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Miglior ospite,Grazie per il tuo feedback Solo per rispondere al tuo messaggio. Ti spiego che il nostro orario di apertura è dalle 9:00 alle 21:00, dopodiché chiudiamo e i nostri ospiti hanno bisogno della chiave per entrare. Per questo devi contattarci tu stesso, altrimenti non potrai entrare. abbiamo delle cassette delle chiavi per quello. Non possiamo sapere se qualcuno parte prima o parte tardi, lo sa solo l'ospite. hai tempo per fare il check-out fino alle 11:00. La chiave che prendi dalla cassetta delle chiavi è la chiave della porta d'ingresso, ma anche della tua camera. Avresti potuto contattarci anche telefonicamente e rispondiamo sempre ai messaggi se le persone hanno domande. Mi dispiace che tu abbia avuto una brutta esperienza con questo.Ci sono diverse opzioni per prendere l'autobus o il treno. Puoi prendere Bolt, Uber o taxi, ma puoi anche andare in treno e questo è a circa 10 minuti a piedi dal nostro hotel.

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Thank you for your feedback. We have heater in all rooms, In our hotel we have everywhere heater. I dont know what kind of room you went in, but looks like it was not in our hotel. even if you had complainment you did not come to the reception. we have shower curtains for showering. I See alote of complainment. if you come to us you would be help with things. before you make a booking. you could call us for more information. we cant help anymore if people complain afther the stay in the hotel.

Best guest,It is very normal that you pay a deposit upon arrival at our hotel, which you will of course receive again when you check out. These are our hotel rules. You were able to read this when you made a booking. and was able to make the choice to choose our hotel. Now I understand that it is annoying if it smells of marijuana, this can happen in any hotel. We do everything we can not to allow this. In our hotel it is not allowed to smoke or smoke. We expect our guests to be neat and follow our rules here. There are several ways to get there from the train station. You can park your car for free and if you don't want to walk, there is a bus that goes to the train station. The bus stop from the hotel is a 5-minute walk. Walking distance from train station 15 minutes.

Dear guest, I see you dont understand it at all. But when you make a booking, you will see the information about deposit 50euro for the key. and for the kettle, you can borrow it. no problem at all. we dont have a restaurant, it was many years ago, you don t see it on the website. is only logies. Thank you for your feedback

Dear guest, we have no breakfast

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Thank you for your feedback, We feel sorry that you dont had a good time at all, thank you for your stay.

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Hello, Sorry to hear it not did go well. All rooms have warm water, you just need to wait, its cold outside and normal that the water needs to warm up. The reason why not having other rooms is we are full booked. so can then not change at bdgt rooms.

Dear guest, We serve no breakfast and on the website we let our guest know we have no breakfast, if you need any thing you can ask at the reception of hotel zwanenburg. u had alles kunnen lezen toen u de booking had gemaakt. daar stond duidelijk alle informatie in, dat had voor u een teleurstelling minder kunnen zijn.

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Dear Guest, Thank you for your feedback,

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Thx!

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