Hoteller i Albany

«We came for a memorial service and our whole family came down with norovirus the next day after arrival. 20 of us after using the pool and facilities and eating in the great room. The eggs and biscuits and gravy were burned and re-used Saturday morning. Looks like they were left out or reheated for days. By synday morning we were all deathly sick. Called the MN dept of health and reported it.»

«Very small rooms no information given about anything upon check in»

«We arrived late and received help by phone to get into our room. We didn’t meet any staff but were very impressed with the room.»

«Good Value for the money. Light/Minimal breakfast.»

«Woman at front desk spoke very softly, and it was hard to hear her even when she was asked to speak louder. We didn’t know about the $60 hold. The room was clean and comfortable with good tv stations. WiFi was so-so. Common areas could use updating and continental breakfast was basic. Nobody seemed to be available at checkout.»

«They charged me double and now have to wait to figure it tomorrow, and the hot tub was very cold and the jets didn’t work.»

«Everything I expected it too be»

«Nicely decorated, quiet, and very clean. Good location for us to ride bike trail. But breakfast was a C+, very carb heavy though hard boiled eggs were available. But VERY pricey for the overall. Not many other choices in the area...»

«Honestly one of the worst places I have ever stayed. We showed up and over an hour past check in and there wasn’t a room ready. We had to switch from a single queen to a double full room because they didn’t know when a queen would be ready. The blankets were super old and not very comfortable at all. Beds weren’t comfortable at all, hardly any towels, no wash clothes and when we got an extra towel it had a huge hole in it. People were constantly smoking right outside the side door by our room so ...

«Good customer service excellent»

«The room was clean and easy parking.»

«Air conditioning worked and it was a decent place to stay just needed a bed so it was fine.»

«We were not impressed.. Small room. A/C on the rear wall is 90⁰ to the king bed, that cool air blows on you in the bed! Only one kleenex box to bathroom. You can't blow your nose when in use. There 3 days, waste baskets were full in one day! No one came unrill we left. Fan in bath did not work! Had to hold down toilet flush handle to flush it all. They required $150 deposit in addition to a fully paid room. Staff was great. But no one showed up to empty waste baskets after I called, they said ...

«False fire alarm in the early morning. Breakfast over at 9 am.»

«The night clerk who worked until 11 pm was amazing and just really knows customer service. The hotel was nice, nothing standout per se, but just really grateful for the quality customer service and that is what makes this place special!»

«The rooms were not cleaned. The beds were broken, split and exposed insides. Dead moths in the rooms. Breakfast wasn't even breakfast. Cereal that was old and very stale. Potato's that weren't even cooked. Waffle was good. Hot tub was broken. Pool needed a huge cleaning. It was very murky!»

«great location»

«Breakfast bag was a joke, but you get what you pay for.»

«There was no breakfast. The air conditioner was set to freeze. The chair in the room had a large cut in it. The carpet through out the whole place was dirty and worn out. Was a dive hotel.»