Eksteriør

Anmeldelser av Mercure Kuta Bali

4 out of 5
Mercure Kuta Bali
Jalan Pantai Kuta 10 X, Br Pande Mas, Kuta, Bali

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 218 av totalt 635 anmeldelser." "
Rangering på 8 − Bra. 253 av totalt 635 anmeldelser." "
Rangering på 6 − Grei. 108 av totalt 635 anmeldelser." "
Rangering på 4 − Dårlig. 43 av totalt 635 anmeldelser." "
Rangering på 2 − Forferdelig. 13 av totalt 635 anmeldelser." "

8,0/10

Renhold

8,4/10

Personale og service

8,0/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Egen taxi service var veldig bra. Mye trafikk i området var negativt.
Bodde her 20 netter i april 2019
Svar fra Tony Andrianto den 8. mai 2019
Kjære gjest, Vi setter stor pris på dine kommentarer om oppholdet på Mercure Kuta Bali. Det er alltid en fornøyelse å motta positiv tilbakemelding. Jeg vil dele dine kommentarer med teamet vårt. Jeg er sikker på at denne tilbakemeldingen vil tjene som en oppmuntring til alle våre ansatte, da vi streber for kontinuerlig å forbedre kvaliteten på tjenestene våre. Takk igjen for å dele din erfaring, og vi håper at ditt neste besøk vil være like hyggelig som den forrige. Vennlig hilsen, Tony Andrianto Daglig leder

4/10 – Dårlig

Not Provided

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
4 stjerners? tvilsomt. begynner å bli slitt. fortløpende vedlikehold trengs. overraskende små rom og elendig plass for å legge vekk klær og kofferter. vennlig og imøtekommende personale. middelmådig frokosttilbud. Varm mat skal ikke være lunken. kaffe og te må være skikkelig varm også. Dårlig utvalg av frukt.
Svar fra Renny Margaretha den 16. apr. 2016
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Kuta Beach Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service

8/10 – Bra

Joshua Liam

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Right on the beach mall in walking distance along with lots of shops
Bodde her 14 netter i februar 2024

10/10 – Utmerket

ERI

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
バリ旅行の1日目にこちらに宿泊しました。なんといっても、スタッフの優しさが神です。日本とは違ったホスピタリティでとてもフレンドリーに迎えて頂けます。お部屋も快適で、特に屋上のプールは景色も最高でした。私が宿泊した日は曇りだったので、サンセットを見られなかったですが、晴れていると綺麗にサンセットを眺めることがだきます。とてもいい思い出な宿泊でした。ありがとうございます。
Bodde her 1 natt i april 2024
Svar fra Tony Andrianto den 25. apr. 2024
親愛なるエリさんメルキュール クタ ビーチ バリでのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。肯定的なフィードバックを受け取るのはいつも嬉しいことです。あなたのコメントを私たちのチームと共有します。このフィードバックは、サービスの品質の継続的な向上に努めるすべてのスタッフの励みになると確信しています。ご経験を共有していただき、重ねて御礼申し上げます。次回のご訪問が前回と同様に快適なものとなることを願っております。心から、トニー・アンドリアントゼネラルマネージャー

8/10 – Bra

James

Forretningsreisende, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice location for people who want to access the beach and interact with locals. Food and Room Services: They deliver the food on time, very respectful, a little pricey compared to previous hotels I’ve stayed. But overall amazing service with no negatives. Cleaning: The highlight of my stay is the daily cleaning and change of sheets, toiletries supplied on a daily basis, and guest services attendants being very respectful and meticulous. 10/10. Front Desk: A little negative for the front desk staff; they are overly inquisitive and don’t inform you when food or an item arrives for you—they leave it there until you call to check. Also, they sometimes point at you, whisper to each other, and laugh which is quite rude, a bit too loud for my liking when communicating with patrons. I have to point out that I only saw this behavior with specific staff and made it a point to know their names but wouldn’t put it here. There was only one lady who was very professional; she has braces on her teeth. Overall, an amazing hotel. I would book again for my next travel but hope the hotel management can speak to the ladies at the front desk.
Bodde her 5 netter i mars 2024
Svar fra Tony Andrianto den 10. apr. 2024
Dear Mr. James,Thank you for taking the time to share your experiences and valuable input.Please accept our apologies that your recent visit did not meet your expectations.Rest assured that we will take immediate action on your feedback, so that something similar doesn't happen again in the future.Once again, thank you for your feedback and we hope you give us another chance to improve your next visit to Bali.Regards,Tony AndriantoGeneral Manager

8/10 – Bra

ATSUSHI og Naha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
施設は古いが情緒があって良い 交通に便利
Bodde her 8 netter i mars 2024
Svar fra Tony Andrianto den 10. apr. 2024
Atsushi 様、あなたの経験と貴重な意見を共有するために時間を割いていただきありがとうございます。最近のご訪問がご期待に添えなかったことをお詫び申し上げます。いただいたご意見につきましては、今後同様のことがないよう早急に対応させていただきますので、ご安心ください。フィードバックをお寄せいただきありがとうございます。次回のバリ島への訪問を改善する機会をいただければ幸いです。よろしく、トニー・アンドリアントゼネラルマネージャー

10/10 – Utmerket

Winchelle Lou

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra TONY ANDRIANTO den 15. mars 2024
Dear Mrs. Winchelle Lou,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

8/10 – Bra

Asger

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So i really liked this place. Beatiful spot and view from the roof. Food was okay. Very nice ppl. BUT clean your windows so you can look out on the ocean view and dry your floors after cleaning, so the guest doesn't have to. And put on the bill what you pay for to be professional. See you next time!
Bodde her 2 netter i mars 2024
Svar fra TONY ANDRIANTO den 15. mars 2024
Dear Mr/s. Asger,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 – Utmerket

Gary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very friendly staff and always smiling. Great location on beachfront and many dinner options in walking distance.
Bodde her 7 netter i februar 2024
Svar fra Tony Andrianto den 26. feb. 2024
Dear Gary,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 – Utmerket

Shalini

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Area around the hotel was great. A lot of dining and shopping options. Rooms were ok as well.
Bodde her 4 netter i februar 2024
Svar fra TONY ANDRIANTO den 22. feb. 2024
Dear Shalini,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 – Utmerket

Linda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location. Helpful staff
Helpful staff. Great location. Walkable to everything. Great beach view. Random fireworks at the beach was a plus.
Bodde her 4 netter i januar 2024
Svar fra Tony Andrianto den 13. feb. 2024
Dear Linda,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 – Utmerket

Carmela

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The infinity pool overlooking the ocean was amazing
Bodde her 7 netter i desember 2023
Svar fra Tony Andrianto den 7. jan. 2024
Dear Carmela,We are very grateful for your comments regarding your visit to Mercure Kuta Bali. It is a pleasure for us to receive positive feedback.We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,Tony Andrianto,General Manager

10/10 – Utmerket

Edward Michael

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Every employee was super friendly, helpful, and attentive to my every request. I will indeed stay here again.
Bodde her 12 netter i november 2023
Svar fra Tony Andrianto den 18. des. 2023
Dear Mr. Edward Michael,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

10/10 – Utmerket

YOHEI

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
アンケート回答: 宿泊施設は非常に満足で、また利用したいと思います。ビーチに近く、その利便性に感謝しています。送迎サービスは利用しやすく、移動がスムーズでした。スタッフの方々はとても気さくで親しみやすい対応をしてくれ、滞在がより快適でした。朝食はオーソドックスで美味しく、特に気に入っています。
Bodde her 3 netter i november 2023
Svar fra Tony Andrianto den 18. des. 2023
お客様、この度はバリ島をご訪問の際、メルキュール クタ ビーチ バリをご滞在場所としてご選択いただき、また、感謝の気持ちを共有していただきまして誠にありがとうございます。素晴らしいご滞在をお過ごしいただき、特に当ホテルを高く評価していただけたことを嬉しく思います。 私たちのスタッフが提供するサービスに関するあなたのコメントは非常に嬉しく、チーム全体で共有されます。メルキュール クタ ビーチ バリでお客様をお迎えできることをスタッフ一同楽しみにしています。よろしくお願いします、トニー・アンドリアントゼネラルマネージャー

4/10 – Dårlig

Karen

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Staff were lovely but property and grounds need updating,room was very small as was the balcony,could only fit one person and chair out there.Air conditioning was not working very well and the fridge was not even cold,best part of the resort was the location
Bodde her 7 netter i oktober 2023
Svar fra Tony Andrianto den 28. okt. 2023
Dear Karen,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

6/10 – Grei

Tammy

Likte: Personale og service
Bodde her 2 netter i oktober 2023
Svar fra Tony Andrianto den 28. okt. 2023
Dear Tammy,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

6/10 – Grei

Hugo

Bodde her 3 netter i september 2023
Svar fra Tony Andrianto den 27. sep. 2023
Dear Mr. Hugo,We very much appreciate your comments regarding your stay at Mercure Kuta Beach Bali. We apologize if during your stay at our hotel there are unpleasant services provided by Mercure Kuta Bali’s team.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

10/10 – Utmerket

Pauline

Bodde her 3 netter i september 2023
Svar fra Tony Andrianto den 27. sep. 2023
Dear Pauline,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

8/10 – Bra

Emma

Reiste med partner
Likte: Personale og service
Nice hotel convenient for 1 night before flight. Very friendly staff!
Bodde her 1 natt i september 2023
Svar fra Tony Andrianto den 28. okt. 2023
Dear Emma,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

10/10 – Utmerket

Jean-Guy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, the rooms are well maintained and confortable, the view from the balcony is amazing.. plus the staff is super friendly they will make everything to make you enjoy your stay, i wasn't expecting that from a big hotel. Breakfast buffet has lot of option and was delicious.. found my new hotel for my stays in kuta.
Bodde her 1 natt i september 2023
Svar fra Tony den 14. sep. 2023
Dear Jean Guy,We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali.It is always a pleasure to received positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 – Bra

Richard

Bodde her 1 natt i september 2023
Svar fra Tony Andrianto den 14. sep. 2023
Dear Richard,We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 – Bra

Annett

Likte: Renhold og personale og service
Bodde her 21 netter i august 2023
Svar fra Tony Andrianto den 8. sep. 2023
Dear Mr/s. Annett,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

Nestor Gustavo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excelente todo! Lo mejor son sus empleados! Que atención por Dios !
Bodde her 7 netter i august 2023
Svar fra Tony Andrianto den 8. sep. 2023
Dear Mr/s. Nestor Gustavo,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 – Bra

Frank

Reiste med partner
Likte: Personale og service og fasiliteter
For the price I paid per night, breakfast should have been included!
Bodde her 2 netter i august 2023
Svar fra Tony Andrianto den 8. sep. 2023
Dear Mr.Frank,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

4/10 – Dårlig

Hong Jhih

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
除了地理位置方便,沒有其他優點。
Bodde her 2 netter i juli 2023
Svar fra Tony Andrianto General Manager den 8. aug. 2023
Dear Mr/s. Hong Jhih, Thank you for taking the time to share your experiences and valuable feedback. Please accept our apologies that your recent stay did not measure up to your expectations. Rest assured that we will take action immediately regarding your feedback, so that it won’t happen again in the future. Once again, thank you for your feedback and we do hope you will give us another opportunity to make it right on your future visit to Bali. Best regards, Tony Andrianto General Manager

10/10 – Utmerket

Lindsay

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent location. Walking distance to shops and restaurants and beach . Very friendly staff. Thank you.
Svar fra Tony Andrianto den 28. juni 2023
Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

Lindsay

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location. We had great time stay this hotel. Walking distance to shops restaurants and beach . Very friendly staff. Thank you.
Svar fra Tony Andrianto den 28. juni 2023
Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

David

Likte: Personale og service
The staff where fantastic, rooms clean change linen everyday , had a wonderful time.
Bodde her 22 netter i mai 2023
Svar fra Tony Andrianto den 2. juni 2023
Dear Mr. David,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

florentin

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Tout était parfait rien à dire sur le personnel la qualité du service la propreté merci à eux pour ce séjours
Bodde her 10 netter i mai 2023
Svar fra Tony Andrianto den 29. mai 2023
Madame/Monsieur florentin,Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Kuta Bali.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleursTony AndriantoGeneral Manager

8/10 – Bra

Nhlanhla

Bodde her 4 netter i mai 2023
Svar fra Tony Andrianto den 13. juni 2023
Dear Mr. Nhlanhla,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 – Bra

chong

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Tony Andrianto den 8. juni 2023
Dear Mr. chong,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

Moe og Los Angeles

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location, staff, and breakfast were good
Bodde her 3 netter i april 2023
Svar fra Tony Andrianto den 8. mai 2023
Dear Mr/s. Moe,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

8/10 – Bra

Yuji og Chiba,Mihama-ku,Utase

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
ビーチが目の前で飲食店やショッピングモールも近くにありとても便利です。屋上のインフィニティプールからの景色も素晴らしく、部屋や設備は若干古いもののスタッフも親切な方が多い感じで満足しました。
Bodde her 13 netter i april 2023
Svar fra Tony Andrianto den 2. mai 2023
Yuji 様この度は、Mercure Kuta Bali でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。Tony AndriantoGeneral Manager

10/10 – Utmerket

Wing Bong

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
泳池靚!近沙灘
Bodde her 7 netter i april 2023
Svar fra Tony Andrianto den 2. mai 2023
尊敬的 Wing Bong:感謝惠賜有關入住 Mercure Kuta Bali 的寶貴意見。聽到您對我們工作的肯定,十分開心。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信您的反應,將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,會像前一次一樣愉快。謹啟Tony AndriantoGeneral Manager

10/10 – Utmerket

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was in a strategic location with an easy access to convenient stores, pizza hunt, star bucks, restaurants, ATM’s and, the popular landmarks and tourist attractions were in a walkable distance. Since it was a holiday season, the hotel was packed with people so I could hear loud noises in my room. My concern here was every single night during our stay in this hotel, I heard the sounds of bed frame that was moved or arranged by the guest right above our room. Overall, I was impressed by the foods and friendliness of the staffs and trainees within the hotel. 10/10 I will most like stay here on my visit
Bodde her 10 netter i april 2023
Svar fra Tony Andrianto den 26. apr. 2023
Dear Mr. James,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

Adam L

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great staff location and views
Great hotel in a great location with a nice view from the pool area. I saw reviews about water in the room and shower wasn’t up to date but you can’t beat the location so an older shower is fine with me. Would 100% come back. Staff was also amazing.
Bodde her 1 natt i april 2023
Svar fra Tony Andrianto den 12. apr. 2023
Dear Mr. Adam L,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

loretta

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Il personale molto gentile e super efficiente. La pulizia ottima e la colazione a buffet varia e abbondante. Piscina vista mare super!
Bodde her 2 netter i april 2023
Svar fra Tony Andrianto den 12. apr. 2023
Dear Mr/s. loretta,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

David Robert

Bodde her 4 netter i april 2023
Svar fra Tony Andrianto den 2. mai 2023
Dear Mr. David Robert,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

4/10 – Dårlig

Long

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2023
Svar fra Tony Andrianto den 26. apr. 2023
Dear Mr/s. Long,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold og romkomfort
Checked in at 1 am. 1st room, the A/C didn't work. Made them give me a different room which took too long at 1:30 in the morning. Other than that, everything was fine.
Bodde her 3 netter i mars 2023
Svar fra Tony Andrianto den 29. mars 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

Trang

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2023
Svar fra Tony Andrianto den 23. mars 2023
Dear Mr. Trang,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

Hung-Yeh

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
staffs are helpful when checkin. Room facilities are a little bit aged. the infinity pool is amazing with the sunset view.
Bodde her 2 netter i mars 2023
Svar fra Tony Andrianto den 13. mars 2023
Dear Mr/s. Hung-Yeh,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

6/10 – Grei

Sofia

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Låg centralt och servicen var fantastiskt! Däremot var rummen en liten besvikelse. Luktade fuktigt och standarden var inte som på bilderna och enligt förväntan på ett 4-stjärnigt hotell. Inte dåligt, men lite fläckig och otrevlig fåtölj, tråkig balkong mot bakgata och husvägg, slitna väggar, och så lukten som kvarstod under vistelsen.
Bodde her 2 netter i februar 2023
Svar fra Tony Andrianto den 9. mars 2023
Dear Mrs. Sofia,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

justin og rancho cucamonga

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice location Tasty buffet Love rooftop Come back again to this hotel
Bodde her 4 netter i februar 2023
Svar fra Tony Andrianto den 28. feb. 2023
Dear Mr. justin,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 – Utmerket

Kellie Dee

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing, great views from the pool. Easy access to everything Bali has to offer. Lots of shopping and restaurants near by. Clean, quiet, friendly staff, great buffet breakfast. Affordable price. If Will make this our yearly stay.
Bodde her 6 netter i februar 2023
Svar fra Tony Andrianto den 28. feb. 2023
Dear Ms. Kellie Dee,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

6/10 – Grei

Michael

Likte: Personale og service
Bodde her 6 netter i februar 2023
Svar fra Tony Andrianto den 10. mars 2023
Dear Mr. Michael,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 – Bra

Martin

Bodde her 2 netter i januar 2023
Svar fra Tony Andrianto den 1. feb. 2023
Dear Mr. Martin,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 – Bra

YOSUKE

Likte: Personale og service og overnattingsstedets bygg og tilstand
Svar fra Tony Andrianto den 28. okt. 2023
Dear Yosuke,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

6/10 – Grei

Munira

Good for short stay.
our stay was fine as we were out most of the time. Did not like the bathroom as it was pretty small with no space to put you stuff as its basically only a sink. Have to be very careful when showering as the water will seep out and wet the whole bathroom. Staff at Reception and restaurant unfriendly.
Bodde her 3 netter i desember 2022
Svar fra Tony Andrianto den 5. jan. 2023
Dear Mr/s. Munira,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager