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Anmeldelser av Copthorne Hotel Merry Hill Dudley

4 out of 5
Copthorne Hotel Merry Hill Dudley
The Waterfront, Level Street, Brierley Hill, England

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 471 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 343 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 125 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 36 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 28 av totalt 1003 anmeldelser." "

8,6/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Iftikhar

Reiste med familie
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ikke nærhwten av 4 stjerne!!!
Det var et mini bar i rommet som var låst, da jeg be de åpne det, ble jeg informert det er ingen mini bar. I spurte om hva med om jeg trenger drikke på natta. Da må du komme til rep fikk jeg beskjed-:( Sengene var harde som stein. Dårlig bad, masse vann på gulv etter man tok dusje-:( p
Bodde her 4 netter i desember 2019
Svar fra General Manager den 23. jan. 2020
Kjære anmelder, Takk for tilbakemeldingen din etter det siste besøket ditt. Vi setter pris på at du tar deg tid, og tilbakemeldingene dine vil bli gjennomgått i teamet mitt for å gjøre forbedringer der vi kan. Vi håper å få muligheten til å ønske deg velkommen igjen i den ikke så fjerne fremtiden. Vennlig hilsen, Stuart Fleming Daglig leder

8/10 – Bra

Mark

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Excellent staff, decent location. Our first two nights of a three night stay were faultless. On the third a wedding party arrived and the noise from the neighbouring room was astounding. They were not shouting but “drunk loud” and the inter room soundproofing was found out badly. Shame really.
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 25. mai 2024
Dear Mark,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 – Grei

Jack

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very well presented facility
Bodde her 1 natt i mai 2024
Svar fra Operations Manager den 25. mai 2024
Dear Jack,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Philip

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fab position on the canal. Staff were lovely. Would highly recommend this hotel. X
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 8. mai 2024
Dear Phillip,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Thilan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Operations Manager den 8. mai 2024
Dear Thilan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

julia

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Good location and quiet
Bodde her 1 natt i mai 2024
Svar fra Operations Manager den 8. mai 2024
Dear Julia,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good night sleep rooms clean could hear through walls. Did sleep good
Bodde her 1 natt i mai 2024
Svar fra Operations Manager den 8. mai 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Jonathan

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really enjoyed our stay, hotel was clean and staff were really helpful. Kettle in the room was faulty, spoke to the desk and a replacement was sent up quickly. Close to nearby shopping centre which was great for choosing somewhere to eat.
Bodde her 1 natt i april 2024
Svar fra Operations Manager den 30. apr. 2024
Dear Jonathan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 – Grei

Martin og County Durham

Forretningsreisende
Likte: Personale og service
The room I stayed in was very dated and tired. The bathroom, in particular, was in desperate need of an update. There was loose, mouldy silicone around the bath and shower area. Also, the pipes were rattling and banging, which woke me up several times throughout my two-night stay. I didn't mention these issues to the hotel staff because they didn't even ask me if everything was fine while checking out. Despite paying more than other hotels and expecting the standard that Copthorne portrays, I won't be returning to this hotel.
Bodde her 2 netter i april 2024
Svar fra Operations Manager den 11. apr. 2024
Dear Martin,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything
Bodde her 1 natt i april 2024
Svar fra Operations Manager den 11. apr. 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Kerwin

Likte: Personale og service og overnattingsstedets bygg og tilstand
I’ve stayed in the Copthorne on several occasions and the staff are always courteous and friendly. I have no problem recommending this to anybody who want to be near Birmingham, but far enough to enjoy the countryside. This is an excellent hotel and affordable with a swimming pool and sauna
Bodde her 2 netter i april 2024
Svar fra Operations Manager den 11. apr. 2024
Dear Kerwin,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

joanne

Bodde her 1 natt i mars 2024
Svar fra Operations Manager den 22. apr. 2024
Dear Joanne,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Graham

I used to live in the area but only 2nd time at premises , can’t knock it in any way . Once through main doors could feel the heating , Reception staff brilliant and welcoming . On first floor and apartment was massive and very clean, everything you could wish for 10 out 5 . No way can l knock it .👍😄🌹
Bodde her 1 natt i mars 2024
Svar fra Operations Manager den 30. mars 2024
Dear Graham,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Paul

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very freindly staff, great room and breakfast. Bar cocktails were from ready made bladder bags which was disappointing.
Bodde her 1 natt i mars 2024
Svar fra Operations Manager den 30. mars 2024
Dear Paul,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Josephine

Reiste med partner
Very quick check in, room was clean comfortable and warm. Restaurant was nice too, thank you
Bodde her 1 natt i mars 2024
Svar fra Operations Manager den 24. mars 2024
Dear Josephine,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 – Grei

Darryl

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Rooms need some TLC outdated and need painting etc
Bodde her 1 natt i mars 2024
Svar fra Operations Manager den 23. mars 2024
Dear Darryl,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Daniel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place
Bodde her 1 natt i mars 2024
Svar fra General Manager den 11. mars 2024
Dear Daniel,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

8/10 – Bra

Anthony

Bodde her 1 natt i mars 2024
Svar fra Operations Manager den 30. mars 2024
Dear Anthony,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Karen

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff at this hotel are incredible. Nothing is too much trouble and everything is done with a smile. They are efficient, kind,and helpful. The pool is lovely, the food excellent. Going to the Copthorne in Merry Hill is like home from home.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 11. mars 2024
Dear Karen,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 – Utmerket

Karen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
As usual, the staff are excellent. They are welcoming and efficient and very friendly. I had made 3 separate reservations as i wasn’t sure how long i needed to stay. The changing that was necessary was made very easy and kindly done. This hotel has the best staff I have ever encountered. The health club is lovely too.
Bodde her 1 natt i mars 2024
Svar fra Operations Manager den 3. mars 2024
Dear Karen ,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Derrick

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Weekend away
Good hotel, with a restaurant onsite and access to the gym / pool / spa too. Merry Hill shopping centre next door and easy access into Birmingham.
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 29. feb. 2024
Dear Derrick,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Anthony

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Family Gathering
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 28. feb. 2024
Dear Anthony,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Mandy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 29. feb. 2024
Dear Mandy,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

chris

Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 29. feb. 2024
Dear Chris,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Rebekah

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing two night stay at this hotel, it was for my friends birthday and they looked after us both. Each person we spoke to and served or helped us were amazing and so friendly! Shelley on night one in the restaurant was so friendly and made us feel at ease. I asked a couple questions and nothing was too much effort! We can not wait to book our next stay with you for another spa and shopping day.
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 25. feb. 2024
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Rebekah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 25. feb. 2024
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Emily

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We liked being able to use the pool and hot tub. Room was very comfortable. Staff were friendly and helpful
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 28. feb. 2024
Dear Emily,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

martin

Bodde her 3 netter i februar 2024
Svar fra Operations Manager den 24. feb. 2024
Dear Martin,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

David

Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 21. feb. 2024
Dear David,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Karen

Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 21. feb. 2024
Dear Karen,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Louise

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The swimming pool and spa was not exclusive to the hotel so we didn’t use as the complex was very busy
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 21. feb. 2024
Dear Louise,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Sharon

Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 21. feb. 2024
Dear Sharon,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 – Grei

Elaine

Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Elaine,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Victoria

Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Victoria,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Denise

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Denise,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good rooms great Swimming pool,
Bodde her 2 netter i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Kerry

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Kerry,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Francesca

Bodde her 3 netter i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Francesca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Diane

Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 8. feb. 2024
Dear Diane,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 8. feb. 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

James

Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 8. feb. 2024
Dear James,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

PM

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent overnight stay
Overnight stay in a comfortable bed in a clean room with all the facilities you would expect to find. Staff were very helpful, friendly and polite and the food at dinner and breakfast was plentiful and tasty and started @ 6:30am
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 8. feb. 2024
Dear Reviewer,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Phil

Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 8. feb. 2024
Dear Phil,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Rebecca

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Operations Manager den 31. jan. 2024
Dear Rebecca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 – Bra

Anita

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Staff were really friendly and helpful. Rooms cleaned to exceptionally high standard. Whole hotel looked a bit tired but the excellent customer service more than made up for this. Used the spa facilities steam, sauna, jacuzzi and warm pool. Excellent value for money. Really comfortable stay.
Bodde her 2 netter i januar 2024
Svar fra Operations Manager den 31. jan. 2024
Dear Anita,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Trevor

Bodde her 1 natt i januar 2024
Svar fra General Manager den 26. jan. 2024
Dear Trevor,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

6/10 – Grei

Michael

Bodde her 1 natt i januar 2024
Svar fra Operations Manager den 22. jan. 2024
Dear MIchael,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Andrew

Bodde her 1 natt i januar 2024
Svar fra Operations Manager den 19. jan. 2024
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 – Utmerket

Kafil Uddin

Bodde her 1 natt i januar 2024
Svar fra Operations Manager den 17. jan. 2024
Dear Kafil,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 – Grei

Richard

Bodde her 2 netter i januar 2024
Svar fra Operations Manager den 15. jan. 2024
Dear Richard,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager