Cranes Farm Road, Waterfront Walk, Festival Leisure Park, Basildon, England
Anmeldelser
7,8
Bra
Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 245 av totalt 673 anmeldelser." "
10 – Utmerket
245
Rangering på 8 − Bra. 226 av totalt 673 anmeldelser." "
8 – Bra
226
Rangering på 6 − Grei. 118 av totalt 673 anmeldelser." "
6 – Grei
118
Rangering på 4 − Dårlig. 47 av totalt 673 anmeldelser." "
4 – Dårlig
47
Rangering på 2 − Forferdelig. 37 av totalt 673 anmeldelser." "
2 – Forferdelig
37
8,2/10
Renhold
8,4/10
Personale og service
8,0/10
Fasiliteter
7,6/10
Overnattingsstedets bygg og tilstand
8,2/10
Miljøvennlige løsninger
Anmeldelser
10/10 – Utmerket
Kari
Reiste med familie
3. des. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kari
Bodde her 3 netter i november 2023
8/10 – Bra
Kari
20. sep. 2018
Likte: Renhold, personale og service og romkomfort
Veldig hyggelig men litt slitt hotell. Maten var veldig god og de ansatte var blide og hyggelige
Kari
Bodde her 5 netter i september 2018
8/10 – Bra
Espen Hovind
27. apr. 2016
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Espen Hovind
10/10 – Utmerket
Verifisert reisende
12. aug. 2015
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
6/10 – Grei
Verifisert reisende
10. mars 2014
Likte ikke: Overnattingsstedets bygg og tilstand
helt enkelt, men ok til formålet pga beliggenhet
Verifisert reisende
8/10 – Bra
Verifisert reisende
29. mai 2012
Likte: Personale og service og overnattingsstedets bygg og tilstand
Veldig god service på peronal,især resepsjonen.
Verifisert reisende
10/10 – Utmerket
Christopher Lee
Forretningsreisende
12. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel, staff very friendly and helpful, lots of parking spaces and loads of restaurants in walking distance of the hotel
Christopher Lee
Bodde her 1 natt i april 2024
10/10 – Utmerket
Sandra
18. mars 2024
Excellent reception and free upgrade. A mistake was made on my food order so we were given free drinks without asking for anything! Lovrkyvstaff
Sandra
Bodde her 1 natt i mars 2024
10/10 – Utmerket
Paula
25. feb. 2024
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Paula
Bodde her 1 natt i februar 2024
Svar fra Christy den 26. feb. 2024
Dear Paula,Thank you so much for the really great 10/10 It is so important to myself and the team that we get feedback that lets us know what we could do better but also this sort of feedback so that we know we got it right. A very BIG thank you from all of us here at HI Basildon.We hope to welcome you back again soon.Kind regardsChristy
10/10 – Utmerket
Teresa
18. feb. 2024
Teresa
Bodde her 1 natt i februar 2024
Svar fra Christy den 20. feb. 2024
Good morning Teresa,What a lovely 10/10. Thank you so much for taking the time to do this for us. It always makes us all at the Hotel so happy when our guests had a great experience.We hope to welcome you back again soon.Kind regardsChristy
6/10 – Grei
Nicholas
Forretningsreisende
16. feb. 2024
Likte: Personale og service
Recently stayed here for 1 night as was working in the vicinity. Hotel had free parking and modern reception/ bar area. Receptionists were friendly. Rooms were dingy and dated. Location is just off a large complex with cinema, bowling, restaurants etc
Nicholas
Bodde her 1 natt i februar 2024
Svar fra Christy den 19. feb. 2024
Hi Nicholas,Some lovely comments regarding your recent stay with us. If there is something we can do to bump that 3 up to a 4 please let us know as a 3 is not really what we would expect with such great comments.We hope to welcome you back again soon.Kind regardsChristy
6/10 – Grei
Dean
Reiste med familie
28. jan. 2024
Likte: Renhold og personale og service
Staff were very friendly and fantastic but they took a £50 deposit off my card which I still have not got back also the tv was very quiet and there was banging in the pipes all night
But can’t fault the staff or facilities
Dean
Bodde her 1 natt i januar 2024
Svar fra Christy den 29. jan. 2024
Good morning Dean,Thank you so much for the lovely comment regarding the Team-They are great, aren't they!The pre-auth of 50 was released upon check out but may take up to 3 working days for your bank to process their end. It does state on the registration card that you signed that this is standard practice but they guys should also explain this so that you are aware. The TV's do have a sound limiter on them so that neighbouring guests are not disturbed. This can be altered but only if the resident guest has hearing issues. I am really sorry that this affected your stay. If you are staying again and need any assistance please don't hesitate to contact me directly.Kind regardsChristy
10/10 – Utmerket
Oluwarotimi steve
20. jan. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything is perfect
Oluwarotimi steve
Bodde her 1 natt i januar 2024
Svar fra Christy den 22. jan. 2024
Hi Steve,A lovely 5/5. Very, very much appreciated by us all at the Hotel.Kind regardsChristy
6/10 – Grei
Rob
12. jan. 2024
Rob
Bodde her 3 netter i januar 2024
Svar fra Christy den 15. jan. 2024
Hi Rob,Thank you for taking the time to complete your feedback. I am so sorry that your stay is not what I would expect it to be. If you could contact the hotel directly with any feedback it would be really appreciated. We use feedback such as yours to help coach in in what we can do better but when there are no comments it makes it a little difficult in knowing what went wrong.I look forward to hearing from you.Kind regardsChristy
10/10 – Utmerket
Verifisert reisende
Forretningsreisende
5. jan. 2024
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely place to stay
Nice comfort place. Quiet even if it’s right next to a retail park. Everything you need in one area
Verifisert reisende
Bodde her 2 netter i januar 2024
Svar fra Christy den 8. jan. 2024
Good afternoon,Thank you so much for taking the time to give such wonderful feedback. Very very much appreciated by us all at HI Basildon.We hope to see you again one day.Kind regardsChristy
10/10 – Utmerket
Emily
Reiste med partner
30. des. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Emily
Bodde her 1 natt i desember 2023
Svar fra Christy den 20. feb. 2024
Hi Emily,Thank you for taking the time to give us a fabulous 5/5 score. I am so sorry that I this reply is a late one. It seems there was a little glitch and I have only just seen it for some reason. A very late Happy New Year to you!Kind regardsChristy
10/10 – Utmerket
Zeeshan
11. des. 2023
Zeeshan
Bodde her 1 natt i november 2023
Svar fra Christy den 15. des. 2023
Hello Zeeshan,What a lovely score-thankyou so much.We hope to see you again soon.Kind regardsChristy
6/10 – Grei
John
28. nov. 2023
John
Bodde her 1 natt i november 2023
4/10 – Dårlig
gerald
Reiste med familie og små barn
27. nov. 2023
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Unable to dine with full family as breakfast room not accessible for disabled or the infirm
gerald
Bodde her 2 netter i november 2023
Svar fra Christy den 28. nov. 2023
Good morning Gerald,Thank you for taking the time to provide your feedback. I have investigated and although it is very unfortunate that due to the structure of our building the breakfast room is not accessible it was explained that we could set up a table and the whole table would be served together so that of course your party can all eat together. We do not like the fact that it is impossible for us to have a lift fitted but we do ensure that all parties can still eat together and this is always explained fully. I am very sorry that perhaps this was misunderstood.Kind regardsChristy
10/10 – Utmerket
Joe
22. nov. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Joe
Bodde her 1 natt i september 2023
Svar fra Christy den 24. nov. 2023
Hi Joe,WOW! Thank you so much. We do all love a 5/5 so very much appreciated from all of us at HI Basildon.Kind regardsChristy
8/10 – Bra
Joseph
11. nov. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Joseph
Bodde her 3 netter i november 2023
Svar fra Christy den 24. nov. 2023
Hi Joseph,We will definitely take a 4/5.We hope to see you again soon.Kind regardsChristy
6/10 – Grei
Andrew og Southend on Sea
6. nov. 2023
Andrew
Bodde her 2 netter i november 2023
Svar fra Christy den 30. nov. 2023
Hi Andrew,We rally would like to see that score a little higher. Please always let us know if you are having any issues whilst you are at the hotel so that we can perhaps resolve them for you.Kind regards
10/10 – Utmerket
Erica
6. nov. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Erica
Bodde her 1 natt i november 2023
Svar fra Christy den 7. nov. 2023
Hi Erica,Thank you so much for the lovely 10/10We look forward to welcoming you back.Kind regardsChristy
10/10 – Utmerket
dennis
31. okt. 2023
Likte: Fasiliteter
Staff excellent
dennis
Bodde her 1 natt i oktober 2023
Svar fra Christy den 24. nov. 2023
Hi Dennis,The Team were so happy to see that you thought they were excellent.We look forward to welcoming you back again soon.Kind regardsChristy
10/10 – Utmerket
Verifisert reisende
24. okt. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 2 netter i oktober 2023
Svar fra Christy den 1. nov. 2023
10/10 Beautiful.Thank you so much!
10/10 – Utmerket
ANTOINETTE
8. okt. 2023
ANTOINETTE
Bodde her 3 netter i oktober 2023
Svar fra Christy den 17. okt. 2023
Hi Antoinette,Thank you so much for the lovely high scores. It is very much appreciated by the whole team at HI Basildon.Kin d regardsChristy
10/10 – Utmerket
Michael
25. sep. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay… but parking payment was cheeky
The stay was superb…can’t fault the hotel or service! However to pay for parking as a paying guest was very cheeky … not good!
Michael
Bodde her 1 natt i september 2023
Svar fra Christy den 17. okt. 2023
Dear Michael,Thank you so much for the lovely feedback. Please when you stay again join up to our IHG rewards scheme-It's completely free of charge and one of the benefits when you stay at our hotel is complimentary parking.We look forward to welcoming you back again soon. Kind regardsChristy
8/10 – Bra
martin
24. sep. 2023
martin
Bodde her 2 netter i september 2023
Svar fra Christy den 26. sep. 2023
Good morning Martin,Thank you for taking the time to complete your feedback. An 8/10 makes us all very happy.We hope to welcome you back again soon.Kind regards
10/10 – Utmerket
Craig
20. sep. 2023
Craig
Bodde her 2 netter i september 2023
Svar fra Christy den 7. nov. 2023
Hi Craig,Lovely score. A BIG thank you from all of us at HI Basildon.See you again soon.Kind regardsChristy
10/10 – Utmerket
Sylvia og Catford
15. sep. 2023
Sylvia
Bodde her 1 natt i september 2023
Svar fra Christy den 7. nov. 2023
Hi Sylvia,What a great score. So pleased you had a good stay.We hope to see you again soon.Kind regardsChristy
4/10 – Dårlig
John
11. sep. 2023
John
Bodde her 1 natt i september 2023
Svar fra Christy den 13. sep. 2023
Dear John,Please could you contact me directly and let me know of any issues you faced so that I can investigate. We really would rather resolve any issues our guests have so that we can ensure they don't happen again.Kind regards
10/10 – Utmerket
Kimberley
10. sep. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Solo stay
Great location. Clean hotel, welcoming staff. Comfortable bed
Kimberley
Bodde her 2 netter i september 2023
Svar fra Christy den 11. sep. 2023
Good morning,Thank you for taking the time to provide your feedback. 10/10 is exactly what we love to see.We hope to welcome you back again soon.Kind regardsChristy
10/10 – Utmerket
Abbey
5. sep. 2023
Abbey
Bodde her 1 natt i september 2023
Svar fra Christy den 7. sep. 2023
Good morning Abbey,What a lovely high score to see when we all arrive at work. Thank you so much for taking the time to do this for us.We hope to see you again soon.Kind regardsChristy
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
1.the dining experience was excellent
2. the backyard is beautiful
3.no parking
4.the front office staffs are horrible
5. no customer service
6. next time do not want to go back to that hotel or will recoment anyone
THOMAS
Bodde her 3 netter i august 2023
Svar fra Christy den 4. sep. 2023
Dear Thomas,This is not good at all. Please contact the hotel directly so that I can investigate. Our team are what makes us great and that your experience does not reflect that is very disappointing.I look forward to hearing from you,Kind regardsChristy
10/10 – Utmerket
Robert
Reiste med familie
2. sep. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I could not fault the hotel for their service. Also their food was amazing.
The room was fabulous, only fault was hair dryer did not reach the mirrors. Also paying for parking we did not knownto see reception first before paying for parking.
We would definitely be back and book again!
Robert
Bodde her 2 netter i august 2023
Svar fra Christy den 4. sep. 2023
Dear Robert,That is some great feedback with some good bits but also some constructive comments that we can work on. We have just upgraded all of our TV's which is great but it has caused the issue of not being able to now fit the mirror on the wall. We are looking to resolve this very soon.We hope to welcome you back again.Kind regardsChristy
2/10 – Forferdelig
Christine
30. aug. 2023
Christine
Bodde her 1 natt i august 2023
Svar fra Christy den 7. sep. 2023
Hi Christine,Please could you let us know what issues you faced so that we can at least try and resolve them for the next guest but also to let you know that a 2/10 score is not what we would expect or want.I look forward to you contacting the hotel directly.Christy
10/10 – Utmerket
Niall
30. aug. 2023
Niall
Bodde her 1 natt i august 2023
Svar fra Christy den 7. sep. 2023
You are a star and you know it!
10/10 – Utmerket
Michael
Reiste med partner
29. aug. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice comfy hotel with great staff - in a very pleasing setting with Lake etc. Our second visit!! Breakfast foods great and such a variety = really sets you up for the day!!
Michael
Bodde her 1 natt i august 2023
Svar fra Christy den 7. sep. 2023
Hi Michael,Thank you so much for the lovely score and comments. This makes myself and the team really happy.Kind regardsChristy
10/10 – Utmerket
CAROLE
Reiste med familie
28. aug. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We was over the moon and the safe was friendly polite and nothing was to much trouble to make us feel very at home 💖💖😘
CAROLE
Bodde her 1 natt i august 2023
Svar fra Christy den 29. aug. 2023
Good morning Carole,What lovely feedback to see in the morning. The team and myself are really pleased that you enjoyed your experience with us but even more pleased that you took the time to share!We hope to welcome you back again soon.Kind regardsChristy
8/10 – Bra
Stuart
28. aug. 2023
The staff were professional and , so helpful. We only had one complaint in the breakfast room railway workers were allowed in with their very dirty , greasy overalls on, this was more of a cleaning issue, they could have made the chairs dirty for other guests
Stuart
Bodde her 4 netter i august 2023
Svar fra Christy den 29. aug. 2023
Hi Stuart,Thank you for taking the time to provide feedback. It really is very important for the whole team that our guests do this for us and your kind comments will make the team smile as they did for me.I will take on board your comments regarding the other guests and see what I can do about that for the future.Kind regardsChristy
2/10 – Forferdelig
Amelia
28. aug. 2023
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amelia
Bodde her 1 natt i august 2023
Svar fra Christy den 29. aug. 2023
Hello Amelia,I would really hope that you could provide some feedback that we could work on or perhaps try to resolve any issues you had. Giving a 1/5 does not help us to make it up to you or know where we went wrong on this occasion. If you would like to contact the hotel directly I would be more than happy to help.Kind regardsChristy
4/10 – Dårlig
R
22. aug. 2023
Room not ready
Arrived around 3pm checked in and given room key when we got to room cleaning was still in progress reception did allocate another room but all in all very disappointed this happened
R
Bodde her 1 natt i august 2023
8/10 – Bra
Adam
21. aug. 2023
Adam
Bodde her 1 natt i august 2023
Svar fra Christy den 22. aug. 2023
Dear Adam,A lovely 8/10. Thank you so much.Kind regards
10/10 – Utmerket
Catherine
Reiste med familie
19. aug. 2023
Likte: Renhold, personale og service og fasiliteter
Ideal location for visiting our friends
Catherine
Bodde her 1 natt i august 2023
Svar fra Christy den 22. aug. 2023
5/5... beautiful! Thank you Catherine.
8/10 – Bra
Stephanie Jane
19. aug. 2023
Stephanie Jane
Bodde her 1 natt i august 2023
Svar fra Christy den 22. aug. 2023
Hi Stephanie,Thank you for the 8/10Kind regards
10/10 – Utmerket
Peter
18. aug. 2023
Peter
Bodde her 2 netter i august 2023
Svar fra Christy den 22. aug. 2023
10/10This is our favourite score.Thank you so much for taking the time to provide feedback.We hope to see you again soon.Kind regards
10/10 – Utmerket
Peter
15. aug. 2023
Peter
Bodde her 2 netter i august 2023
Svar fra Christy den 17. aug. 2023
10/10Beautiful....Thank you so much Peter.We hope to welcome you back again soon.
10/10 – Utmerket
Ashok
14. aug. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ashok
Bodde her 1 natt i august 2023
Svar fra Christy den 17. aug. 2023
Lovely. Thank you for the great score Ashok.We will hopefully see you again one day.
10/10 – Utmerket
joanne
13. aug. 2023
joanne
Bodde her 1 natt i august 2023
Svar fra Christy den 17. aug. 2023
Hi Joanne,What a great score. A BIG thank you from all of us HI Basildon.