Payed extra money to stay in a “ nicer hotel “ and not a hostel , as wanted own bathroom and TV but tv was broken in room 711 and was not able to get this fixed , requested a room change , reception told me to come down at midnight to see if we can change a room , we packed all our bags and then told we can not change room , my pregnant girlfriend was very unhappy , as was I , this was a really bad experience and it’s just not normal for guests to to expected to stay with no tv in the room