Dear Marion, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we are in contact with our hotel team to investigate further what happened. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Solari

Thank you for sharing your feedback, Siren. We are glad to see you enjoyed the breakfast and the rooms. Nonetheless, we are saddened to see your experience was not fully satisfactory and that you were disappointed with the service, particularly as our friendly and attentive teams often receive the most praise from our guests. We are deeply sorry this was not your experience and will be sure to raise this with our team. We hope this would not deter you from staying again as we would love to welcome you back and really wow you in future. Best regards, Anna

Thank you for your review, Robert. While I am happy you had a pleasant stay with us, and our friendly colleagues caught your attention, I am sorry to hear about the incident in your bathroom. Your feedback is shared with the housekeeping manager, who will brief his team to avoid the same situation occurring. We look forward to your next visit and hope to meet your expectations. Kind regards, Natacha

Thank you for your review, John Magne. I am truly sorry you were let down during your recent stay with us. It is a shame to read you experienced a wait at check-in; why not try our fast and easy online check-in service next time so you can do this at your own convenience. I hope we will have the opportunity to welcome you again and impress you on your next visit. Kind regards, Elina

Thank you for your review, Heidi. I am pleased to hear you had a good stay and that all the team were nice and friendly. Sorry to hear there was some delay at breakfast, but I do hope you enjoyed it. We look forward t welcoming you back through our doors for a future visit. Kind regards, Reece

Thank you for your feedback, Hans Kristian. I am so pleased that you loved our hotel, however I regret that you were not fully satisfied with our service. We would love to hear from you should you wish to share any further feedback. I hope we can welcome you again and deliver wonderful service at all times. Warm regards, Elina

Thank you for sharing your feedback, Nina. I am disappointed to read your comments regarding our team, particularly as our friendly and attentive service often receives the most praise from our guests. I am sorry this was not your experience and will be sure to address this with the relevant team members. I hope that we will have another chance to welcome you, so that we can wow you with our true Park Plaza service in future. Kind regards,

Dear FranciscoWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Reece

Dear Kathleen, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Solari

Dear Thomas, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments! We truly hope you come back to stay with us again very soon. Kind regards, Solari

Thank you for sharing your experience, Peter. We are sorry that the bathroom fell short of expectations on this occasion. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodations to ensure these standards are met. We have shared your feedback with the facilities team who will review it and take appropriate action. We hope we can welcome you back and pleasingly surprise you next time. Kind regards, Senami

Thank you for choosing our hotel and taking the time to share your positive experience.We are excited that you enjoyed your time with us.We hope to see you again soon. Best Wishes,Kristine

Dear Alicia,Thank you for taking the time to share your experience. We apologise for the inconvenience caused during your stay with us. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Kind regards, Kristine

Dear Ramalingam, thank you for your nice feedback! We truly hope you come back to stay with us again very soon. Kind regards, Solari

Dear Celine, thank you for your review. We are glad to learn that you loved your stay with us, however, we are sorry that some aspects did not wow you. We wish we had known about the slippers and bathrobes missing in the room so our team would have found a solution on time. Hopefully, we can welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Michael, thank you for your feedback. We are happy you enjoyed your stay with us. It was a pleasure to have you as our guests. We look forward to welcoming you back. Kind regards, Senami

Hello David, thank you for sharing your review. We are sorry to hear you didn't have a positive experience with our WI-FI service and mini bar, we do apologise for the service not performing well as it should have during your visit. We will feed this back to our relevant team so they could look into this. We hope that this would not deter you from staying again. Kind regards,

Thank you Drew for your feedback. It was a pleasure to have you as our guests. We are happy you enjoyed your stay. See you again soon! Kind regards, Senami