Hei,tusen takk for den fantastiske anmeldelsen!Dette her setter vi stor pris på. Det er viktig for oss at alle gjester er fornøyd og vi jobber hver eneste dag med å forbedre det. Derfor er det viktig med slike gode tilbakemeldinger også.Vi ser frem til å ønske deg velkommen tilbake til Mercure Bilbao Jardines de Albia snart. Ha en flott dag,Sito Pons, General Manager

Dear Andreas, Please accept our sincere thanks for this kind feedback. We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We would love to welcome you back in the future. Very best wishes, Sito Pons, General Manager

Dear Isabel,We thank you for taking the time to provide us with your feedback.We are delighted to hear that you found the room to be clean, However, we regret that not everything about your stay met your expectations. Due to our central location, views from some of our rooms can be limited, and we are sorry if this aspect did not meet your expectations. Additionally, we understand that navigating to our property can sometimes be challenging, and we appreciate your patience in this matter.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Sito Pons, General Manager

Estimado José,Gracias por su reseña acerca de su estancia en nuestro hotel.Nos complace saber que nuestro desayuno fue de su agrado y que la calidad de la habitación cumplió con sus expectativas, así como la amplitud y limpieza del baño. Es gratificante también recibir comentarios positivos sobre la cordialidad de nuestro equipo.Lamentamos sinceramente que haya experimentado molestias por el ruido nocturno. Aunque nuestras ventanas son de doble acristalamiento para minimizar el sonido exterior, entendemos que esto puede haber afectado su descanso. Apreciamos su observación y nos esforzamos constantemente por mejorar la experiencia de nuestros huéspedes.Respecto al estacionamiento, nos alegra que haya utilizado este servicio, y aunque sabemos que puede resultar un poco complicado debido a la ubicación en una calle diferente, esperamos que la comodidad de tener acceso directo a nuestras instalaciones haya sido de su conveniencia.Esperamos volver a hospedarle en otra ocasión. Cordialmente,Sito Pons, Director general

Dear Frank,Thank you for this positive review of your stay with us.We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We would love to welcome you back on many more occasions. Best wishes,Sito Pons, General Manager

Estimado Antonio,Muchísimas gracias por la excelente valoración que le ha otorgado al Mercure Bilbao Jardines de Albia.Nos alegra mucho que nos eligiera como su hotel de confianza durante estos días que ha pasado en Bilbao. Esperamos que se haya llevado un maravilloso recuerdo de su visita a nuestra hermosa ciudad y, le agradecemos de corazón su magnífica valoración.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,Sito Pons, Director general

Dear Alexandra,Thank you for this great feedback about your recent stay.It is truly rewarding to know that our central location provided you with the convenience to explore the best of both the Old and New towns, and that you found solace by the river and Bilboat pier. Our team at Mercure Bilbao Jardines de Albia is committed to delivering exceptional service, and it is gratifying to hear that they were instrumental in making your stay enjoyable.The spaciousness and brightness of your room are aspects we take great pride in, and we are glad they contributed positively to your experience. Your remarks on the room's cleanliness and the overall condition of our hotel reinforce our dedication to maintaining high standards.Thank you for recognizing our room amenities, which are designed to provide a comfortable and convenient stay for our valued guests like you. We are pleased to have met your expectations in every aspect of your visit.We all look forward to welcoming you back in the future.Kind regards,Sito Pons, General Manager