We were asked what time we would arrive, we told them 3pm and we were virtually on the dot, check in was taking a little while and then we were told they had a “ nice room “ for us but unfortunately due to a late checkout it wouldn’t be ready until 19.30 that evening, they gave us another room upstairs ( we were staying in the Fisherman’s village) this was a very disappointing start as we felt we couldn’t settle in , but thought at least we should be able to secure a late check out ourselves when we left.
We were told they couldn’t tell us until the evening before - again left in limbo.
Eventually when we asked they said they were fully booked and we couldn’t have the same service essentially , the staff member said to check in the morning ( clearly wanted to pass the buck) after complaining to Expedia we received a phone call next morning , as a gesture of goodwill from management we could after all have a late check out , miraculously .
Food was often cold and repetitive .
Majority of staff were rude with few exceptions , made to feel things were too much effort , asked for some fresh milk as it was off at breakfast and a cup as we had already poured it into our coffee , the server rolled his eyes and audibly huffed as he took it away.
Exceptions were Veronika around the pool who remembered what drinks we liked and when and Elena the housekeeper.
The bathroom would flood from under the bath when we showered .
Room was clean but pillows were very lumpy.