We were 4 friends travelling for a birthday celebration weekend in Amsterdam. According to the website, a Deluxe apartment looked perfect for our needs. This is one of those places that try to be a five star accomodation, but to us it seemed that the management were taking a "golden shower": the hotel/apartment complex does not have a front desk, and there is no staff to be found, Although we had sent them information about what time we would arrive, no one was there. And when we tried to contact them by phone, no one answered. We even asked the staff at the neighobour hotel to call them, but no answer. After waiting two hours, and calling the Norwegian administration in hotels.com, they show up claiming that we called the wrong number (it was something about adding an zero...) Tired and a bit exhausted, the room we got (#10) does not correspond to the pictures of the webpage (2 floors, 60 sq. meters), when trying to address this - management said that we had got a deluxe apartment. Having the apartment closest to the main entrance, other guest would knock on our door having the excact same problem getting in touch of the management. The apartment was OK, but it lacked essencials like a wine opener, it contained two wine glasses and the bathroom floors stayed wet and damp for the whole weekend. Nice neighboor hood and walking distance to the center.