Hello I was made aware the safety grill was broken the morning of your arrival I tried to contact you several times to let you know, my cleaning lady advised me the previous clients had left that morning and had broken the safety gate, as it was a weekend and a bank holiday we could not get in contact with a locksmith to come out immediately, it did not restrict your access to the balcony at all as you were able to go through the patio doors in the bedroom the locksmith got to you within 48hrs ? As for the swimming pool it has never been owned by me or the tenants of the building this is stated clearly in our information on our web page and the information sent to you on booking, it states any changes are at the owners discretion and we have no control over the pool any complaints must be made to the pool owners, it has always opened at 11am and closed at 7pm we pay ourselves for all our clients so they have free access to this facility, concerning the smell from the drain which by the way was experienced by the whole apartment block, we had been informed it was due to the heat and is not a unknown situation in Spain, again within an hour my cleaner came out to you and put bleach and cleaning fluid down the drain for you, we respond within the hour to anything you had a problem with as for the chairs again was only made aware there was a split in two of the chairs arms the chairs were perfectly able to be used and were not a safety issue, that morning when you left they were replaced with new chairs, we did offer to replace them while you were there but you declined. We really can't think of anymore we could have done we acted immediately on everything you thought you had a problem, Regards Sue

WiFi is included but on a pay as you go system which is explained in paperwork we email with details about the apartment

We do overlook the padel courts in Las Palomas this is stated in our write up so people should expect some noise, but most people enjoy watching the padel from the balcony, as for the heating in the bathroom this really is not needed at all it's a small holiday apartment, which is rented all year and the majority of the year requires no heating and we personally feel this would be a safety issue and dangerous, we would not put any electrical equipment in a bathroom and electrical it would have to be, the whole apartment has heating which when turned on would filter into the bathroom as the bathroom is in the centre of the apartment Regards Sue

The picture on our web page is the front of the Apartment which shows on the first floor, but the only way to enter is from the back door on ground floor where you park your car, our web page states clearly that the Gym, Tennis, and Paddle courts can be used at a small fee , we state clearly car hire is advisable as we are on a small hill, we also send with the keys or by email clear instructions for directions to the apartment, we take onboard your comment about GPS we will see if we can get this put on the web page

Thank you very much for your review glad you enjoyed our apartment .

So pleased you enjoyed your stay it was a pleasure speaking with you and making sure your stay was as comfortable as possible, hope to hear from you again Sue/Gary