The home has a modern feel and was aesthetically beautiful. The bedrooms came with almost everything that was needed. The game/tv room was a nice place to hang out with a large party of 8. Large size bedrooms!
However, the maintenance & upkeep was not at the level depicted in the photos or what was expected. Some window coverings/blinds did not open, bathtub stand alone facet tipped over and was not bolted to the floor, outside pool area was disheveled with lots of broken wooden decking, swim up bar sink was on the ground, lots of missing tiles in the pool, grass was not green but brown/dead and the front door lock was broken.
Each bathroom was given 2 towels & housekeeping did not replenish during our 4 day stay. Unsure if that was supposed to happen. There were a total of only 4 pool towels which was not enough. There was 1 bicycle which had a back flat tire.
The golf cart was unavailable to use at times as the “other rental home” rented it. That made it difficult to travel around the resort as everything is NOT walking distance. We did not hire the chef $25/$35 a meal p/p.
The house host was helpful at times. He did help arrange a golf cart ride to the Kay Beach (where we spent $50usd for a daybed with umbrella) and helped with a taxi to Xel-ha. We ate at Kay Beach & the food was tasty. The golf cart was unavailable for pickup & we were directed to use the resort golf cart shuttle who told us the Panther residence is not permitted to use this. The home haspotential