking near is expensive it’s only negative. From the front desk team to the bar staff and the maids the staff are what make your stay here simple and convenient. The renovated areas of the hotel are suburb and even the older rooms, while dated still have great facilitates. The suites are great value for money.
Svar fra Husna den 15. feb. 2024
Hi Andrew,Thank you for your review and for choosing our hotel. We do have a concession with the Britannia car park which is a 2 minute walk from the hotel and is 9.50 for 24 hours. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations department

10/10 – Utmerket

Jane

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location
Bodde her 2 netter i februar 2024
Svar fra Husna den 15. feb. 2024
Hi Jane,Thank you for taking your time to review our property. Hopefully we'll see you soon.Kind regards,In house reservations department

2/10 – Forferdelig

Falaq

Bodde her 1 natt i februar 2024
Svar fra Husna den 15. feb. 2024
Good afternoon,I am very disappointed to hear that you found our service to be below your standards. We hope you choose to stay with us again, so we can make it up to you.Kind regards,In house reservations team

8/10 – Bra

JUNKO

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Husna den 15. feb. 2024
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team.

10/10 – Utmerket

Jingwen

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Husna den 15. feb. 2024
Good afternoon,Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next visit to Birmingham is just around the corner. Call us if there's anything we can help with.Kind regards,In house reservations team

10/10 – Utmerket

Timothy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Weekend trip
Lovely staff very welcoming. Hotel well placed for shopping and entertainment. Parking nearby .
Bodde her 1 natt i februar 2024
Svar fra Husna den 15. feb. 2024
Hi Timothy,Thank you for your positive comments. I'm glad you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future.Kind regards,In house reservations department.

10/10 – Utmerket

Loraine

Reiste med partner
Likte: Renhold og personale og service
This hotel was very central, however the bed wasn’t as comfortable as a premier inn
Bodde her 2 netter i januar 2024
Svar fra Husna den 15. feb. 2024
Hi Loraine,Thank you for taking the time to share your recent experience with us, I am very sorry to hear that we did not meet your expectations. Please note that your concerns have passed on to our management team. We hope to see you again soon.Kind regards,In house reservations department.

10/10 – Utmerket

Mike

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice clean hotel comfortable rooms and warm bed was very comfortable great breakfast
Bodde her 1 natt i februar 2024
Svar fra Husna den 15. feb. 2024
Hi Mike,I'm so glad to hear that you enjoyed your stay with us. I hope your next visit to Birmingham is just around the corner and you can visit us soon.Kind regards,In house reservations team.

8/10 – Bra

Pam

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Strictly Birmingham
It was a great location to have a night out with great friends. Relaxing little break
Bodde her 1 natt i januar 2024
Svar fra Husna den 15. feb. 2024
Hi Pam,I'm so glad to hear that you had a nice time with us. Hopefully we'll see you soon.Kind regards,In house reservations department.

2/10 – Forferdelig

Khadra

Likte ikke: Renhold og personale og service
Bodde her 1 natt i januar 2024
Svar fra Husna den 15. feb. 2024
Good afternoon,I am very disappointed to hear that you found our service to be below your standards. We hope you choose to stay with us again, so we can make it up to you.Kind regards,In house reservations team

8/10 – Bra

Jayne

Reiste med en gruppe
Likte: Renhold og personale og service
The hotel was well situated for the city centre but unfortunately there was a nightclub outside our windows which was extremely noisy , we moved rooms at 2am but were then in an inferior room with a much smaller bed ( premium king room was booked to give us space for my husbands broken shoulder!) The second room I booked for friends was also supposed to be king size but wasn’t . I also carefully chose the hotel because it said it had onsite parking but it didn’t , which was disappointing as we didn’t want to have to park our car in a public multi-storey overnight. Apart from the above though the hotel had a nice relaxed reception area with wonderful staff and the food was good
Bodde her 1 natt i januar 2024
Svar fra Husna den 15. feb. 2024
Hi Jayne,Thank you very much for taking the time to share your thoughts and comments about your recent stay with us. We are glad you found our location to be convenient. However, we would like to apologise for the inconvenience caused by the level of noise during your visit and for falling short of your standards regarding our rooms. Your feedback is very important to us and has been forwarded to our management team to review. Again, please accept our apologies for the inconvenience and we do hope to have another opportunity to provide you with a much better experience.Kind regards,In house reservations team

10/10 – Utmerket

paul

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful service at the front desk
Bodde her 2 netter i januar 2024
Svar fra Husna den 15. feb. 2024
Hi Paul,Thank you for your feedback. I am very pleased to hear that our staff made your stay pleasant.Kind regards,In house reservations team

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Husna den 15. feb. 2024
Good afternoon,I am very disappointed to hear that you found our service to be below your standards. We hope you choose to stay with us again, so we can make it up to you.Kind regards,In house reservations team.

8/10 – Bra

Oscar

Bodde her 1 natt i januar 2024
Svar fra Husna den 15. feb. 2024
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team

10/10 – Utmerket

Wolfgang

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nach einem kleinen Negativ-Erlebnis,das ursprümglich'zugeteilte Zimmer-Nr. 822 war extrem kalt weil die Heizung defekt war, bin ich problemlos und einfach in das Zimmer-Nr. 815 umgebucht worden....Super gemütlich & bequem....
Bodde her 4 netter i januar 2024
Svar fra Husna den 15. feb. 2024
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team

10/10 – Utmerket

Nigel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely stay here as always but was disappointed with the breakfast it was cold I know you have a lot of people to cater for but that was the only downside to our otherwise great stay.
Bodde her 1 natt i januar 2024
Svar fra Husna den 15. feb. 2024
Hi Nigel,Thank you for your feedback. I am glad to hear that you had a good stay overall. I am disappointed to hear that our breakfast did not meet your expectations. This feedback will be forwarded to the management team. Thank you and look forward to seeing you soon.Kind regards,In house reservations team

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Great service. Comfy bed but rattling windows
Bodde her 1 natt i januar 2024
Svar fra Husna den 15. feb. 2024
Hi,Thank you for your feedback. I am glad to hear that you overall had a good stay. I do apologise for the condition of your room, however we have started the refurbishment of all our guest rooms, so I do hope you will be able to re visit and experience our more modern, up to date rooms. Once again, thank you for providing you with valuable feedback from your stay and we hope to see you again soon.Kind regards,In house reservations team

2/10 – Forferdelig

Yvelise Pena Cardenas

Bodde her 3 netter i januar 2024
Svar fra Husna den 15. feb. 2024
Good afternoon,I am very disappointed to hear that you found our service to be below your standards. We hope you choose to stay with us again, so we can make it up to you.Kind regards,In house reservations team

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Service and breakfast was good. The room was very tiered and dusty.
Bodde her 1 natt i januar 2024
Svar fra Husna den 15. feb. 2024
Hi,Thank you for your positive comments. And I do apologise for the condition of your room, however we have started the refurbishment of all our guest rooms, so I do hope you will be able to re visit and experience our more modern, up to date rooms. Once again, thank you for providing you with valuable feedback from your stay and we hope to see you again soon.Kind regards,In house reservations team.

8/10 – Bra

Mary Lou

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good spot in Birmingham
The hotel is super conveniently located in Birmingham. Our room was comfortable but a bit run down.
Bodde her 2 netter i januar 2024
Svar fra Husna den 15. feb. 2024
Good afternoon,Many thanks for your recent stay at Holiday Inn Birmingham City Centre, and for taking the time to review your stay. I was very pleased to see you thoroughly enjoyed your stay at the hotel, and I do apologise for the condition of your room, however have started the refurbishment of all our guest rooms, so I do hope you will be able to re visit and experience our more modern, up to date rooms. Once again, thank you for providing you with valuable feedback from your stay and we hope to see you again soon.Kind regards,In house reservations team.

10/10 – Utmerket

Rebecca

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Husna den 15. feb. 2024
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team.

8/10 – Bra

Sally

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic, have stayed here a few times now
Bodde her 1 natt i desember 2023
Svar fra Husna den 15. feb. 2024
Good afternoon Sally,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Wouldn't stay again
The room was completely different to what was shown as advertised, very old and tired looking. I received a letter under the door through the night to wake up to and find that there's no hot water!
Bodde her 1 natt i januar 2024
Svar fra Husna den 15. feb. 2024
Good afternoon,Thanks for taking the time to give your feedback. I am sorry to hear the rooms weren't up to the standard you've come to expect from us. We hope this experience has not marred your opinion of us and we may look forward to welcoming you back in the near future as we are refurbishing our rooms. Again I do apologise for the inconvenience.Kind regards,In house reservations team.