Hoteller nær Baby Bear Pond

«Hotel just feels old. Needs updating badly. »

«Room was clean and comfortable. Continental breakfast was limited, and support staff had no energy or positive attitude for a service industry standard. Toaster was slow and old, tables were not cleaned in-between sittings, and items were limited and selections seemed like the cheapest possible selections from purchasing. Exterior of hotel is close to major highway and construction - therefore making it loud in the front facing rooms.»

«My trip was cancelled due to a family emergency back in February. I informed the staff approximately 24 hours in advance in hopes of receiving some form of refund or accommodation. Unfortunately, they were not understanding of the situation and declined to offer any refund, which was disappointing given the circumstances. I expected a greater level of empathy from such a large corporation.»

«Clean well kept friendly staff »

«Issues with filter system in the heater brought to their attention - nothing was done no discount - just thanks for bringing to our attention - we will be travelling down more for medical and need to stay there but won’t if something doesn’t change or if someone doesn’t contact us »

«Barrie Ontario is a snow town, and that's fine, but when you have a hotel in this town and you get alot of snow, then you should remove it...this hotel had massive snow piles that took up a 1/4 of their parking, their wasn't enough room for paying customers to park, they had to park in neighbouring companies and hope they didn't get a ticket.»

«Breakfast was good. Hotel is looking a little shabby these days. Staff are helpful and pleasant »

«Decent room. Though the room had the smell of a wet dog when we initially walked in. We opened the patio doors to air it out for few hrs after that it seemed fine. »

«Too many children allowed to run around unsupervised »

«Property is quite warn, seemingly long overdue for a face lift. Ie: laminate was peeling off the doors. Priced well over its value. Confusing layout makes it difficult to get around; would not be very friendly if you have accessibility issues. »

«Rooms are a bit dated but clean, staff are friendly and amenities are up to par. It’s a place we return to often for our sports team events. Affordable for a group like this and the kids always have fun in the hot tub and pool. »

«Great property! Very simple breakfast included with the stay. There is available complete breakfast for a price. Spa amazing!!»