2 restauranter, frokost, lunsj og middag serveres, internasjonale retter
Sjekk tilgjengelighet

Anmeldelser av The Sanchaya

5 out of 5
The Sanchaya
Jalan Gurindam Duabelas, Plot 5, Lagoi Bay, Bintan, Bintan Island

Anmeldelser

9,8

Suverent

Rangering på 10 − Utmerket. 87 av totalt 101 anmeldelser." "
Rangering på 8 − Bra. 11 av totalt 101 anmeldelser." "
Rangering på 6 − Grei. 3 av totalt 101 anmeldelser." "
Rangering på 4 − Dårlig. 0 av totalt 101 anmeldelser." "
Rangering på 2 − Forferdelig. 0 av totalt 101 anmeldelser." "

9,8/10

Renhold

9,8/10

Personale og service

9,8/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

SEIGI

Bodde her 1 natt i april 2024

8/10 – Bra

Hector

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
If you are looking for a quiet and exclusive hotel, this is the place. It will be very relaxing as you will only see a few guests all the time. There’s a lot of staff constant looking after you and asking if you need anything- if you need them, they will not be overwhelming.
Bodde her 3 netter i april 2024

10/10 – Utmerket

Jean Luc

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent hôtel dans un endroit magnifique Très belle plage même s’il n’est pas facile de s’y baigner du fait des marées. Personnel très sympathique et attentionné vraiment aux petits soins et prêts à rendre service et satisfaire toutes nos demandes. 2 remarques: Manque un peu de zones ombragées autour de la plage et de la piscine. Il fait chaud ! Attente un peu longue au restaurant Globalement très bon séjour. Établissement à recommander
Bodde her 7 netter i april 2024

10/10 – Utmerket

Fu

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Carly

Bodde her 5 netter i februar 2024

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Sanchaya is a beautiful hotel. Standards of service are very high and all the staff are lovely. Highly recommended.

10/10 – Utmerket

Junichiro

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very quiet&relaxing. Very friendly staff. Good food & bar. Can recommend if you are looking for relaxing place, rather than party place.
Bodde her 2 netter i august 2023
Svar fra Greg - General Manager den 7. feb. 2024
Dear Junichiro,We do appreciate your review.Warm regards,Greg

10/10 – Utmerket

Jaehyeong

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2023
Svar fra Greg - General Manager den 8. aug. 2023
Dear Jaehyeong,We do appreciate your review.Warm regards,Greg

10/10 – Utmerket

Shih Chun

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a wonderful stay for husband’s birthday.
Bodde her 1 natt i august 2023
Svar fra Greg - General Manager den 8. aug. 2023
Dear Shih Chun,We are delighted you enjoyed your stay celebrating your husbands birthday.We do look forward to welcoming you back.Warm regards,Greg

10/10 – Utmerket

Masaya

Bodde her 1 natt i juli 2023

10/10 – Utmerket

Biriotti

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
La Beauté et la tenue des lieux ne seraient rien sans l’équipe souriante et disponible . Tout est mis en place pour un séjour plus qu’agréable ! Si vous passez par Singapour à une heure de ferry c’est une adresse incontournable , c’est élégant et intimiste le tout dans un calme …
Bodde her 4 netter i juni 2023
Svar fra General Manager den 2. juli 2023
Dear Biriotti,Thank for such a wonderful review after your recent experience with us.I am absolutely delighted to hear we made such an impression and we sincerely hope to welcome you back again soon.Warm regards,Greg

10/10 – Utmerket

Heoun Joo

Bodde her 2 netter i mars 2023
Svar fra Greg Williams den 8. apr. 2023
Dear Heoun,Thank for such a wonderful review after your recent experience with us.Warm regards,Greg

10/10 – Utmerket

William

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Maybe the friendliest staff I've ever encountered at a resort. Everyone was happy to chat with us.
Bodde her 2 netter i mars 2023
Svar fra Greg Williams den 4. apr. 2023
Dear William,Thank you for your review, I am absolutely delighted to hear we made such an impression and we sincerely hope to welcome you back again soon.Warm regards,Greg

10/10 – Utmerket

Bharath

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2023
Svar fra General Manager den 22. feb. 2023
Dear Bharath,Thank you for rating us so highly following your recent experience with us at The Sanchaya. It truly means a lot to us to know we have impressed on such a level.Warm regards,Greg

10/10 – Utmerket

Frank

Bodde her 3 netter i oktober 2022
Svar fra General Manager den 22. feb. 2023
Dear Frank,Thank you for rating us so highly following your experience with us at The Sanchaya. It truly means a lot to us to know we have impressed on such a level.Warm regards,Greg

10/10 – Utmerket

Peta Anne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Attention to detail! This hotel and ALL the staff were incredible. Our experience was personal, relaxed and every need catered for before we knew we needed it. Simple and incredible well cooked Indonesian, Thai and European food, beautiful furnishings, and the lovely quiet location made this a hotel to remember. COVID obviously took a toll on the surroundings and they’re working to restore everything having only opened 6 months ago, but that brought so much more positive impression. Thank you for an wonderful 2 nights, next time 3 nights would be ideal.
Bodde her 2 netter i oktober 2022
Svar fra Greg Williams GM den 2. nov. 2022
Dear Peta Anne,Thank you for your glowing comments following your recent experience with us at The Sanchaya, I am delighted that our Artisans personalised service and attention to detail made your stay relaxed and personal with every need catered for. We do hope that we have the chance to welcome you back to your home in Bintan soon.Warm regards,Greg

10/10 – Utmerket

Koon Meng

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff are friendly.😀
Bodde her 3 netter i oktober 2022

10/10 – Utmerket

Sarah og Singapore

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A beautiful hotel in a wonderful setting. The staff absolutely make the place though, nothing is too much trouble and they are very welcoming and friendly.
Bodde her 2 netter i september 2022
Svar fra Greg den 26. sep. 2022
Dear Sarah,Thank you for your glowing comments following your recent experience with us at The Sanchaya, I am delighted that our Artisans welcoming and friendly service made your stay unforgettable. We do hope that we have the chance to welcome you back to your home in Bintan soon.Warm regards,Greg

10/10 – Utmerket

ENG SZE, JONATHAN og Singapore

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The place was absolutely beautiful and the service was exceptional. The staff were really attentive to our needs and went the extra mile to make our stay a really enjoyable one. Will definitely go back again!
Bodde her 3 netter i mars 2022
Svar fra Greg den 11. apr. 2022
Dear Jonathan, Our sincere thanks for sharing your review of your recent stay at the estate and for highlighting our attentive staff. We do look forward to welcoming you back to the estate soon. Warm Regards Greg General Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
雰囲気が最高
宿泊の間のお食事は、ホテルで提供されるもので過ごすため、ホテルライフを楽しめます。ビーチ、プールの雰囲気が最高で、のんびり過ごせます
Bodde her 2 netter i februar 2020

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service is the highlight of this hotel. Very attention to detail: From providing towels/water at the pool as soon as they see you, cleaning the room frequently when you are out, to meeting your special requests. I will definitely return to this hotel if i come back to bintan
Bodde her 1 natt i februar 2020
Svar fra Magnus den 26. feb. 2020
Dear Anonymous Guest, Many thanks for sharing the impressions of your stay at the estate and especially for highlighting the attention to detail. My colleagues join me in wishing you a very warm welcome back very soon! Yours, Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i februar 2020
Svar fra Magnus den 26. feb. 2020
Dear Anonymous Guest, Many sincere thanks for your generous rating! Yours, Magnus - general manager

10/10 – Utmerket

Maria

Bodde her 3 netter i januar 2020

6/10 – Grei

Verifisert reisende

Bodde her 4 netter i januar 2020
Svar fra Magnus den 26. feb. 2020
Dear Anonymous, Would have loved to understand and answer your critical points, so I remain at your entire disposal. Best regards, Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2020
Svar fra Magnus den 12. jan. 2020
Dear Mrs/ Mr Anonymous, Thank you indeed! Yours, Magnus - general manager

10/10 – Utmerket

Katsuhiko

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
最上の滞在
最上級の設備、サービス、過ごしやすい気候がそこにはあります。
beach side
Over view
library
朝食はオーダービュッフェです。
Bodde her 2 netter i desember 2019
Svar fra Magnus den 6. jan. 2020
勝彦さん、 とても親切なコメントをありがとう。 明けましておめでとうございます。また近いうちに戻ってくることを期待しています。 あなたのもの、 Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2019
Svar fra Magnus den 1. jan. 2020
Dear Anonymous, Thank you and Happy New Year! Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Sanchaya is a beautiful property with impeccable service. Even with two young children they made our stay so very enjoyable. From the vip lounge at the ferry terminal to the very kind staff we loved our stay at the Sanchaya!
Bodde her 3 netter i desember 2019
Svar fra Magnus den 23. des. 2019
Dear Anonymous, The team joins me in sincere thanks for your brief and generous review. We look forward to welcome the family back soon! Happy Holidays, Magnus - general manager

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect getaway
Very comfortable, staff is all very courteous & helpful. Only issue I faced was the lack of shower pressure and hot water.
Bodde her 2 netter i november 2019
Svar fra Magnus den 12. des. 2019
Dear Anonymous, Many thanks for taking the time. I am sorry that your stay was affected by a plumbing issue - I agree that poor water pressure is annoying. We are currently re-assessing in the whole estate and I thank you for bringing it up. Yours, Magnus - general manager

10/10 – Utmerket

Connie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Second year in a row visiting and there is definitely some wear and tear in the rooms compared to last year
Bodde her 1 natt i november 2019
Svar fra Magnus den 12. des. 2019
Dear Ms Connie, Many thanks for your rating and input. Going into our fifth year maintaining the suites and villas is of course critical. Hence we have implemented a program in which each unit is fully refurbished minimum once a year, while being touched up as necessary between stays. If you honour us with a third visit I will happily show you in more detail and in the meantime please do not hesitate to contact me directly for assistance. Yours, Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2019
Svar fra Magnus - general manager den 30. okt. 2019
Thank you!

10/10 – Utmerket

David

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2019
Svar fra Magnus den 26. okt. 2019
Dear David, Thank you indeed! Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I'd read the glowing reviews before going but it still seemed hard to believe such a fabulous resort could be only a ferry ride away (we live in Singapore). Well, I'm delighted to say that The Sanchaya not only lived up to the hype but exceeded our expectations. It's a truly beautiful and luxurious resort: fabulous pool, lovely beach and gorgeous suite with a host of amenities provided including free healthy snacks and beverages in the room that were topped up daily. With only 29 suites and villas it never felt crowded and the service was outstanding. The staff are the highlight of the resort, service is highly personalised (they remembered our favourite drinks, what we liked to eat etc), did everything possible to make our stay amazing and were so kind and helpful. Wish I could give them a 6 star rating instead! We are already planning our next visit, very lucky to live so close! :)
Bodde her 4 netter i oktober 2019
Svar fra Magnus den 12. okt. 2019
Dear "Anonymous Neighbour" from the Lion City, Many thanks for your kind review and for highlighting the estate Artisans and that you so enjoyed the service provided - it makes us all very happy! We'll be hoping to see you back soon and wish you a splendid weekend. Yours, Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
全体としての評価はとても高いです。ロケーション、施設、スタッフ、料理、アメニティいずれも満足です。特にスタッフさんのホスピタリティ溢れる対応には目を見張るものがあります。スタッフ全員が英語を流暢に話すわけではないものの、笑顔と対応で十分にカバーしています。 ロケーション：フェリー場から車で10分程度の場所に位置しており、移動もバンでスムーズに進みました。 施設：開業から5年程度とのことでしたが、海が近いせいか少し施設は痛んでいます。ただ、掃除は隅々まで行き渡っており清潔に保たれています。 スタッフ：最も特筆すべき点はスタッフの笑顔と対応です。こちらから話しかけなくても、気を利かせて向こうから積極的に話しかけてきてくれます。レストラン周辺を歩いているだけで「レストランに御用ですか？」と声掛けしてくれたり、チェックアウトのためにロビーで待っている時に「インドネシアの伝統ドリンクで合うジャムーは試されましたか？今ここにお持ちすることもできます」等、気を利かせて色んなサービスをしてくれます。 料理：屋内のインターナショナル（和、洋、エスニック）、屋外のタイ、合計2つのレストランがあり、好きに選べます。滞在中はインターナショナルで全て食事をしましたが、大変美味しいです。1皿のボリュームが少し多いので、2人で2-3皿をシェアするくらいが丁度良いです。時期にもよるかもしれませんが、シーフードは絶品です。また、少し変わった和食も用意されており、洋食に飽きたら和食に移るのもありです。滞在中はアジアンな甘辛ソースをベースとしたお刺身＋サラダやうなぎ丼を頂きました。 アメニティ：全てオーストラリアのブランド「イソップ」で統一されています。匂いは独特ですが、抵抗なく使えます。シャンプー、リンス、ボディローションはいずれも保存料フリーで良かったです。
Bodde her 2 netter i oktober 2019
Svar fra Magnus den 14. okt. 2019
Dear Guest, Many sincere thanks for your comprehensive review and for taking the time. We are proud that you recognise the staff being service minded and efficient and that you so enjoyed the food. Property maintenance is our big responsibility and we fully refurbish every room each year, along with the public areas of course. We look forward to the pleasure of welcoming you back soon. Yours gratefully, Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2019
Svar fra Magnus den 28. sep. 2019
Dear Anonymous, Just a big thank you & welcome back soon! Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2019
Svar fra Manager den 28. sep. 2019
Dear Anonymous, Thank you very much! Magnus - general manager

10/10 – Utmerket

Jonathan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beautiful property. Excellent food and service . But really nothing much to do except swimming in the pool and chill and get some sun. Great cocktails
Bodde her 2 netter i september 2019
Svar fra Magnus den 28. sep. 2019
Dear Jonathan, A brief note to thank you on behalf on the team for taking the time to share. We are proud to have made your stay special! Yours, Magnus - general manager

10/10 – Utmerket

Alice

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect property & friendly staff
Will visit and stay longer for next visit.
Bodde her 1 natt i august 2019
Svar fra Vanda den 5. sep. 2019
Dear Alice, We are very glad you had a truly pleasant stay at the estate! The entire team looks forward to welcome you back for more amazing experiences.

10/10 – Utmerket

Verifisert reisende

Bodde her 3 netter i august 2019
Svar fra Magnus den 22. aug. 2019
Dear M. Anonymous, many thanks and welcome back soon! Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i august 2019
Svar fra Magnus den 7. aug. 2019
Dear M. Anonymous thank you very much! Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juli 2019
Svar fra Magnus den 3. aug. 2019
Thank you! Magnus - general manager

10/10 – Utmerket

Stephanie og Wolfsburg

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Toller Service und einfach eine perfekte Entspannungsoase. Bei Ankunft und Abfahrt von der Fährstation werden sogar die Einreiseformalitäten und Check In übernommen während man in der Sanchaya Lounge entspannt einen Kaffee trinkt und Früchte genießt. Das Essen ist sehr gut und da die ganze Anlage etwa 30 Gästezimmer/-villen hat, ist es angenehm ruhig auch tagsüber am Pool. Wer Entspannung und perfekten Service möchte, ist hier genau richtig!!
Bodde her 3 netter i juli 2019

10/10 – Utmerket

Verifisert reisende

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2019
Svar fra Magnus den 3. aug. 2019
Well thank you very much! Magnus, general manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall is amazing except the pillows were too soft, I got my neck pain after the stay.
Bodde her 1 natt i juni 2019
Svar fra Vanda den 10. juli 2019
Hi, Many thanks for choosing to stay with us in Bintan! We apologize for the inconvenience. It's unfortunate that you have missed our pillow menu that's available in the room. We will communicate better in the future. The entire team looks forward to welcome you back at the estate! With best regards, Vanda and The Sanchaya Team

10/10 – Utmerket

Kuharajahsingam

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good stay at Sanchaya
Generally amazing. But some aspects of the hotel property looks a bit jaded. In my room, the mobile shower head came loose; the coffee machine didn't work as well as other brands. When checking in elders, artisans must take time and explain slowly how complex things work...shower, Apple TV connections. We had to call assistance for these.
Bodde her 3 netter i juni 2019
Svar fra Magnus den 13. juni 2019
Dear Mr Singham, Being sorry I was traveling during your stay I must thank you also on behalf of the estate team for your kind review - and for the feedback! We discussed this morning and are implementing some adjustments. We look forward to seeing you soon again, Yours, Magnus - general manager

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
部屋は素晴らしかった
Bodde her 2 netter i mai 2019
Svar fra Magnus den 15. mai 2019
Dear Anonymous, very glad you enjoyed and liked the room - thank you! Magnus - general manager

10/10 – Utmerket

Yuk

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
部屋に電話が見当たらなく、取り付けにきていただきました。ベッド下に落ちていたのですが、対応が遅かったです。それ以外はスタッフの方はみなさん親切で、申し分ない対応をしていただきました。
Bodde her 1 natt i april 2019
Svar fra Magnus den 6. mai 2019
Dear Yuk, Thank you very much it was wonderful to have you as a Guest and the team joins me in wishing you back soon. Apologies for the issue with the phone, it is now fixed. Yours, Magnus - general manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2019
Svar fra Magnus den 27. apr. 2019
Dear M. Anonymous, thank you for taking the time! Magnus - general manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mars 2019
Svar fra Magnus den 28. mars 2019
Many thanks! Magnus - general manager

10/10 – Utmerket

Grace og Singapore

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mars 2019
Svar fra Magnus den 26. mars 2019
Dear Grace, many thanks for the kind rating! It was great having you both and we look forward to greeting you back soon. Yours, Magnus - general manager