I had a great time with my family in Big Bear. We were only there for 3 days, just a quick birthday getaway with the family. The property is run down and dirty. It’s not that they missed sweeping or missing towels, it just down right needs to be cleaned. The property manager only reply after we left was to defend herself and tell me how the property was up to their standards, quality control blah blah blah- if that’s their standards they need to raise them. Here is a list of grossness we had to put up with:
1. Dirty floors and no vacuum, a mop but no floor cleaner to clean said floor
2. Hair on master bed, and some kind of mold on the mattress when we stripped the bed - we did have to buy blankets when we were down there so we could sleep
3. No bed bug covers on master bedroom
4. Master bath floor had grime, I think from the dryer that is located in the master bathroom
5. Towels smelled like dirt
6. Every plate and cooking utensil dirty
7. Pine needles covered the porch - we swept when we got there, and when we left there were some but not the thick coating when we arrived
8. Internet sucks & limited channels
9. They scheduled a city inspector during our stay, so unprofessional
10. After I addressed these issues with the property manager and she said she would be getting back to me, never even bothered or apologized for the inconvenience of the inspector arriving and the poor condition of the rental
Do yourself a favor and don’t stay here, the house could be great, unfortunately it’s not being managed with care.