Terrasse/patio
Sjekk tilgjengelighet

Anmeldelser av Aberdeen by Charles Hope

5 out of 5
Aberdeen by Charles Hope
Schoolhill, Aberdeen, Scotland

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 7 av totalt 12 anmeldelser." "
Rangering på 8 − Bra. 5 av totalt 12 anmeldelser." "
Rangering på 6 − Grei. 0 av totalt 12 anmeldelser." "
Rangering på 4 − Dårlig. 0 av totalt 12 anmeldelser." "
Rangering på 2 − Forferdelig. 0 av totalt 12 anmeldelser." "

9,8/10

Renhold

9,4/10

Overnattingsstedets bygg og tilstand

Anmeldelser

8/10 – Bra

Katharine

Likte: Renhold og overnattingsstedets bygg og tilstand
Fantastic building amenities. I had a great view and loved the space. It was great to have a gym and laundry. It was noisy at night because of the nightclubs close by. The building itself was very quiet. Communication with Charles hope was not very good. It took a while to get answers, if at all.
Bodde her 14 netter i april 2024
Svar fra Charles Hope Care Team den 29. apr. 2024
Thank you for your feedback, Katharine. We're glad you enjoyed the fantastic amenities and spacious living at Aberdeen. We apologize for the noise from nearby nightclubs and the communication shortcomings with Charles Hope. We will address these issues promptly to ensure a better experience in the future. Regards, Charles Hope Care Team.

8/10 – Bra

Steven

Forretningsreisende
Likte: Renhold og romkomfort
Business stay
On arrival to check in, I was told that I had an unconfirmed booking, even though I had completed the online check in process, the receptionist said I had to call a number and they could help me, calling the number I was passed between three departments, ending with me being cutoff, calling back I claimed the above to the call handler who resolved the situation in 2 seconds. The checkin process had taken nearly 20 mins up to that point.
Bodde her 1 natt i februar 2024
Svar fra Care Team den 11. mars 2024
Thank you for sharing your experience, Steven. We apologize for the inconvenience you faced during check-in. We have addressed the communication issue with our team to prevent this from happening again. Your feedback is valuable in helping us improve our services. We hope you enjoyed your stay at Charles Hope Aberdeen. Charles Hope Care Team.

8/10 – Bra

Jack

Likte: Renhold og romkomfort
Nice stay
Room was very nice & clean. Check in was efficient and the team on the desk were friendly & helpful. Only complaint we both had was how uncomfortable we found the bed.
Bodde her 1 natt i februar 2024
Svar fra Care Team den 11. mars 2024
Thank you for staying at Charles Hope Aberdeen, Jack. We appreciate your feedback on our clean rooms and efficient check-in process. We apologize for the discomfort you experienced with the bed and will address this issue promptly. Your comments help us improve our services. Thank you for choosing to stay with us. -Charles Hope Care Team

10/10 – Utmerket

Sharon

Likte: Renhold og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Care Team den 6. feb. 2024
Hi Sharon,Thank you for your feedback on our Aberdeen property. We are delighted you had a great stay with us and hope to welcome you back again soon.Charles Hope Care Team

10/10 – Utmerket

Ruth

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Charles Hope Care Team den 26. jan. 2024
Thank you, Ruth, for your fantastic 5-star review of Charles Hope Aberdeen! We're delighted to hear that you had a wonderful experience during your stay. Our dedicated property management team at Charles Hope Care is committed to providing exceptional service and ensuring our guests enjoy their time with us. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 – Utmerket

D

Likte: Renhold og romkomfort
1 night stay.
We were only staying 1 night and for that the studio room was fantastic. A very clean room with all u need for a 1 night stay or even longer.
Bodde her 1 natt i november 2023
Svar fra Care Team den 11. mars 2024
Thank you for choosing Charles Hope Aberdeen for your stay, D. We are delighted to hear that you found our studio room fantastic and well-equipped for your needs, whether it be for a short or extended stay. We strive to provide a clean and comfortable environment for all our guests. We hope to welcome you back soon. Charles Hope Care Team.

8/10 – Bra

Gillian

Forretningsreisende
Likte: Renhold og romkomfort
Lovely apartment.
Very nice apartment. Clean and comfortable.
Bodde her 1 natt i november 2023
Svar fra Care Team den 11. mars 2024
Thank you for your feedback, Gillian. We are delighted to hear that you found our apartment at Charles Hope Aberdeen to be clean and comfortable. Your satisfaction is our priority, and we will ensure to maintain the high standards that you have experienced during your stay. We hope to welcome you back soon. Charles Hope Care Team.

8/10 – Bra

Louay

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
It is a strange setup. You collect the key, then later on you are asked to do the online checkout process. If you are trying to check out after 10:30 (if i remember correctly) you will be charged. The question is it better than a hotel, the answer is No. In a hotel you can talk to someone, ask for extra towel, ask for early check in, or late check out. In many occasions they accommodate you. Here they do not. I would stay in a hotel even with little extra.
Bodde her 2 netter i september 2023
Svar fra Care Team den 11. mars 2024
Thank you for sharing your feedback, Louay. At Charles Hope Aberdeen, we appreciate your input and take it seriously. We will review our check-out process to better meet guest needs. We apologize if we fell short of your expectations. Please reach out to the Charles Hope Care Team for any future concerns.