Dear Berit,Thank you for taking the time to write a review about your time with us at Max Brown. It is a shame to see that your experience with us was not up to your expectations and we hope that you will give us the opportunity to provide you with an improved experience. For this please reach out to us directly before your next visit to Amsterdam. We would be happy to make arrangements for you.Kind regards,Lysanne Van AalderenOperations Manager

Dear Pal,Thank you for staying at Max Brown Canal District and for sharing this review!We are happy to see you have enjoyed your experience with us and would love to see you back some time!Kind regards,Lysanne van AalderenOperations Manager

Dear Alice,Thank you for leaving a review about our hotel.We are sorry to hear that our hotel did not meet your expectations. Max Brown canal district consists of three historic canal houses that are 400-year-old. Because of this, we are not allowed to make big changes on the stairs.At the check-in we inform guests that housekeeping service is on request. If you choose to stay with us again, please do not hesitate to reach us for any concern you may have, and we will be happy to address it!We are proud of our lovely team, and it thrills us to hear you are of the same opinion!Kind regards,

Dear Afraz, Thank you for rating your stay. Your rating came to our attention since it is a 6 out of 10. Could you please provide us with some more feedback regarding your most recent stay? Kind regards, Team Max Brown

Dear Niklas, Thank you for rating your most recent stay at our hotel. We are a bit confused about your rating and we would like to ask for more feedback regarding your rating. Your original reservation was for 5 nights. However, during your stay our prime minister announced some extra covid19 measurements. After this you decided to go back home and didn't use the remaining amount of your stay. We do understand this could be inconvenient and therefore we advise to always book a flexible rate so it would be possible to cancel (a part) of the reservation. Kind regards, Thom

Dear Richard, Thank you for reviewing your most recent stay. I am sorry to read that you didn't enjoy you stay and that we couldn't live up to your expectations. We are a boutique hotel, located in a very charming 400 year old building in the middle of the Canal District. Unfortunately in these types of buildings we mostly don't have space for elevators. However, this is described on all our booking websites, i'm sorry you were not up to date about this. Kind regards, Team Max Brown

Thank you so much for your kind words regarding our staff and location. We are happy to read that you enjoyed our amazing location! :) Warm regards, Team Max Brown

Thank you for sharing your review online Aleksander! We hope to welcome you again in the near future. Kind regards, Team Max Brown

Dear Kari, Thank you so much for your kind review regarding your stay at Max Brown. We are pleased to read your positive comments which will be shared amongst our teams and is highly appreciated. Hopefully we can welcome you again in the near future. Kind regards, Sebastiaan Schaafsma Hotel Manager

Dear Guri-Lise, Thank you for reviewing your most recent experiences at Hotels.com. We are pleased to read that you enjoyed our wonderful location and the service from our team. At Max Brown we love the basic at its best. Since we are located in 3 monumental buildings, the rooms might be a bit smaller then other hotels. We give a lot of charm and personality in return. We hope to welcome you again at Max Brown Canal District. We kindly advise you to book one of our medium rooms. Warm regards, Sebastiaan Schaafsma Hotel Manager

Dear Maarit, Thank you so much for staying with us and rating us with 10 out of 10 stars, much appreciated! Looking forward to your next visit to Amsterdam and we are hoping to welcome you again at our hotel. Kind regards, Sebastiaan Schaafsma Hotel Manager

Dear Trond Harald, Thank you for taking for reviewing your most recent stay at Max Brown. We hope that you have experienced a most pleasant and enjoyable stay with us. It’s a great pleasure to see your star rating! If there is any additional feedback you would like to share, please do not hesitate to contact us. Warm regards, Sebastiaan Schaafsma Hotel Manager

Dear Valued Guest, I deeply regret that you have rated your stay with 1 star out of 5, I am sorry your stay was not according your expectations. I would like to ask you to provide us with some more details, so we can improve our services and standards in the near future. Your feedback is very important to us and we will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. I hope we can reinstall your trust in our services and standards and we may welcome you again in the near future. Kind regards, Sebastiaan Schaafsma Hotel Manager

Dear Stian, Thank you for taking the time to complete a review online at Hotels.com! It's a great pleasure to learn that you highly enjoyed your stay with us and rated us with 10 out of 10 stars. If there is any additional feedback you would like to share, please do not hesitate to contact us. Warm regards, Sebastiaan Schaafsma Hotel Manager

Dear Ramon,Thank you for taking the time to share your experience of our hotel. It is great to see that you enjoyed your stay and we hope to have the pleasure of welcoming you again in the future. Until then we wish you all the best and safe travels.Kind regards,Lysanne van AalderenOperations Manager