Hoteller nær Arona-pyramiden

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"Get robbed by the personal."

"Vi fikk et rom med dårlig beliggenhet. Har fått bedre standardrom tidligere. Gjennomgangen til Mediterrenean Palace var nå stengt slik at man ikke kunne gå til bassenget der. Bare om kvelden kunne man gå i restaurantene der. Det var fin i baren og fin Musik. "

"Dette er blitt ett hotell for ungdommer med mye bråk og støy. Ikke hotell for familie som det var tidlige. Har bodd på dette hotellet ca 20 ganger og likt oss godt men No er det ikke fristende. Hotellet er også veldig slitt. Rommene trenger oppussing. Ellers er de ansatte flotte folk. "

"I recently stayed at Hotel Vulcano, and unfortunately my experience did not meet the standards I expect from a four-star hotel. During my stay, I encountered several cockroaches in my room. When I informed reception, the initial solution offered was simply to provide spray. I had to insist on changing rooms myself, and this happened late in the evening without any clear apology or reassurance. This handling of the situation was disappointing. I also sent an email afterwards explaining my concerns, but I have not received any response. The lack of follow-up and communication is concerning. There was noticeable noise in the room that affected my comfort. In addition, I asked at reception if a bathrobe was available, but was told it was not — something I would normally expect in a hotel of this category. The hotel advertises yoga and Pilates as part of its wellness offering, yet these classes are only held twice per week in a small indoor room. Given the climate and setting, I would have expected a more suitable or outdoor space. This does not reflect the image presented in the marketing. Furthermore, the rooftop terrace is shown on Hotels.com as a facility, but access is not included in the standard room price, which feels misleading. One positive aspect was that I was allowed early check-in at around 11:30 am, which I appreciated. Overall, the guest handling and the gap between marketing and reality were disappointing."

"Misfornøyd med middagsbuffet. Dårlig utvalg. Lite variasjon. Helt visne julestjerner på bordene. Vennlig personale."

"God beliggenhet, romslig og flott takterasse"

"Flott opphold på Tenerife. Personalet på hotellet er veldig hyggelig og hjelpsom. Flott bassengområde, men presset inn veldig mange senger, så du må like å ligge nært. Håndukmafiaen i full sving på de beste plassene, å så kommer de sent på dagen eller ikke i det hele tatt. Veldig bra opplegg ved bassenget. Yoga, vanngym, noe for barna og party stemning fra kl. 16. Stor suksess med skumparty en gang i uka. Rommet var ikke mer en ok. Slitt og skakt. Skrudde fast skapdører. Bad slitent. Ok med utstyr i kjøkken. Det absolutt beste var at vi hadde leilighet i topp etage, 12. Nydelig solnedgang og utsikt til basseng og en flott lagune på stranden. Mange gode restauranter, men dårlig renhold. Alt var klissete. Alt i alt, et fint opphold. Skal tilbake til Tenerife. "

"Dirty and food below expected quality"