2/10 – Forferdelig
Yesenia
Reiste med partner
12. feb. 2026
When I checked into the hotel, I was given the room keys to room that was already occupied. When I contacted the front desk, they said no one with my name has checked in. I went down to the front desk to address the issue and was apologized to. We were given complementary breakfast for our stay. After a long day out, I went to my room and my keys did not work. I went back down to the front desk and they could not find my name associated with the new room number. Turns out that in the hotels system, my name was with a different room number and my information did not match at all. Guest services did not communicate with one another and did not make me feel valued for my stay. My stay was stressful and very inconvenient.
Yesenia
Bodde her 2 netter i februar 2026
